Inspiring

Answered

(macOS 12.6) Lightroom Classic v11.5 freezes on import

Forum|Forum|3 years ago
September 19, 2022
6 replies
2327 views

Since the past 2 or three updates (sorry, I cannot remember exactly) I do have this same issue:

During import+move from Canon 5D Mark IV, iPhone 12Pro or even adding directly from harddrive Lightroom freezes and never recovers by itself even after hours and I have to "force quit".

I tried to enable/disable the GPU support.

I also dida reset on the preferences.

Lightroom has full read/write access to my harddrive.

I tried a downgrade to LRC 11.1, but no success.

When I did not start the import process, LRC works just fine.

I am very thankfull forany suggestions/help.

Lightroom Classic version: 11.5 [ 202208080927-8a575c91 ]
License: Creative Cloud
Language setting: en-DE
Operating system: Mac OS 12
Version: 12.6.0 [21G115]
Application architecture: x64
Logical processor count: 16
Processor speed: 2,3GHz
SqLite Version: 3.36.0
Built-in memory: 32.768,0 MB
Real memory available to Lightroom: 32.768,0 MB
Real memory used by Lightroom: 2.310,2 MB (7,0%)
Virtual memory used by Lightroom: 41.664,6 MB
Memory cache size: 265,5MB
Internal Camera Raw version: 14.5 [ 1177 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 13MB / 16383MB (0%)
Camera Raw real memory: 15MB / 32768MB (0%)
Displays: 1) 3584x2240

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M

Init State: 5
User Preference: 1

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/torbenkeller/Pictures/Lightroom/Lightroom Catalog-v10-v11.lrcat
Settings Folder: /Users/torbenkeller/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Luminar 4
7) Nikon Tether Plugin
😎 Show Focus Points

Config.lua flags: None

{Thread title updated by moderator}

macOS

This topic has been closed for replies.

Correct answer TKonetwo

Thank you to all helpers that had spent their time for my problem.

Finally I got the problem solved by following a hint by "Axel in Sweden":

>>>Hi Torben,

I'm not at my Mac atm, but will check in LR how the operations are named so you can easily follow.

What I can say at this point is that the problem reoccured after a while, and I could relate it to an instance of pCloud that I have running on my system to make my cloud files available. PCloud uses fuse to make the cloud files available as a local mount. I have not figured out how exactly pcloud interferes with the import operations, but it does somehow, because when I do the following:

Quit LR
Pause the synchronization in the pCloud app (no need to quit pcloud)
Start LR with "check catalog"
Import the file

it works always. So just in case you are using pCloud or any other solution that is based on fuse (https://en.wikipedia.org/wiki/Filesystem_in_Userspace) it might be worth a try to deactivate that.

Best,

Axel<<<

TKonetwoAuthorCorrect answer

Inspiring

Thank you to all helpers that had spent their time for my problem.

Finally I got the problem solved by following a hint by "Axel in Sweden":

>>>Hi Torben,

I'm not at my Mac atm, but will check in LR how the operations are named so you can easily follow.

What I can say at this point is that the problem reoccured after a while, and I could relate it to an instance of pCloud that I have running on my system to make my cloud files available. PCloud uses fuse to make the cloud files available as a local mount. I have not figured out how exactly pcloud interferes with the import operations, but it does somehow, because when I do the following:

Quit LR
Pause the synchronization in the pCloud app (no need to quit pcloud)
Start LR with "check catalog"
Import the file

it works always. So just in case you are using pCloud or any other solution that is based on fuse (https://en.wikipedia.org/wiki/Filesystem_in_Userspace) it might be worth a try to deactivate that.

Best,

Axel<<<

dj_paige

Legend

Approximately how many photos are you trying to import? Does the rest of the computer still work properly when this freeze happens, or is the entire computer frozen?

TKonetwoAuthor

Inspiring

Everything more than one single picture is going to fail.

I tried everything from 2, 3 until >100 pictures.

The rest of the computer just works fine.

DdeGannes

Community Expert

Please post information about your hard drives internal and external. Full disk capacity and also the free disk space available?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

TKonetwoAuthor

Inspiring

Ido only use my internal harddrive:

Geoff the kiwi

Community Expert

Hello... when you import from a hard drive as you mention, are you Adding or Moving??
I'm curious to see the Right Panel of the Import window to check if the Destination Folder is selected

TKonetwoAuthor

Inspiring

I was adding from hard drive or importing/moving from iPhone/5dMarkIV

Both methods show the same problem with LRC freezing

Geoff the kiwi

Community Expert

Ok.. can you please screenshot and post here using the Landscape Icon to insert the right hand Destination Panel showing the Destination Folded selected .. thanks

TheDigitalDog

Inspiring

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
MacOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

R

rachel25141376eupk

Inspiring

Fix common crash issues in 7 simple steps
Force quit and restart Lightroom Classic or restart your computer.
Update Lightroom Classic to the latest version
Check for a Known issue in Lightroom Classic.
Check the Adobe Community for reported issues.
Reset Lightroom Classic's preferences
Troubleshoot GPU and graphics driver
Keep your macOS or Windows operating system up to date.

Greeting,

Rachel Gomez

TKonetwoAuthor

Inspiring

Hello Rachel,

all of your 7 steps were without success (see my initial post).

You have any other hints?

Thank you,

Torben

Sameer K

Community Manager

Hi there, thanks for reaching out with the details. I'd love to help you figure this out.

What is the destination of the import? Is it the internal drive or an external drive? What import settings do you use? Please share a screenshot of the import window.

To iron out any underlying permission issues, try these steps & let me know if the issue persists.

Ensure Lightroom Classic has the required permissions: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413
Try this step on the external drive.
- Search for Disk Utility from Finder's spotlight search or magnifying glass.
- Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
- Restart the computer

Let me know if this helps,

Thanks!
Sameer K

TKonetwoAuthor

Inspiring

Hello Sameer,

Thanks for the replies...

The access rights are ok.

The disk is working properly.

The LRC preferences have been reset.

Nothing worked for me...

The import does not work with applying a preset or without...

GoldingD

Legend

Ok, you are using the Add option during import. Great, fine, a good way to go.

Now one odd possible bug that some trip over, others never. Even though you selected Add, and as such the Destination is not shown, and should not be an issue, it might. Some find that if you change the method to Copy, or Copy ad DNG, and as such you will be presented with a destination panel, that if somehow the current default destination is wrong, it hoses the import up, including via Add. This apparently happens when a previous valid destination is moved, renamed, deleted, etc, in or out of LrC. Thing is, in the import destination panel, what was last used is what is shown and in use. Odd that this could affect Add, but.

So an experiment, change from Add to Copy, try one photo, fail? Change the destination, try one photo, success? Change to Add, continue.

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