Skip to main content
J
James Atwood
Participating Frequently
April 21, 2015
Answered

OpenGL Failure in Lightroom CC

  • April 21, 2015
  • 99 replies
  • 116891 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

    This topic has been closed for replies.
    Correct answer john beardsworth

    Definitely get the drivers up to date.

    I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

    99 replies

    Show previous replies
    N
    NickoPil
    Participant
    April 24, 2015

    It is not only with Radeon.  I have the same issue with AMD FirePRO V5800 running on latest drivers from April 15th.

    M
    mikesmyer
    Participant
    April 24, 2015

    Rolling the video card drive back to 14.4 worked, GPU is now working.

    Graphics Processor Info:

    AMD Radeon HD 6900 Series

    Check OpenGL support: Passed

    Vendor: ATI Technologies Inc.

    Version: 3.3.12874 Core Profile Context 14.100.0.0

    Renderer: AMD Radeon HD 6900 Series

    LanguageVersion: 4.30

    P
    Photobloke
    Participant
    April 23, 2015

    Graphics Processor Info:

    Check OpenGL support: Failed

    Vendor: ATI Technologies Inc.

    Version: 3.3.12422 Core Profile Context 13.152.0.0

    Renderer: AMD Radeon(TM) R9 270

    LanguageVersion: 4.30

    GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (actual = 32, minimum = 48)

    I'm using an R9 in a new Dell XPS... supposedly it should work, but the OpenGL check failed.  Intrigued by the last line too.  What does " GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (actual = 32, minimum = 48)" mean?

    MadManChan2000
    Adobe Employee
    MadManChan2000
    Adobe Employee
    April 23, 2015

    Photobloke, this is an older version of the graphics driver (see the "13.152" part of your description).  The later versions begin with "14.x".  Please check the AMD web site.

    MadManChan2000
    Adobe Employee
    MadManChan2000
    Adobe Employee
    April 23, 2015

    Hi everyone,

    Thanks again to all of you who provided log files and other helpful data.  For now I have enough information and have therefore removed the utility software (no longer available for download).  My team and I are proceeding with internal investigation, in collaboration with AMD.  I appreciate your patience in this matter.

    For now, as a workaround, please either

    1. Uncheck “Use Graphics Processor” in the Preferences... > Performance tab. This will disable the GPU support when adjusting images in Lightroom’s Develop Module.

    Or

    2. Install the older AMD ”14.4” driver from April 2014.

    For those of you who do have working card/driver configurations ... I will post some follow-up information, in a separate thread, on the various scenarios in which GPU support may be beneficial in Lr CC.

    Thanks,

    Eric

      H
      H_D_
      Participating Frequently
      April 23, 2015

      Followed all the instructions for my HD5770 on a Win 8.1 64Bit System (uninstalling AMD Drivers; installing Version 14.4). CPU AMD X& 1055T.

      Now Lightroom GPU Support is working.

      But:

      The spot healing brush (I know this is currently not GPU accelerated) is now much slower than without GPU support turned on. Anyone with the same issue?

      I

      Keith Reeder
      Keith Reeder
      Participating Frequently
      April 23, 2015

      It's not an issue,  but expected behaviour - there's a performance hit to non gpu based functions from having the gpu pipeline enabled.

      H
      H_D_
      Participating Frequently
      April 24, 2015

      Keith_Reeder schrieb:

      It's not an issue,  but expected behaviour - there's a performance hit to non gpu based functions from having the gpu pipeline enabled.

      To the observable extent of performance decrease this would surprise me.

      I'm also working in the SW development area and for me it looks like that these performance "drawbacks" of the new GPU feature are "errors" that can (and most probably will) be fixed in upcoming versions. So I would not say that this is "exoected behaviour"..

      J
      James AtwoodAuthor
      Participating Frequently
      April 23, 2015

      I shall await a fix rather than downgrading my drivers. Some of us want to play GTA V on our breaks from working in LR!

      eshoot
      eshoot
      Participant
      April 23, 2015

      I also had problems with GPU acceleration with latest AMD drivers for AMD RADEON 5800HD. I removed new display drivers and replace them with older 2014 (14.4 Catalyst version) drivers and now it works. I hope there will be fix or new working drivers for AMD RADEON 5800 HD.

      eshoot
      eshoot
      Participant
      July 19, 2015

      With latest AMD Drivers 15.7 GPU acceleration works (AMD RADEAON 5800HD). But now Lightroom seems to crash randomly in some cases when I change from libary module to develop module. Couple of time there have been crash also when you pick new picture from develop module.

        P
        philippm93132326
        Participant
        July 20, 2015

        That's exactly what happend to me so I had to go back to the old driver because it was unusable..

          penderra
          penderra
          Inspiring
          April 23, 2015

          Downgraded to 14.4 and it works for me too on 5670

          S
          Steven68376
          Participant
          April 23, 2015

          Downgrading to 14.4 also worked for my Radeon HD 5670. And works in ACR as well. Thanks for the info.

          emil1369
          emil1369
          Participating Frequently
          April 23, 2015

          Downgraded to 14.4- GPU recognized by lightroom and seems to be utilized for various develop module actions.

          Crop and sliders are smoother than they were before, but nothing major.

          My biggest gripe is zoom in times and 1:1 preview rendering. This seems to be unaffected by the GPU.

          Hope this helps

          R
          robertt38554315
          Participant
          April 23, 2015

          It works for me with 14.4 on my HD5830 now.

          The tests with HDR are very nice, the calculation seems much faster then without GPU.

          A
          alexr34044344
          Participant
          April 23, 2015

          Interesting, it looks like all the AMD installs that are working are running language version 4.3.  I have the same (not working) issues with my HD 6670 install and will try the 14.4 drivers tonight. 

          J
          jerry62
          Participant
          April 23, 2015

          Thanks for the thread, joining in. I have the same 14.12 Catalyst driver/ Lightroom 6 GPU issues for my Radeon HD 6670.

          Rather than downgrade to 14.4, I'll wait a bit to see if a fix comes around for the newer AMD drivers and go from there.  I sent the gpu test #2 log to Eric.

          Jerry Syder
          Jerry Syder
          Inspiring
          April 23, 2015

          Ok well I waited all day to to see if this would work. I downgraded from 14.12 to 14.4 and it works. As in now shows in preferences. According to Adobe, even if they find the problem, it may be sometime yet before they actually release an update version of Lightroom. Which is what they'd have to do to apply a fix. Well, lets see if after all, there's any performance improvement.

          A
          Anonymous
          April 23, 2015

          Ditto for my HD5450 downgrading to 14.4 now gets GPU acceleration pass.  But if Lightroom is going to use the GPU then maybe I should buy something a bit newer to get the full benefit.

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices