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Answered

Lightroom does not sync with LR Mobile

Forum|Forum|12 years ago
July 15, 2014
19 replies
24153 views

Lightroom Desktop 5.5 [968504]

Mac OS 10.9 (3)

I started to work with LR 5.5 Desktop two weeks before. Because the LR Mobile sync was quite unstable, I decided to start over. I used the "delete all data" option in LR Desktop -> Settings and re-logged on with my Cloud account in the LR Mobile settings.

Since then Lightroom Desktop never ever started to sync with LR Mobile again. Sync is turned on and I am logged on, Internet connection is fine. But it does not matter which collection I mark for sync, it happens nothing.

I also tried to deinstall and reinstall Lightroom Desktop itself, but no success. LR Mobile sync is still not working.

Could you please help me?

Regards, Mathias

This topic has been closed for replies.

Correct answer greule

Could you try to re-sign-in on iPad+iPhone. Should work now. There was something wrong at the back-end.

Could you describe a bit your Lightroom Mobile workflow from the very starting point on. Did you e.g. first sign-in to Lightroom desktop, synced the collections and after that signed in to the IPhone/iPad app?

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Guido

Show previous replies

K

khanusiak@gmail.com

Participant

I am having the same issues... I have created new collections in LR on desktop and sync them, at the same time I stopped syncing some other collections... My Web and iPad collections have not updated. They show the collections for which the syncing was turned off in LR Desktop. I can't get it to sync. Please help.

And by the way, all my apps on iPhone and iPad are up to date.

J

JMM09876

Participant

I'm having the same problem syncing my LR collections to LR Mobile, which i have just reinstalled on my iPad. Its all set up, collections checked, internet on but nothing happening.

greule

Inspiring

Hi all. We have just released a Lightroom Mobile update 1.2.1 to the app store. The syncing problems after an ios8 update should be solved with that. - Guido

U

uoptiger5

Participant

I am having the same issue. I've tried logging out and back in and the problem wasn't fixed.

greule

Inspiring

Hi. With the iOS8 update Apple changed the file path to the image informations we store on the local device. We will submit a fix shortly. In the meanwhile you have to delete Lr Mobile from your device and re-install the app to bypass the issue. Sorry for the inconvenience. I'll le t you know when the new version is available. - Guido

apalaima

Participant

Thanks for the note today. Just as I was frustrated enough to start researching how to get the Mobile app to correctly sync, I found this and it cleared up my problem immediately. Only lost some unsynced ratings. But all the images flew back into place after reinstalling the app and logging back in. Thanks

JYPortraiture

Participant

I am having the same problem! When I make a collection and set it to sync, Lightroom does nothing. I have uninstalled and reinstalled, signed out/in multiple times with no results. Trying to get diagnostics log now...

S

saraJphoto

Participating Frequently

I just fixed it by going to the Preferences - LR mobile tab and clicking the "delete all data" button. That worked for me.

raisazwart

Participant

Hi, I am having the same problems, could you fix it?

greule

Inspiring

Hi raisazwart,

are you not able to get the syc running at all. When you drag some photos to a collection and enable the sync with the little checkbox beside....Do you see any Lightroom processing by doing this?

If not, could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

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Thanks

Guido

M

momtuck

Participating Frequently

you said to private message you but I’m not sure how to do that.

M

momtuck

Participating Frequently

I'm having the same problem as the rest of the group, my lightroom mobile shows the collection but with zero photos

greule

Inspiring

Hi momtuck, when I look at the back-end I see lots of missing renditions of your uploaded photos.

Is Lightroom Desktop still showing sync process?

Could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

B

bonanza3

Participating Frequently

II'm having the same problem using a Windows 7 64 bit pc

greule

Inspiring

Hi bonanza3. What kind of sync status is Lightroom Desktop showing? Are there any pending photos listed as to be synced?

Could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

B

bonanza3

Participating Frequently

It works! Thanks so much!

XSND

Participant

I am encountering a similar problem. The collections are not appearing on mobile devices (iPad and iPhone). The LR Mobile apps on both devices are showing the "No Collections Yet" screen "Enable sync in Lightroom desktop to get started." I have ensured sync setting is on (on the desktop application), and cleared the cache on all devices. I have even attempted syncing collections of lower image quantities.

Lightroom Mobile iPad

Lightroom Mobile iPhone

Lightroom v5.5 (Mac Pro)

Internet connection 100mbps

greuleCorrect answer

Inspiring

Could you try to re-sign-in on iPad+iPhone. Should work now. There was something wrong at the back-end.

Could you describe a bit your Lightroom Mobile workflow from the very starting point on. Did you e.g. first sign-in to Lightroom desktop, synced the collections and after that signed in to the IPhone/iPad app?

-

Guido

XSND

Participant

Thanks greule,

The (1) collection of 3800+ images is now syncing. Its been about 9 hours and its at 2808 of 3816. So far so good on the iPhone and webviewer, i'll check the iPad tonight.

What was the problem?

--

Workflow:

Uploaded images from SD cards to LR Desktop

Created collection

Selected Sync icon next to collection

Error : desktop showed sync progress, but mobile devices did not show.

Signed out of LR Desktop via pref window

Signed out of LR Mobile apps

Signed in to LR Desktop

Signed in to LR Mobile apps

reset sync icon on collection via desktop

Collections now showing on mobile apps

greule

Inspiring

Could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

Thanks

Guido

M

MattLR3Author

Participant

I just sent you a private mail with the link. Please confirm that you got it.

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