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Aymen342105483uzp
Participant
December 12, 2023
Answered

Lightroom Classic crashes when hitting develop mode

  • December 12, 2023
  • 4 replies
  • 1382 views

the error report is below:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0.2" build="[202311290958-8ff975ea]" source="Windows-Client" crashType="n/a">
<time year="2023" month="12" day="12" hour="23" minute="25" second="37" timeoffset="600" timezone="AUS Eastern Daylight Time"/>
<user guid="d97bc56a-89ed-4086-9dec-d81961a06097"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15977" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;2D12BED1&#38;0&#38;03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9B41&#38;SUBSYS_382F17AA&#38;REV_02&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF9EE9B0F9D">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF9EE9B0F9D" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FF9EE9BFDB8" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FF9EE7ABF98" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FF9EE9BFF61" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFA0750FBB7" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFA0752885D" symbolname="D3D12GetInterface"/>
<stackStatement index="6" address="0x00007FFA075201CE" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x000000001BE90495" symbolname="AgRedeye_load"/>
<stackStatement index="8" address="0x000000001BE8E3D0" symbolname="AgRedeye_load"/>
<stackStatement index="9" address="0x000000001BE9218F" symbolname="AgRedeye_load"/>
<stackStatement index="10" address="0x000000001BA0D151" symbolname="AgRedeye_load"/>
<stackStatement index="11" address="0x000000001BC1E0FF" symbolname="AgRedeye_load"/>
<stackStatement index="12" address="0x000000001BE95FFE" symbolname="AgRedeye_load"/>
<stackStatement index="13" address="0x000000001BE95E93" symbolname="AgRedeye_load"/>
<stackStatement index="14" address="0x000000001BA14344" symbolname="AgRedeye_load"/>
<stackStatement index="15" address="0x000000001BC1388E" symbolname="AgRedeye_load"/>
<stackStatement index="16" address="0x000000001BCD0AD6" symbolname="AgRedeye_load"/>
<stackStatement index="17" address="0x000000001B79FE65" symbolname="AgRedeye_load"/>
<stackStatement index="18" address="0x000000001BA9D081" symbolname="AgRedeye_load"/>
<stackStatement index="19" address="0x000000001B48F8C6" symbolname="AgTemperatureTint_load"/>
<stackStatement index="20" address="0x000000001B48EBDC" symbolname="AgTemperatureTint_load"/>
<stackStatement index="21" address="0x000000001B426EAA" symbolname="AgExport_load"/>
<stackStatement index="22" address="0x0000000062B2EB1D" symbolname="lua_getstack"/>
<stackStatement index="23" address="0x0000000062B5169E" symbolname="luaopen_table"/>
<stackStatement index="24" address="0x0000000062B2F904" symbolname="lua_resume"/>
<stackStatement index="25" address="0x0000000062B75059" symbolname="AgThrowProgramError"/>
<stackStatement index="26" address="0x0000000062B2F9AE" symbolname="lua_resume"/>
<stackStatement index="27" address="0x0000000062B22133" symbolname="luaopen_base"/>
<stackStatement index="28" address="0x0000000062B2EB1D" symbolname="lua_getstack"/>
<stackStatement index="29" address="0x0000000062B5169E" symbolname="luaopen_table"/>
<stackStatement index="30" address="0x0000000062B2F904" symbolname="lua_resume"/>
<stackStatement index="31" address="0x0000000062B1CFF6" symbolname="lua_call"/>
<stackStatement index="32" address="0x0000000061F8F455" symbolname="AgViewWinBridgeView::CharDown"/>
<stackStatement index="33" address="0x0000000061F8EF19" symbolname="AgViewWinBridgeView::CharDown"/>
<stackStatement index="34" address="0x0000000061F8EB69" symbolname="AgViewWinBridgeView::CharDown"/>
<stackStatement index="35" address="0x0000000061F8EAEA" symbolname="AgViewWinBridgeView::CharDown"/>
<stackStatement index="36" address="0x00007FFA1157A63B" symbolname="unknown"/>
<stackStatement index="37" address="0x00007FFA11579F8F" symbolname="unknown"/>
<stackStatement index="38" address="0x00007FFA1157782E" symbolname="unknown"/>
<stackStatement index="39" address="0x00007FFA11577BF4" symbolname="unknown"/>
<stackStatement index="40" address="0x00007FFA1141A109" symbolname="unknown"/>
<stackStatement index="41" address="0x00007FFA728B8241" symbolname="DispatchMessageW"/>
<stackStatement index="42" address="0x00007FFA728B7A8B" symbolname="CallWindowProcW"/>
<stackStatement index="43" address="0x00007FFA04417243" symbolname="InvokeIDispatch"/>
<stackStatement index="44" address="0x00007FFA604710F2" symbolname="AtlThunk_AllocateData"/>
<stackStatement index="45" address="0x00007FFA728B8241" symbolname="DispatchMessageW"/>
<stackStatement index="46" address="0x00007FFA728B7EFC" symbolname="DispatchMessageW"/>
<stackStatement index="47" address="0x00007FFA728C302D" symbolname="GetClassLongW"/>
<stackStatement index="48" address="0x00007FFA735D33B4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="49" address="0x00007FFA7101C854" symbolname="NtUserUpdateWindow"/>
<stackStatement index="50" address="0x0000000062033873" symbolname="AgViewViewBehavior::updateWindow_L"/>
<stackStatement index="51" address="0x0000000062B2EB1D" symbolname="lua_getstack"/>
<stackStatement index="52" address="0x0000000062B51708" symbolname="luaopen_table"/>
<stackStatement index="53" address="0x0000000062B75059" symbolname="AgThrowProgramError"/>
<stackStatement index="54" address="0x0000000062B2F79F" symbolname="lua_resume"/>
<stackStatement index="55" address="0x0000000062B217BD" symbolname="luaopen_base"/>
<stackStatement index="56" address="0x0000000062B215B0" symbolname="luaopen_base"/>
<stackStatement index="57" address="0x0000000062B2EB1D" symbolname="lua_getstack"/>
<stackStatement index="58" address="0x0000000062B5169E" symbolname="luaopen_table"/>
<stackStatement index="59" address="0x0000000062B2F904" symbolname="lua_resume"/>
<stackStatement index="60" address="0x0000000062B75059" symbolname="AgThrowProgramError"/>
<stackStatement index="61" address="0x0000000062B2F9AE" symbolname="lua_resume"/>
<stackStatement index="62" address="0x0000000062B1CF80" symbolname="lua_pcall"/>
<stackStatement index="63" address="0x0000000062C1EFBB" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="64" address="0x0000000062C1DB81" symbolname="HandleIdleTasks"/>
<stackStatement index="65" address="0x0000000062C1D72A" symbolname="WaitMessageWhileHandlingMainThreadAction"/>
<stackStatement index="66" address="0x000000014053C3BF" symbolname="GetAppInstance"/>
<stackStatement index="67" address="0x00007FFA11560A95" symbolname="unknown"/>
<stackStatement index="68" address="0x00007FFA11593C20" symbolname="unknown"/>
<stackStatement index="69" address="0x000000014032FF8A" symbolname="gudeVersion"/>
<stackStatement index="70" address="0x00007FFA72CD257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="71" address="0x00007FFA7358AA58" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000000054C7290"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000008"/>
<register name="RSI" value="0x00000000075A33BC"/>
<register name="RDI" value="0x00000000075C3800"/>
<register name="RSP" value="0x000000000014C890"/>
<register name="RBP" value="0x000000000014C990"/>
<register name="RIP" value="0x00007FF9EE9B0F9D"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
4df549b0-da99-49f1-b926-56d97a36a31b
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

