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P: Activation or Deactivation versions of Lightroom 6

Forum|Forum|11 years ago
April 30, 2015
514 replies
105431 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

Correct answer MassC

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.

For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today.

Lightroom Classic (desktop-based) would be the version you want if you prefer the same layout as the Lightroom you're used to. (Available via the Photography & Creative Cloud All Apps plans.)
Lightroom (cloud-based) allows you to sync across all your devices. (Available via Photograhy, Lightroom & Creative Cloud All Apps plans. )

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A

Antony5D12

Participant

Two years ago I purchased Lightroom 6 on a CD with perpetual licence. I neither want nor need anything beyond what is on the CD ROM and I understand that this service is now moved to the Cloud and LR6 is unsupported etc, but as I say the contents of the CD meet my current needs.

However I would like to install the LR6 program to my new laptop and I know that it is permissible to have this program on two machines as long as it is only used on one machine at a time. The problem is that although I have installed it ok on my laptop I get the message that I have exceeded the activation limit even though it is only installed on my desktop. I previously had it on my old laptop but this machine was formatted before being recycled!

I suspect that somewhere deep in Adobeland the old laptop may be activated as a second user but as this machine has been replaced how do I move the registration to my new laptop? To confuse matters further when I look at my Adobe account it shows no activations at all!

Help would be much appreciated. Tony

DdeGannes

Community Expert

Lightroom 6 is no longer officially supported by Adobe, the only way to activate a new computer or deactivate a former unit is by contacting Adobe directly. There is a thread in the forum where you can provide an Adobe staff named @CMass, provide her with the particulars of your Adobe ID and other relevant info via private messaging her in the forum.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6-and-older/td-p/12358851

Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

MangolianLR6

Participant

@Careeeesa Hello! I have the same problem as piotrt44076464 as well. Is there anyway you can help me as well? Thank you!

F

Fabian5E4F

Participant

Lightroom 6.14:

Windows 10 64bit

@CMass I have the same problem as described by piotrt44076464: I have installed new hardware (motherboard, CPU, RAM) in my computer with the same, old SSD. Now I can't use my Lightroom due to to many activated copies. How can I solve this problem?

- The deactivation via the account service is not possible -> a software without any subscription.

- Installing (and therefore deactivating) on the old system is not possible. Because the SSD is the same. I have not installed my Windows new.

C

Chobblet58

Participant

Hi I am having the same problems that you are having my laptop that I had my Lightroom 6 is now broken so had to get a new one and tryed to down load LR6 and have the same problems as you, did you manage to fix the peoblem. I have got two controlers that I use one is Xtouch mini the other is loupdeck and now getting very frustrated that I can't use them

Rob_Cullen

Community Expert

Hi I am having the same problems that you are having

Provide a detailed explanation of your "problems'

my laptop that I had my Lightroom 6 is now broken

How? What Operating System and OS Number was it?

so had to get a new one

What Operating System and OS Number?

and tryed to down load LR6

From where and how?

and have the same problems as you,

Is that 'Activation', 'Install', or something else?

I have got two controlers that I use one is Xtouch mini the other is loupdeck

Loupedeck works with Lr v6.14 and Lr-Classic. ( I use one)

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

D

default6a8kgjtv1ohl

Participant

Hello Everyone,

I had an old version of LR (number 6) and as my laptop crashed I wanted to install it on my new computer but at the end of the installation it says

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DS003 ...

 - 1 fatal error(s), 0 error(s
FATAL: DS003: Installer package might be corrupt. Re-download the installer and try again. 
I did it few times with the same result 
I bought the software myself so it can't be corrupt 

Could you help me please ????

DdeGannes

Community Expert

Please use the thread available at the link below for assistance.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-of-lightroom-6-and-older/td-p/12358851

Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

D

default8wgd8k7za1lz

Participant

I have Lightroom 6 BOX and when i want activate program I click "sing in" and then I have information that "Update required Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system." but i have windows 10 with the newest updates and microsoft edge. Who knows how activate my lightroom 6?

M

Minh Tang

Participant

I think there is no way! The only thing that you have to pay monthly for Creative version to use the newest Photoshop for photo editing! I used to call for help from Adobe customer support few months ago and was told so!
Minh

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shammij74261490

Participant

I have a lightroom 6 licensce and as of now I dont have a running version. I went through a desktop/OS upgrade and now when I am trying to start lightroom it comes with a message that

Please help .. I am perfectly happy with the Lightroom 6 features and dont intent to go to your monthly plans. I paid outright for this product and I should be able to use it ..

dj_paige

Legend

You need to contact Adobe (most of us are not Adobe here in this forum). A person at Adobe who sometimes helps with activation problems goes by the name of @CMass , email her her directly from this forum, and see if she can help.

P

przemek15D5

Participant

I have the same issue

Rob_Cullen

Community Expert

@mikecanonbury @Minh Tang @przemek15D5

Resetting Activations for Lightroom-6 (De-activating) is NOT available online. It cannot be done from the Lightroom user interface.

The only possible way to reset Activations is to CHAT with a sympathetic Adobe staff member-(and not all are helpful!) that understands your request.

See the Correct answer in this thread.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

M

Minh Tang

Participant

Yes I did chat with a customer support (or whoever was able to chat), but the answer was frustrated! They said Adobe currently disabled all old LRs and PSEs, so you won't be able to reactivate them if you clean out or change your computers, laptops! Otherwise they referred you to get the new creative version with monthly payment subscription! I said I don't want to pay monthly then you have to say good bye LR and PSE!
M.

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S

SharpShots

Participant

I am trying to move my lightroom 6 install from one laptop to another. I deactivated (signed out, etc.,) on the old machine - which now no longer has a license. When I try to activate on the new machine it says it can't due being "in use by the maximum allowed computers" which it isn't. So basically the license released failed.

Can someone help me activate on the new machine?

dj_paige

Legend

Contact Adobe Support. Tell them clearly and definitively that "I want to deactivate a LR 6 license". Do not use words like "I need help with Lightroom 6" because as soon as they hear that, they will tell you that LR 6 is not supported.

S

SharpShots

Participant

tried that. quite firmly. they refused to help - said all license reactivations were now picked up here...

M

Minh Tang

Participant

Per my online chatting with Adobe customer support a while ago, I was told that you won't be able to re-activate the LR6 or any LR classic version because Adobe disabled them, no more support all of the classic version, in the mean time they refer you to buy the new Creative, that I don't want to pay for this monthly!

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