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J
JABetzler
Participant
June 1, 2015
Answered

lightroom import from iphone 6 no longer

  • June 1, 2015
  • 24 replies
  • 41259 views

I have the latest version of Lightroom CC and when I got my iPhone 6 in March the importing of photos and videos has been seamless. I do all the imports manually and other than waiting for my computer to recognize my phone it worked well until May 18, 2015.

- - -

I have Windows 7 64-bit

I do not have any major changes to my set-up since the import for the phone was working. Importing from a card reader and memory card from a camera still works just fine. I have worked to get my photos from my phone using some workarounds into LR; but this is not acceptable for the long run.

my iPhone is running iOS 8.3 and I have rebooted it several times since these issues

- - -

Procedure that I used in the past:

I plug my phone into the USB cable attached to my computer, approve the 'trust' box that pops up on my iPhone 6. Then wait for the phone folder icon to appear in the explorer window.

Then I select the import button and select the phone to import from - after awhile I get a window that indicates that photoshop lightroom has stopped responding.

Any reference to a current thread that addresses this problem would be appreciated -

Thanks,

Joseph

    This topic has been closed for replies.
    Correct answer MikeDiakuw

    LR was telling me that there were no photos to import from my iPhone SE (when it had previously worked without a hitch).

    1. Opened Photos on my MacBook Air and tried to import.
    2. A dialogue told me that my computer had not been granted access to my iPhone. Must have been on iOS 10 upgrade?!?
    3. Unlocking my phone (while plugged in to USB), photos began to appear in the import screen for Photos.
    4. Closed Photos and tried importing into LR again and it worked.

    24 replies

    Show previous replies
    vandanacathy
    vandanacathy
    Known Participant
    August 3, 2016

    I am using Lightroom 5, not CC. I thought that if I upgraded to LR 6 I'd be better off...but according to the posts here, maybe not?

    In my case I can import photos from my iPhone 6 to my desktop iMac using Lightroom but not to my new Macbook Pro. This leads me to believe the problem is with the laptop, not with LR or iPhone. Thoughts?

    M
    mizzLiz
    Participant
    July 14, 2016

    Last week I was able to import from my iPhone 6 plus. Today, LR sees the phone, opens the pictures, and then ejects the phone.

    what is going on???

    M
    Mustti
    Participant
    July 13, 2016

    As a workaround to this issue, you will have to connect your iPhone after you opened the import dialog. Not before. This worked for me.

    It seems that for some reason El Capitan might be blocking the access to the phone by Lr and when you plug the phone after Lr is expecting to tell from where to import, the phone becomes accesible.

    At least after a long support session with the Adobe team I manage to find that. Just be sure your USB it's a 3.0 port. That is why sometimes you have to change the port or the cable.

    I have a Macbook pro Retina late 2015 running El Capitan OS latest release at the time. An iPhone 6s+ running the Latest IOS and Lightroom CC latest update.

    So, open the import dialog on Lr before plugin you phone.

    The person on the tech team assistance said he will notify and the new release will be coming shortly.

    Hope it works for you guys like it did for me!!

    mustti

      Z
      zoomlady
      Participant
      July 17, 2016

      Yes that worked for me thanks!

      Also for anyone reading this - to avoid getting a lot of empty thumbnails in the import dialog you need to temporarily turn off the wireless on your phone. This may have already been fixed but I thought worth mentioning...

      P
      Patrick2P2
      Participant
      June 30, 2016

      My problem seams to be the same. Lightroom is not imprting media from my iPhoneSE.

      I can accass the iPhone from Windows Explorer and the Windows Import client will import the media without any problems. But not lightroom.

      I already changed the cable and the port, but this seam not to be the Problem since it is working with Windows.

      What is adobe telling regarding this issue?

      Best regards

      Patrick

      (Windows 7, iPhoneSE, Lightroom CC 2015.6)

      H
      HighContent
      Participating Frequently
      March 8, 2016

      I am having problems with flaky iPhone imports as well and am very frustrated.  Here are some details

      • iPhone 6s & iMac & Lightroom all running latest software
      • I usually need to go File -> Import Photos and Video to pull up the import window
      • The only fancy import option I select is "don't import suspected duplicates" and I am importing to an external harddrvie
      • I hit import, and maybe a few files upload and then the import just hangs.
      • Once I give up on the hang (after waiting several hours with no progress), I select the "close" on the progress window and I can go back and use LR but the File->Import Photos and Video AND Import to another Catalog options are grayed out PLUS a "current Import" persists under the Catalog drop down which insists it's "Importing files..." and I have to reboot LR to try again.
      • Here's what seems to happen at the hang.  A few photos or movies are uploaded until it stops.  Then a folder is generated in the destination directory called something like "Temporary Folder C26B2F25-DF7C-4305-ADE4-727C3A8F1CEA" (each time the long list of random characters is different) and a file is in that temp directory that seems to be the bad egg.  In one case, I had the same 20 Mbyte QT movie in the folder each time I got the hang.  The next time I unselected that movie, restarted import, and LR imported 5 photos then hung on the next movie.

