Skip to main content
S
Schchag
Known Participant
January 19, 2023
Answered

Lightroom Classic importing images back from DXO PureRaw incorrectly

  • January 19, 2023
  • 1 reply
  • 785 views

After upgrading to LR Classic 12.1 images sent to DXO PureRaw from LR come back processed incorrectly after sending one image to Pureraw.  First image comes back correctly but following do not unless I reboot LR.  Images process fine when initiated in PureRaw.  Working on W10 machine 16 gb memory and with nvidia 3060 ti card with 8 gb.  They come back all black with red and green rectangles in upper left corner.  See example.  

I have reinstalled LR and PureRaw and I've done a clean install of nvidia drivers. I've change the various options for graphic acceleration. No change.

This topic has been closed for replies.
Correct answer TheDigitalDog

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

 

On my Mac, PureRaw runs fine so give this a try a try and report back, 

1 reply

TheDigitalDog
TheDigitalDogCorrect answer
Inspiring
January 20, 2023

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

 

On my Mac, PureRaw runs fine so give this a try a try and report back, 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    S
    SchchagAuthor
    Known Participant
    January 20, 2023

    Thank you so much.  That worked.  I successfully exported from LR top PureRaw and back again.  There still seems to be a little glitch where the processed window is not showing up in import window.  But when I click "done" it us in catalog.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices