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piotrt44076464
Participant
April 30, 2015
Answered

P: Activation or Deactivation versions of Lightroom 6

  • April 30, 2015
  • 61 replies
  • 103481 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

    Correct answer CMass

    Adobe no longer supports Lightroom 6.14 (perpetual).

    What does this mean?

    • Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.


    For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today. 

    61 replies

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    B
    Ben500
    Participant
    September 16, 2021

    Same issue on Windows, so not an OS issue.

    I did as you did, signed out, then checked by trying to use it again on the old laptop. Which it refused unless i signed back in and resubbmitted the key.

    Installed on new PC, LR6 intall refuses to accept the key. Tried Adobe customer support, they just dont care.
    Adobe`s business model is Pros on subscription only, amature users who dont wish to pay £40 per use (I use it like 2 or 3 times a year) are basically sidelined and Adobe dont want to know.

    I am now looking at Key Cracking to break my legit copy so i can use it.. sad times.

     

    S
    Smeagle81
    Participating Frequently
    September 9, 2021

    Hallo, 

    ich habe heute meinen neuen Laptop bekommen.

    Das ich meine installierte Lightroom 6.14 Software deaktivieren muss war mir nicht klar. Ich kann mein Lightroom nicht auf meinen beiden Pc´s aktivieren mit denen ich arbeite. Gibt es eine Möglichkeit alle Pc´s komplett abzumelden, damit ich von vorne anfangen kann? Wie bei Itunes , da kann man alle aktiven Pc´s zurücksetzen.

    Ich habe schon alles versucht.

    Ich hatte Lightroom vom PC gelöscht ohne mich abzumelden. Jetzt habe ich auf  dem gleichen Pc wieder Lightroom installiert und jetzt bekomme ich aber auch die Meldung, dass mein Lizensschlüssel schon benutzt wird. In meinem Adobe Konto ist kein aktiviertes Gerät aufgeführt, wie kann das sein? 

    Kann der Support meine Aktivierungen zurück setzen?

    Gruß Torben

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    September 10, 2021

    Ja, der Adobe Support kann das. Am besten kontaktierst Du direkt den Support. Wenn das nicht zum gewünschten Erfolg führt, melde wieder hier.

    --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
    P
    piotrt44076464Author
    Participant
    September 9, 2021

    Thank you for a replay.


    Mac OS - High Sierra. I can upgrade to Mojave but nothing more (there is no support for 32-bit apps).
    I don't think it is related to OS. Just after LR installation it couldn't connect to verify my activation code. this was resolved by running Adobe App Manager - I guess it updated addresses of Adobe servers. After that serial/activation code was verified.

    From links you posted:
    - I did "Sign Out (deactivate)"
    - on my account activation page there are no activations, so I can't deactivate from my account. For sure this is correct account - app is listed on my "Orders and invoices" page
    - I am a little afraid to do uninsatll - if that fails I will lose this app. If there is no other solution, I will rather try to make an image of an OS and restore it on new computer. And document says "Uninstalling an app from a computer does not deactivate its license."

    CMass
    Community Manager
    CMassCommunity ManagerCorrect answer
    Community Manager
    September 9, 2021

    Adobe no longer supports Lightroom 6.14 (perpetual).

    What does this mean?

    • Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.


    For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today. 

      W
      wayner14701977
      Participating Frequently
      July 26, 2021

      Hi All

       

      Can someone please help me as i am frustrated with the little customer service from Adobe that is running me around in circle. 

      So i have been using LR6 since 2016 and using it on a mac air and a mac book pro and recently a new mac book pro touch with out any problems all without having to sign out or de activate any of the computers of which i was unaware that this was required. A recent update on apple and now Big Sur has caused LR6 to stop working on my 2 mac book pro's but still works fine on the mac air running big sur, dont ask me why. I have since sold 1 mac book pro and i did not know i had to deactivate LR from it. I cannot install LR6 onto the mac book pro and get a message saying contact developer, yeah right like Adobe is going to help as LR is now discontinued. Anyway i thought i know, i would buy an old imac running sierra or high sierra and i installed LR6 on that which was fine but i got a message saying i had reached maximum amount of activations and LR would not open. So i called Adobe to deactivate devices they first said come here of which all i read was go back to Adobe of which i did, they hung up on me as soon as i said LR6 i did some googleing and tried to deactivate my devices from my account but in plans shows no devices found. After my 4th phone call to Adobe they send me a link saying open app and deactivate from there by going to help drop down menu but the only option i have is to sign out, there is no deactivate option. I have sent messages to Adobe using their contact me email but no one calls back, i asked to speak to manager but was told they are working from home and someone will call me, still waiting. I am now very dissapointed in Adobe's customer service, actually there is none. I have a stondalone product i have love but cannot install surely someone can deactivate devices regardless of app or programme discontinued or otherwise. If Adobe you are reading this you need to work on your customer service and support and teach them that hanging up on your customers when on the phone is not cool. Im sure you can deactivate my devices so i can move forward and not have to move onto another product from someone else. 

       

      Very unhappy

      Wayne

        GoldingD
        GoldingD
        Legend
        September 8, 2021

        What is your MACOS?

         

        P
        piotrt44076464Author
        Participant
        September 8, 2021

        Hello Adobe. Any reply?

