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Laurent Besson
Laurent Besson
Known Participant
April 10, 2017
Question

Lightroom/Photoshop: Unable to print A3 and A3+ on a Canon Pixma Pro 10s (Mac OS)

  • April 10, 2017
  • 22 replies
  • 718 views
When printing form Lightroom (print module) I am unable to print anything different from A4 on my Pixma  Pro 10s.

I set the page size to A3 but when printing I get only a part of the image printed (roughly corresponding to an A4, see result image).

I've also tried to print from Photoshop and got the same result.


I've been in contact with Canon support which told me that the problem should come from Adobe as printing in A3 and A3+ works well with the following tools :

- Printing from Canon Print Studio Pro ;

- Printing from Canon DPP ;

- Printing through the Driver in Apple's Aperçu.

 

 

Versions :

Mac OS-X : 10.12.4

Lightroom : 2015.9 (had the same with 2015.8)

Canon Driver : 16.12.0.0

 

 

Original Image :


Image is not available

Result print :


Image is not available

    This topic has been closed for replies.

    22 replies

    F
    FeedbackCommunityMember
    Inspiring
    March 2, 2018
    Has there been a solution to this problem? I'm experiencing very similar printing problems
    F
    FeedbackCommunityMember
    Inspiring
    May 7, 2017
    Go to Print > New Template
    Name the template and keep it as User Template.

    Make sure the A3+ paper is already setup on the printer

    Go to Layout on the right Panel and open up the cell size height and width.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 14, 2017
    I have reviewed with engineering and we will investigate further on our end. Thanks for your help. 
    Rikk Flohr: Adobe Photography Org
    Laurent Besson
    Laurent BessonAuthor
    Known Participant
    April 12, 2017
    I think I was on an other printer and changed it to the Canon Printer (not sure but I'm sure I wasn't on Any Printer).

    I've tried again and this time I was already on my printer and didn't had to change.
    Had the exact same behavior as previous test.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 12, 2017
    Did you have to change the the pulldown from Any Printer to your current printer or was it set that way already?

    "Go to [Page Setup...] button
    Make sure the printer isn't set to "Any Printer""
    Rikk Flohr: Adobe Photography Org
    Laurent Besson
    Laurent BessonAuthor
    Known Participant
    April 12, 2017
    Rikk,

    I've just tested.
    So I open the PDF through preview (note : opening the PDF through the [Print settings] button dit not work - nothing  append- and I had to do it through the [Printer] Button).
    In Preview, the image looked as expected and printing in preview worked (I got the same image as previewed).

    Seems that Lightroom do not send the right page size to the printer.

    Laurent
    Laurent Besson
    Laurent BessonAuthor
    Known Participant
    April 12, 2017
    I'll let you know how the print comes out.

    However, if the problem is outside Lightroom's control, it's still Adobe related as the printing of images from other software works well. I've tested printing the same image from Canon Print Studio Pro, Canon DPP and Apple's Preview and it worked well.
    The problem is only met when I print from Lightroom via the Print Module and from Photoshop.
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    April 12, 2017
    If the Preview looks 'as expected' then the problem may be outside of Lightroom's control (OS or Canon driver). I am interested to see how your print comes out. That will tell us for sure.
    Rikk Flohr: Adobe Photography Org
    Laurent Besson
    Laurent BessonAuthor
    Known Participant
    April 12, 2017
    I will try to print the preview later (I don't have access to my printer right now).
    Laurent Besson
    Laurent BessonAuthor
    Known Participant
    April 12, 2017
    The preview look correct.
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