Participant

Answered

P: Activation or Deactivation versions of Lightroom 6

Forum|Forum|11 years ago
April 30, 2015
514 replies
105275 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

Correct answer MassC

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.

For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today.

Lightroom Classic (desktop-based) would be the version you want if you prefer the same layout as the Lightroom you're used to. (Available via the Photography & Creative Cloud All Apps plans.)
Lightroom (cloud-based) allows you to sync across all your devices. (Available via Photograhy, Lightroom & Creative Cloud All Apps plans. )

Show previous replies

O

Oliver23677510k6fr

Participant

Hello,

I want to use my Lightroom 6 Perpetual License on a new laptop. I found installers here, but when I choose Install (I have purchased) and sign in and enter my serial number, I get to a screen "Serial Number Upgrade", where I could enter a Lightroom 1-5 Serial Number (Message: Serial Number you provided is valid, but a qualifying product could not be found on this computer). But my Serial is for Lightroom 6, I took it from my account-page.

How can I activate my software?

John Waller

Community Expert

I get to a screen "Serial Number Upgrade", where I could enter a Lightroom 1-5 Serial Number (Message: Serial Number you provided is valid, but a qualifying product could not be found on this computer). But my Serial is for Lightroom 6,

Means your Lightroom 6 serial number is an upgrade serial number. For it to be accepted, you also need to enter your serial number from your earlier version of Lightroom.

In your account page you should also see a serial number for a version from 1 to 5. Enter that and the software will activate.

O

Oliver23677510k6fr

Participant

Thank you. I don't see my Version 4 Serial Number in my account page - I even forgot that this was an Upgrade. But I found my old Serial Number and I passed the Serial Number Upgrade Screen.

A

A22947790rfj7

Participant

Hello, I also have this kind of problem. I bought LR6 a few years ago, installed on a mac whose hard drive failed. I then reinstalled LR6 on my new mac, but today, when I want to install it on my laptop, it's impossible because LR6 is already activated on two machines. But impossible to deactivate it on my first mac which was recycled a long time ago. How to do? Thanks for your advices.

Rob_Cullen

Community Expert

Lr6 can only be Activated/ Deactivated, and 'Activations' RESET by either-

1) Chat to a sympathetic Support staff member,

CONTACT ADOBE SUPPORT from this Chat link:

Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for ACTIVATION RESET of Lr6. (Do NOT ask for 'Support' -you will be referred back to the forums!)

2) Or send a Private Message to Careeesa as instructed in the 'Correct Answer' for this forum thread.

Lightroom-(Perpetual) is now at Version 11.2 - known as Lightroom-Classic, many advanced features and improved editing added since v6.

Available by subscription- $9.99 PHOTOGRAPHY PLAN (USA)

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

F

francisf13473756

Participant

Hello @CMass, I sent you a DM last week to deactivate my LR6 license on all my computers except my new one. Just following up and tagging you as requested. Thanks!

Francis.

W

we2hams

Participant

We did computer and now it says I already have maximum a number activated

C

charliewallace

Participant

Hi,
I had the same problem trying to install LR6 on a new laptop. Turns out
you can't deactivate either from within LR on the old pc, or on the main
site. Had to get it done over a chat link (below) and the person increased
the max num of registrations by one, SOLVED.
Good luck.
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

F

francisf13473756

Participant

Hi @charliewallace, I clicked the link you posted here but wasn't able to find a chat link. I can't seem to find a chat link anywhere. Do you happen to know where I can find it?

Thanks!

Francis.

georgd43849123

Participant

Just a quick update on this topic, I want to share that I recently installed a fresh copy of LR 6.14 on my laptop and got the message that my serial number is already active on the maximum number of computers. I contacted the Adobe support via live chat and they solved the issue within less than 5 minutes by resetting the activation counts for my serial key and the issue was resolved.

So please don't hesitate to contact the support!

M

michałf84331665

Participating Frequently

But where is the chat? Link? I couldn't find it anywhere... Just links to topics etc.

Rob_Cullen

Community Expert

! CONTACT CUSTOMER SUPPORT

The Chat icon is in the lower-right corner-

You need to be Signed-In with your Adobe ID and password.

Your browser must allow cookies.

Click the Chat icon to open a conversation panel.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

N

Nils22385896makn

Participant

Hi!

I'm using Lightroom 6.14 (no abo) It has been installed on my desktop PC and on my old laptop, where it is no longer running (needed to reset the system). Now I'm unable to activate it on my new laptop. I can't deactivate my old laptop since there are no devices listed in my Adobe account.

Any ideas? Might reinstalling on my old laptop and deactivating there work? Or ist there some way to 'reset' my Lightroom version?

Any help appreciated...

Nils

KR Seals

Community Expert

This is a very long thread, but in the answers at the top you will find information on someone to contact at Adobe for help.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

M

michałf84331665

Participating Frequently

I have same error - I still have all of exe files.

Rob_Cullen

Community Expert

@michałf84331665 Please explain in more detail your "same error" problem.

What are you having a problem with- Installing, Activation, Deactivation.?

And you Opersting System and Version Number are...?

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

M

michałf84331665

Participating Frequently

Oh sorry it was unclear. Sone time ago i get new, fresh system. I propably uninstall lightroom before it but it wasn't intentionaly ( i didn't know about how serial number work with new instalation). At new system i installed old lightroom ( so it become my 2nd machine instalation). Not long time after that my hard drive died and i repleace it but also a mainboard etc. So when i installed new lightroom on new system & (partialy) bew computer i was sadly suprised by this warning of to many instalations 😕😕 Because this serial number is not linked with my adobe account ( its on some old account i belive) i cant log out from adobe account. So i cant uninstall it at old conputer ( that no longer exist) and can't log out from adobe account. I need some adobe help that would "release" my serial number again. I wrote to one of them but no answer back 😞

ivanp40890226

Participant

Hello,

I own the following license to use Lightroom 6:

When I attempt to log in, I am presented with this message:

When I go to deactivate devices, there are none listed. I have upgraded computers several times over the years; some kind of manual deactivation is simply not possible.

How can I fix this problem?

@MNiessenPhoto

Legend

Hi Ivan,

Send a PM to @CMass through her profile. She's an Adobe employee who deals with those issues.

Explain the situation and give your Adobe ID/registered e-mail along with your LR6 serial number.

On a side note, just like some other issues, are very regularly mentioned here in the forum (and it's not a bug, btw). If you search the forum, you can easily find the answer, which is always what I answered above.

Michael

_____________

Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

M

masut

Participant

Hello!
Does the lightroom 6 need the activation process or no?

Purchased many years ago, now there is a problem with migration to new pc. Installation calls activation what is not necessary in the case of such old software - as I know.

Online activation fails every time with message the license number is correct but do not match with software? WHAT? License number for Lightroom 6 do not match software installation Lightroom 6? Am I silly?

Offline method even fails....

Maybe someone knows how to install Lightroom 6 to use it on new pc?

Thanks for any help!

M

masut

Participant

Sorry, missed: new system is Windows 10

BoycottSubscriptions

Participant

I know I should have deactivated my license on my old machine but I get to excited with a new one to remember. I called support and asked them to reset (not because I needed support on the product but because of the draconian licensing system of Adobe that doesnt offer self reset via cloud portal) and they told me to shove off and come here.

I am skeptical but will keep my fingers crossed that someone here can in fact take my SN and reset my activation count.

Ian Lyons

Community Expert

It would help if you could provide details of the Lightroom version you wish to activate on new computer.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.