        A
        agneta.pettersson
        Participant
        August 15, 2021

        Hi,

        I've just got a new laptop, and am having issues activating Lightroom 6 on it. It persistently says my license is used on the maximum number of computers already (2, according to the license conditions). I am 100% certain that the license is deactivated on the old computer (via Help > Sign out), while it had an internet connection, and it also cannot be reactivated on that one. The license is also activated on my desktop computer, but even if I sign out there I cannot activate it on the laptop. Strangely enough, I can actually activate it again on the desktop, though (which I could not on the old laptop).

         

        I've read several threads on the forum here which say to contact Adobe support, but I cannot find any way to do so? The "what are my contact options" page says Phone/Chat, but neither are clickable to actually find a phone number or start a chat session. Is this some regional thing (I'm in Sweden), that chat is only available in the US or such?

        M
        mathiask94645155
        Participant
        August 15, 2021

        Same here, just deactivated another machine to get it running on a new one. Maybe it's only possible to contact them within workdays. But when i scroll down on "what are my contact options" page to other desktop products (including ... Lightroom, ...) there is no phone or chat option. I think Lightroom 6 like our installation is to old and no support available any more. I'm very frustraded with Adobe for a while. Loved that product and want to use it like i payed for it. I'm not making money with it, so can't and don't want to get the abo version.
        Many people having the same problem here in forums:

        After a complete reinstallation of my desktop PC with new hardware, reinstallation of LR6, I want now to install my LR6 perpetual license on my laptop but the max number of users is reached.  

        dj_paige
        dj_paige
        Legend
        August 15, 2021

        LR 6 is not supported (in the sense that Adobe will not answer questions about it). However, many times recently people have asked Adobe to deactivate a LR 6 license on one machine and Adobe has done this, and it is supported for this task. There are plenty of similar threads in this forum. So, contact Adobe support. We cannot help you here in this forum.

        D
        defaultgjcyos3rzgyy
        Participant
        August 3, 2021

        I'm a happy Lightroom6 user, but my PC crashed (HDD Error). So I had to reinstall Lightroom (I've done this each time I got a new PC, or with the launch of Win10).

        After intalling and after starting Lightroom, a pop-up tells me, that the maximum number of allowed installations is exceeded.

        But it is only installed on my PC. A "logout" or "disable" licence in the pre. installations is not possible (HW is broken or N/A).
        What can I do now? I guess someone on the Adobe side has to reset this counter for my serial?

         

        Tnx & BR
        Thomas

         

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        August 3, 2021

        When you can't deactivate a serial number
        BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
        You may need to PERSIST or TRY AGAIN to find a support agent with more experience

        Be sure to remain signed in with your Adobe ID before accessing the link
        Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
        -make sure that your browser does NOT block ads, scripts, or pop-ups
        -you must also allow 'cookies' in your web browser for the link to work
        This link will go directly to the chat option
        Type "Agent" in the chat box to bypass the chatbot and be connected to a person
        -Meaning type in the word Agent without the quote " " marks
        https://helpx.adobe.com/contact.html?rghtup=autoOpen
        - or https://helpx.adobe.com/contact/phone.html
        .
        Also: beware of answering anyone who sends you a private message
        -click for more information about scammers https://tinyurl.com/10791730

          A
          andrewm73709912
          Participating Frequently
          July 31, 2021

          Had my computer wiped unexpectedly by Apple support. Trying to load everything back on. I have a valid Serial Number for Lightroom 6 and having trouble activating it.

           

          Upon activation it says to "Please connect to the Internet and retry." Im obvioulsy connected, no entries in host file prohibit connection, no firewall or AV is running, no DNS is blocking the domain. In fact I can connect to port 443 to lm.licenses.adobe.com (which apparently is a CNAME for lm.adobe.io). I get a 404 page, which means it connects there just isnt an index page. Ive also tried using different DNS servers, tunneling through a VPN, and even using a completely different ISP.

           

          I've come to the conclusion that the licensing server is sending a RST packet back when I try to validate my Serial Number (see attached screenshot). 

           

          Am I missing something? Has anyone else experienced this or tried to activate their LR6 recently that can say they HAVENT had this issue?

           

          Thanks.

           

          Moving from Using the Community (which is about the forums) to the correct forum... Mod
          To ask in the forum for your program please start at https://community.adobe.com/

          GoldingD
          GoldingD
          Legend
          July 31, 2021

          What is the MACOS version?

           

          A
          andrewm73709912
          Participating Frequently
          July 31, 2021

          10.13.6 High Sierra

          M
          marloh81973241
          Participant
          July 19, 2021

          Please Help!  I had a laptop with LR 6 installed.  It suddenly died and now when I try to activate LR6 on my new laptop, it says that I have reached my limit of activated computers.  Is there a way to deactivate the dead computer?  I have contacted Adobe live support and they referred me here for answers as they no longer support that version of LR.  I am willing to upgrade the program, however I don't want a subscription and I don't need the cloud.  Highly frustrating!  Thanks in advance for any help!

          dj_paige
          dj_paige
          Legend
          July 19, 2021

          You have to contact Adobe, either by live chat or on the phone and tell them you want to de-activate a Lightroom 6 installation. Please be sure to indicate you are not asking for technical support for Lightroom 6, which the help desk at Adobe is trained not to answer.

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