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annab5945052
annab5945052
Participating Frequently
April 3, 2017
Question

Lightroom keeps freezing

  • April 3, 2017
  • 1 reply
  • 1212 views

I've been trying for days to get Lightroom & Photoshop downloading on my

newly built desktop windows 10.

Many times both installs freeze in the middle of it and I'm forced to shut the computer down.

After FINALLY getting them to install, after having the program open for 5-10 minutes, it again freezes up.

This has happened countless times....

I've already done the "Adobe cleanboot" thing, and that did no good, I felt it caused more "error" messages in fact.

I want to take my computer back in to get looked at but I feel it is Adobe's issue, not the PC.

Has anyone else had these issues? I am at a loss and I need Adobe to fix this!

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2017

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

    use the desktop app to install your cc programs/trials

    annab5945052
    annab5945052Author
    Participating Frequently
    April 3, 2017

    kglad, This is what I had already tried that seemed to create more problems because then as I was trying to install the first several times, this would pop up...(see image). It almost acted like I cleaned something off that wasn't supposed to. But after several attempts, they finally got installed (an older version anyway...which is fine) but with it constantly freezing up after a short amount of time.

    Also....I'm adding a 2nd image to see what the screen looks like that I'm sure you're familiar with in the cleaning process. In this image you can see I chose option 3, but I did this a few different times since nothing seemed to be working and had chosen option 1 as well. Does anything specific matter? Anyhow...basic point is I already tried this.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2017

    selecting 1 or 3 is recommended when having cc problems.

    is everything working now?

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