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markf94377769
Participant
July 14, 2015
Answered

Lightroom seemingly stuck syncing 1 photo with Lightroom mobile

  • July 14, 2015
  • 19 replies
  • 15850 views

On my desktop Lightroom CC app, there is a message sating that Lightroom is Syncing 1 Photo.  The problem is that it has been displaying that message for weeks.  Stopping/Restarting the app makes no difference and when I look at that Lightroom Mobile and Creative Cloud apps on my iPhone they do not think that there are any photos left to be synced.  Any advice on how to clear this error?

This topic has been closed for replies.
Correct answer greule

When you open up within the Lr Mobile up this little could status indicator at the top app bar ...what kind of status is there listed?

In addition please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Guido

19 replies

Show previous replies
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davispw
Participating Frequently
January 3, 2017

Having this too.  Can greule​ share how to interpret the log and fix this, for the benefit of everyone?

D
davispw
Participating Frequently
January 3, 2017

FIXED (for me).

Solution for me was to go to Catalog -> All Synced Photographs, then use the Library Filter -> Metadata -> File Type, and filter on File Type = "unset".  This uncovered a video file that was apparently corrupted upon uploading from my iPhone.  Deleted from Lightroom - this stopped the "Syncing 1 Photo" message! 

Re-added in Lightroom on iPhone -- still corrupted (56MB file).  (Corrupted in Finder, not just Lightroom.)  So I copied a good version of the file from Apple Photos (192MB). Not sure how to explain corruption -- or why a corrupted video file gets stuck on "Syncing 1 Photo".  But hey, at least it's not stuck anymore!

greule
Community Manager
greuleCommunity Manager
Community Manager
January 5, 2017

Glad that you figured it out, Peter.  Could you send me the corrupted video as a downloadable dropbox link (best as a private message) so that I could try to reproduce. Thanks, Guido

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MatthewDoudt
Known Participant
November 5, 2016

Hello,

I was overseas and took a picture with the LR camera on my phone.  Wifi was sketchy and now my desktop is stuck Sync'ing 1 Photo and won't update any of my LR mobile favorites etc.  My ipad has updated favorited pictures just fine but desktop is locked up syncing the 1 photo and can't update anything else from LR Moblie.

Looks like lots of people having this same issue.  Hopefully its an easy fix.  I use LR mobile for client selection and I can't see any of the last week's favorites on my desktop.

Thanks!

FrostyOfTheNorth
FrostyOfTheNorth
Known Participant
June 20, 2016

I just replied to you again via PM.  I'll wait for your update.

FrostyOfTheNorth
FrostyOfTheNorth
Known Participant
June 14, 2016

Has a solution been found to this problem?  For a few months LR desktop keeps endlessly trying to sync 1 photo.

greule
Community Manager
greuleCommunity Manager
Community Manager
June 15, 2016

Hi Leroy,

Could you  send me a LR Desktop diagnostig log?   - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

- Guido

FrostyOfTheNorth
FrostyOfTheNorth
Known Participant
June 16, 2016

I just sent you a PM with a link to the diagnostic log.  Please let me know what you find out.

P
Playful_Dragonfly1549
Participating Frequently
January 30, 2016

I am facing this issue now. 1 photo reportedly is syncing. It has been so now for an hour and LR is warning me to not to Quit it while it is syncing. greule‌, should I PM you the diagnostig log?

-Pete

P
Playful_Dragonfly1549
Participating Frequently
January 31, 2016

My LR finally got through syncing. Only thing I did to it was Metadata -> Update DNG previews and Metadata for my last two months of library.

Another thing that happened concurrently, which I am uncertain if it had any effect on syncing issue, was that I shoot a couple more photos with my iPhone and launched LR mobile on it. Maybe that too pushed some data over and got the sync up.

I have diagnostics saved both while the issue was on and after it, if greule wants to have a look at them.

-Pete

greule
Community Manager
greuleCommunity Manager
Community Manager
February 2, 2016

Hi Pete. Do you still have problems with Lr Mobile? - Guido

AntonioEdwardo
AntonioEdwardo
Participating Frequently
January 26, 2016

I have the same problem, but it is 50 photos.

D
dmoranphotog
Participating Frequently
September 11, 2015

I, too, am having the same problem with it seeming to be stuck syncing 1 photo.

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    September 14, 2015

    Please send me a LR Desktop diagnostig log again  - best as a private message with a downloadable dropbox link.

    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido

    D
    dmoranphotog
    Participating Frequently
    September 14, 2015

    The issue seems to have resolved itself. If it crops up again, I will send you the log.

    M
    markf94377769Author
    Participant
    August 27, 2015

    Hi Greule - Do you have any further updates for me on this problem?  It is still ongoing now 1 month later.

    Thanks

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    August 31, 2015

    Could you please send me a LR Desktop diagnostig log again  - best as a private message with a downloadable dropbox link.

    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button. - Guido

    greule
    Community Manager
    greuleCommunity ManagerCorrect answer
    Community Manager
    July 14, 2015

    When you open up within the Lr Mobile up this little could status indicator at the top app bar ...what kind of status is there listed?

    In addition please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

    You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

    -

    Guido

    M
    maddog john
    Participant
    July 16, 2015

    I have the same problem. only it is 113 photos.  I used Adobes Help chatline and it went away after they spent a couple of hours, now its back again

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    July 17, 2015

    Hi John, I've just send you a private message. -Guido

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