Inspiring

Question

Lightroom Not Detecting Camera (Nikon D810)

Forum|Forum|6 years ago
May 31, 2019
7 replies
4099 views

Hey all,

I can't seem to get Lightroom to detect my camera. I'm using Lightroom Classic 8.3.1 and my camera is updated to the latest firmware (1.14). I've gone through the entire Fix Tethering article on the Adobe website with no luck: Fix tethered shooting in Lightroom

I've tried several different USB cables and computers with no luck. Could it be a problem with my camera? When I connect the HDMI cable to the camera and computer my camera completely freezes up and won't let me take any pictures at all. Is there some setting on the camera I need to activate to get the computer to recognize it or is my camera just bugged?

This topic has been closed for replies.

J

Jao vdL

Community Expert

I could only get tethering to work on my machine by using very specific high quality USB cables and by not going through a USB hub - i.e. directly plugged into the computer.

jfredrickson01Author

Inspiring

https://forums.adobe.com/people/Jao+vdL wrote
I could only get tethering to work on my machine by using very specific high quality USB cables and by not going through a USB hub - i.e. directly plugged into the computer.

What cables have worked for you? We've tried tether tools and several others with no luck.

J

Jao vdL

Community Expert

This is probably not helpful but the only cable I found going through the

bin that worked was an amazon brand one. They sell hundreds of different

ones and no idea where this one came from. I rarely shoot tethered so not a

big deal for me but if you have to it is surprising how flaky it is.

On Fri, Jun 7, 2019 at 1:28 PM jfredrickson01 <forums_noreply@adobe.com>

99jon

Legend

One of the recommendations at this YouTube video is using tetherboost cables.

Nikon D810 USB 3 Tether Port Failing - YouTube

jfredrickson01Author

Inspiring

99jon wrote
One of the recommendations at this YouTube video is using tetherboost cables.
Nikon D810 USB 3 Tether Port Failing - YouTube

Thanks, we've tried all the tether tools cables including their tether boost. No luck.

ezan vercueil photography

Participant

Hi I am having the same problem with my D810 not being detected by Lightroom, also updated firmware but still no luck.

Did you find a solution?

J

jameso26713038

Participant

You wrote "When I connect the HDMI cable to the camera and computer my camera completely freezes up". I assume this is a typo. You connect the USB cable from the D810 to your computer, not HHMI. The HDMI from the camera is meant to go to a monitor or recording device. Unless your computer has a HDMI in for recording do not connect the two. Also, it is best to use a USB 3 cable.

One other thought, if all you are doing is reading photos into LR, use a card reader, it will be much faster.

jfredrickson01Author

Inspiring

You're right, I am using a USB cable, not HDMI.

Card reader is our backup method to transfer files to the computer during shoots but it is not faster as you can't transfer while shooting. We need tethering to be able to preview the photos as they are coming out of the camera for the whole team to be able to make changes as needed.

Just Shoot Me

Legend

jfredrickson01 wrote
You're right, I am using a USB cable, not HDMI.
We need tethering to be able to preview the photos as they are coming out of the camera for the whole team to be able to make changes as needed.

And why do you need that specifically. Can't the Whole Team view the images after they are transferred off the card?

And what changes are they doing that can't be done after the shoot is over?

D Fosse

Community Expert

I don't do tethering, but I do have a D810, and I couldn't get it to work either on Windows 10. I just get Detecting Camera... and a spinning cursor.

All the services mentioned by Simon are running, except I couldn't find WIA in the (very long) list.

S

Simon G E Garrett

Inspiring

The service names I mentioned are as they appear in the "Description" column of Task Manager (Windows). In the "Name" column, "Windows Image Aquisition (WIA)" shows as "stisvc" on my PC.

jfredrickson01Author

Inspiring

I’m on a Mac (10.14.6). Is there a Mac equivalent?

S

Simon G E Garrett

Inspiring

The services problem I posted is PC-specific, AFAIK.

S

Simon G E Garrett

Inspiring

PC or Mac?

A possible cause on a PC of a tethered camera not being seen by Lightroom is if some of the necessary services are not running. The following should all be running (see Task Manager -> Services tab, "Description" column)

Windows Image Aquisition (WIA)
Remote Procedure Call (RPC)
Remote Procedure Call (RPC) Locator (sometimes this is not running)
RPC Endpoint Mapper
DCOM Service Process Launcher
Shell Hardware Detection

If any is not running, right-click and click start. If that fixes it, but the problem returns when you reboot, go into Task Manager, Services again, click "Open Services" at the bottom, find the service, right-click, choose properties and set startup type to automatic.

GoldingD

Legend

Not familiar with the camera, but in its settings , probably under connections, what options exist for USB connection?

jfredrickson01Author

Inspiring

Hi David, I don't see any USB options, nor can I find anything when searching online for Nikon D810 USB options. It doesn't look like there are any special settings for the D810. It's supposed to be just plug and play for tethering.

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