    Correct answer johnrellis

    "<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985""

     

    That graphics driver is 4.5 years old. LR is very sensitive to bugs in graphics drivers, so update it by going directly to Intel's web site.

    4 replies

    JBedfordPhoto
    JBedfordPhoto
    Inspiring
    December 15, 2023

    This happened to me too. Running Windows 11, 13700KF (OC'd), Nvidia 3070 (up to date drivers always), 64GB DDR5, 4K

    K
    Katie34311576biuy
    Participant
    January 14, 2024

    has there been a fix for this yet? also having this issue.

    johnrellis
    johnrellis
    Legend
    January 14, 2024

    @Katie34311576biuy, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

    GoldingD
    GoldingD
    Legend
    December 13, 2023

    In a similar post, this was a GPU driver problem, and was solved via GPU driver update. However, that is one old GPU, might be in legacy status at INTEL  and as such, not receiving much support

     

    https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-cc-do-not-start/m-p/10371403

     

    As Adobe responded, below LrC system requirements.  Have you turned off use of GPU in preferences?

    johnrellis
    johnrellisCorrect answer
    Legend
    December 13, 2023

    "<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985""

     

    That graphics driver is 4.5 years old. LR is very sensitive to bugs in graphics drivers, so update it by going directly to Intel's web site.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    December 13, 2023

    Additionally, this system does not meet the minimum spec for VRAM: https://helpx.adobe.com/lightroom-classic/system-requirements.html 

    Rikk Flohr: Adobe Photography Org
      perfect_socialite16B8
      perfect_socialite16B8
      Participant
      December 12, 2023

      I am receiving this same error.  It started suddenly about 18 hours ago and has resulted in a total workflow stoppage.

       

      johnrellis
      johnrellis
      Legend
      December 13, 2023

      @perfect_socialite16B8, try updating your graphics driver by going directly to the manufacturer's web site:
      https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


      If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

      perfect_socialite16B8
      perfect_socialite16B8
      Participant
      December 13, 2023

      Thank you.  I will attempt to update my Nvidia card.  I was able to resolve issue.  Somehow, I believe the first time it aborted, one of the images in the filmstrip was corrupted.  Every time I attempted to bring it up LR aborted.  I was able to remove the image from LR and it has been stable since.

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