      You could say, don't import the  movies, but I don't know how to turn off just movie import and don't have time to manually deselect all of the *.mov files.

      I might also add, that I've also had instances where LR says "import complete" and there are some movies imported too BUT NOT ALL OF THE IMAGES WERE IMPORTED!!!!!!!!!!!!!!!!!

      Very frustrated.

        H
        HighContent
        Participating Frequently
        March 8, 2016

        I continued to troubleshoot and found that I was logged out of Adobe Cloud and thus was NOT getting update alerts and not running the latest Lightroom.  I updated the software on Mar 8, 2016 to the 2015.4 release and tried again.  I started with a new catalog and uploaded to the harddrive.  My iPhone had 9733 images/videos on it and they were all uploaded, even the bad seeds from last time.

        During the import, I went to the destination folder in Finder and saw many TEMPORARY folders being created and then disappearing.  There were up to 20 at a time coming and going.  However, the one created in the last failed/hung import with the old version was still there, but I couldn't find it in LR so I deleted it in finder (after confirming the file itself had been uploaded to the right path).

        So advice, update your software!

        A second strange thing though.  After the import, I thought I'd try to import again with "ignore duplicates" selected hoping there should be no new files, and it found 200 more images that LR said were "new" but they are clearly copies and now I have 2 copies of some images.  My third attempt to import showed no new files.  Always something new...

        baxterh87045963
        baxterh87045963
        Participant
        March 4, 2016

        Okay this worked for me. Open your computer. Plug in your iPhone. Then open Lightroom. Then hit "import". Hopes this helps.

          K
          koitsenko
          Participating Frequently
          March 4, 2016

          Baxter87045963 - that's the problem. It isn't working for many.

          The photo import seems to be working again direct without having to use image capture. I'm not able to import videos however.

          P
          peretz
          Participant
          March 29, 2016

          Agreed.  I am still having this problem.  All apple cables, plugged in directly to computer, used to work, but doesn't.  Sometimes it will display the photos in import view from iPhone.  Sometimes I am able to select and start an import, but it will never complete.  Sometimes it just hangs.  Sometimes, I get an error "The following files were not imported because they could not be read. (1308)"  But this is all sporadic and inconsistent. This is immensely frustrating and affecting my relationship with Lightroom.

            R
            rcasenhiser
            Participant
            February 16, 2016

            I'm having the same issue with an iphone 6s+ and an iphone 5s.  Neither one shows up as available to import photo's from.  I've tried this with 3 cables included the brand new, unused cable that came with my iphone 6s+.  Both devices show up normally in iTunes.  Not sure what is going on here.  Connecting to a new 27" iMac.  Any help would be greatly appreciated. The devices do not show up in Image Capture either...

            Russ

              K
              koitsenko
              Participating Frequently
              February 16, 2016

              That sounds like an issue with the iPhone or the iMac, not Adobe Lightroom. I'd start by seeing if you have the latest updates for both devices and then hit the Apple specific forms from there.

              R
              rcfaili
              Participant
              February 6, 2016

              This is total garbage.  I had no issues importing pics into Lightroom with my iPhone6.  Now it only shows me a subset of pictures, and I have to waste my time figuring out how to do this. 

              Some at Adobe needs to read this and provide guidance. 

                B
                Bernd Angerer
                Participant
                December 13, 2015

                Same issue here with iphone6 and lightroom cc

                it's terribly frustrating.

                  G
                  giovannideangelis
                  Participant
                  November 29, 2015

                  I've a same problem

                  lightrrom cc do not let me import photos from my iphone6+

                  lightroom try to read photos but it does not show me nothing to import ( there are more then 9000 photos on the device)

                  I've a iMAC with  OS X EL CAPITAN 10.11.1  and an iPhone 6 + with last iOS 9.1

                  what can i do?

                  how i can fix this problem in lightroom cc ?

                    M
                    markostanley
                    Participant
                    November 29, 2015

                    Had a similar problem. Tried a different cable and it worked. Cheap non

                    apple cables can cause this issue.

                    On Sunday 29 November 2015, giovannideangelis <forums_noreply@adobe.com>

                      K
                      koitsenko
                      Participating Frequently
                      December 1, 2015

                      I use only Apple cables but I'm still having this same issue. I have had this issue with both iPhone 5s and 6+ connecting to a Macbook Pro (late 2013).

                      Incredibly frustrating and there seems to be no fix. I wonder if there isn't something with the Lightroom Mobile that interferes with a direct import?

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