Participant

Answered

P: Activation or Deactivation versions of Lightroom 6

Forum|Forum|10 years ago
April 30, 2015
61 replies
103481 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

Correct answer CMass

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.

For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today.

Lightroom Classic (desktop-based) would be the version you want if you prefer the same layout as the Lightroom you're used to. (Available via the Photography & Creative Cloud All Apps plans.)
Lightroom (cloud-based) allows you to sync across all your devices. (Available via Photograhy, Lightroom & Creative Cloud All Apps plans. )

Show previous replies

W

we2hams

Participant

We did computer and now it says I already have maximum a number activated

C

charliewallace

Participant

Hi,
I had the same problem trying to install LR6 on a new laptop. Turns out
you can't deactivate either from within LR on the old pc, or on the main
site. Had to get it done over a chat link (below) and the person increased
the max num of registrations by one, SOLVED.
Good luck.
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

F

francisf13473756

Participant

Hi @charliewallace, I clicked the link you posted here but wasn't able to find a chat link. I can't seem to find a chat link anywhere. Do you happen to know where I can find it?

Thanks!

Francis.

georgd43849123

Participant

Just a quick update on this topic, I want to share that I recently installed a fresh copy of LR 6.14 on my laptop and got the message that my serial number is already active on the maximum number of computers. I contacted the Adobe support via live chat and they solved the issue within less than 5 minutes by resetting the activation counts for my serial key and the issue was resolved.

So please don't hesitate to contact the support!

M

michałf84331665

Participating Frequently

But where is the chat? Link? I couldn't find it anywhere... Just links to topics etc.

Rob_Cullen

Community Expert

! CONTACT CUSTOMER SUPPORT

The Chat icon is in the lower-right corner-

You need to be Signed-In with your Adobe ID and password.

Your browser must allow cookies.

Click the Chat icon to open a conversation panel.

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

N

Nils22385896makn

Participant

Hi!

I'm using Lightroom 6.14 (no abo) It has been installed on my desktop PC and on my old laptop, where it is no longer running (needed to reset the system). Now I'm unable to activate it on my new laptop. I can't deactivate my old laptop since there are no devices listed in my Adobe account.

Any ideas? Might reinstalling on my old laptop and deactivating there work? Or ist there some way to 'reset' my Lightroom version?

Any help appreciated...

Nils

KR Seals

Community Expert

This is a very long thread, but in the answers at the top you will find information on someone to contact at Adobe for help.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

M

michałf84331665

Participating Frequently

I have same error - I still have all of exe files.

Rob_Cullen

Community Expert

@michałf84331665 Please explain in more detail your "same error" problem.

What are you having a problem with- Installing, Activation, Deactivation.?

And you Opersting System and Version Number are...?

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

M

michałf84331665

Participating Frequently

Oh sorry it was unclear. Sone time ago i get new, fresh system. I propably uninstall lightroom before it but it wasn't intentionaly ( i didn't know about how serial number work with new instalation). At new system i installed old lightroom ( so it become my 2nd machine instalation). Not long time after that my hard drive died and i repleace it but also a mainboard etc. So when i installed new lightroom on new system & (partialy) bew computer i was sadly suprised by this warning of to many instalations 😕😕 Because this serial number is not linked with my adobe account ( its on some old account i belive) i cant log out from adobe account. So i cant uninstall it at old conputer ( that no longer exist) and can't log out from adobe account. I need some adobe help that would "release" my serial number again. I wrote to one of them but no answer back 😞

ivanp40890226

Participant

Hello,

I own the following license to use Lightroom 6:

When I attempt to log in, I am presented with this message:

When I go to deactivate devices, there are none listed. I have upgraded computers several times over the years; some kind of manual deactivation is simply not possible.

How can I fix this problem?

@MNiessenPhoto

Legend

Hi Ivan,

Send a PM to @CMass through her profile. She's an Adobe employee who deals with those issues.

Explain the situation and give your Adobe ID/registered e-mail along with your LR6 serial number.

On a side note, just like some other issues, are very regularly mentioned here in the forum (and it's not a bug, btw). If you search the forum, you can easily find the answer, which is always what I answered above.

Michael

_____________

Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

M

masut

Participant

Hello!
Does the lightroom 6 need the activation process or no?

Purchased many years ago, now there is a problem with migration to new pc. Installation calls activation what is not necessary in the case of such old software - as I know.

Online activation fails every time with message the license number is correct but do not match with software? WHAT? License number for Lightroom 6 do not match software installation Lightroom 6? Am I silly?

Offline method even fails....

Maybe someone knows how to install Lightroom 6 to use it on new pc?

Thanks for any help!

M

masut

Participant

Sorry, missed: new system is Windows 10

BoycottSubscriptions

Participant

I know I should have deactivated my license on my old machine but I get to excited with a new one to remember. I called support and asked them to reset (not because I needed support on the product but because of the draconian licensing system of Adobe that doesnt offer self reset via cloud portal) and they told me to shove off and come here.

I am skeptical but will keep my fingers crossed that someone here can in fact take my SN and reset my activation count.

Ian Lyons

Community Expert

It would help if you could provide details of the Lightroom version you wish to activate on new computer.

A

Antony5D12

Participant

Two years ago I purchased Lightroom 6 on a CD with perpetual licence. I neither want nor need anything beyond what is on the CD ROM and I understand that this service is now moved to the Cloud and LR6 is unsupported etc, but as I say the contents of the CD meet my current needs.

However I would like to install the LR6 program to my new laptop and I know that it is permissible to have this program on two machines as long as it is only used on one machine at a time. The problem is that although I have installed it ok on my laptop I get the message that I have exceeded the activation limit even though it is only installed on my desktop. I previously had it on my old laptop but this machine was formatted before being recycled!

I suspect that somewhere deep in Adobeland the old laptop may be activated as a second user but as this machine has been replaced how do I move the registration to my new laptop? To confuse matters further when I look at my Adobe account it shows no activations at all!

Help would be much appreciated. Tony

DdeGannes

Community Expert

Lightroom 6 is no longer officially supported by Adobe, the only way to activate a new computer or deactivate a former unit is by contacting Adobe directly. There is a thread in the forum where you can provide an Adobe staff named @CMass, provide her with the particulars of your Adobe ID and other relevant info via private messaging her in the forum.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6-and-older/td-p/12358851

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

MangolianLR6

Participant

@Careeeesa Hello! I have the same problem as piotrt44076464 as well. Is there anyway you can help me as well? Thank you!

F

Fabian5E4F

Participant

Lightroom 6.14:

Windows 10 64bit

@CMass I have the same problem as described by piotrt44076464: I have installed new hardware (motherboard, CPU, RAM) in my computer with the same, old SSD. Now I can't use my Lightroom due to to many activated copies. How can I solve this problem?

- The deactivation via the account service is not possible -> a software without any subscription.

- Installing (and therefore deactivating) on the old system is not possible. Because the SSD is the same. I have not installed my Windows new.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded