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defaulti9uat5ydytwh
Participant
March 14, 2021
Answered

New PC: How to deactivate Lightroom serial number on the lost PC?

  • March 14, 2021
  • 1 reply
  • 576 views

Hi,

 

I have a new PC and every time I start the fresh installed lightroom (Version 6) theres a note that lightroom has to be deactivated on the old PC. But I cannot do it. I dont have access to old one.

What posibilities have I?

I still logged in to my Adobe Account and try to release my installation but without success.

 

Can anybody help me?

 

Thanks!

 

Best regards

Malte

This topic has been closed for replies.
Correct answer DdeGannes

It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

 

1 reply

DdeGannes
Community Expert
DdeGannesCommunity ExpertCorrect answer
Community Expert
March 14, 2021

It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    karinm19466145
    karinm19466145
    Participant
    November 1, 2022

    Hi, please let me chime in with a question: same situation, I do have a serial number but for some reason it is not linked to my account while it has been activated by me. Adobe will not let me call/chat until this product shows on my account which is currently does not. Cannot deactivate from old computer as it is not available.

    dj_paige
    dj_paige
    Legend
    November 1, 2022

    The new correct answer to de-activate a Lr6 installation is here: 

    https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-serial-number-maximum-allowed-computers/m-p/12958013#M275207

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