Participant

Answered

P: Activation or Deactivation versions of Lightroom 6

Forum|Forum|11 years ago
April 30, 2015
514 replies
105275 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

Correct answer MassC

Adobe no longer supports Lightroom 6.14 (perpetual).

What does this mean?

Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.

For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today.

Lightroom Classic (desktop-based) would be the version you want if you prefer the same layout as the Lightroom you're used to. (Available via the Photography & Creative Cloud All Apps plans.)
Lightroom (cloud-based) allows you to sync across all your devices. (Available via Photograhy, Lightroom & Creative Cloud All Apps plans. )

Show previous replies

D

defaultgjcyos3rzgyy

Participant

I'm a happy Lightroom6 user, but my PC crashed (HDD Error). So I had to reinstall Lightroom (I've done this each time I got a new PC, or with the launch of Win10).

After intalling and after starting Lightroom, a pop-up tells me, that the maximum number of allowed installations is exceeded.

But it is only installed on my PC. A "logout" or "disable" licence in the pre. installations is not possible (HW is broken or N/A).
What can I do now? I guess someone on the Adobe side has to reset this counter for my serial?

Tnx & BR
Thomas

John T Smith

Community Expert

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

A

andrewm73709912

Participating Frequently

Had my computer wiped unexpectedly by Apple support. Trying to load everything back on. I have a valid Serial Number for Lightroom 6 and having trouble activating it.

Upon activation it says to "Please connect to the Internet and retry." Im obvioulsy connected, no entries in host file prohibit connection, no firewall or AV is running, no DNS is blocking the domain. In fact I can connect to port 443 to lm.licenses.adobe.com (which apparently is a CNAME for lm.adobe.io). I get a 404 page, which means it connects there just isnt an index page. Ive also tried using different DNS servers, tunneling through a VPN, and even using a completely different ISP.

I've come to the conclusion that the licensing server is sending a RST packet back when I try to validate my Serial Number (see attached screenshot).

Am I missing something? Has anyone else experienced this or tried to activate their LR6 recently that can say they HAVENT had this issue?

Thanks.

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

GoldingD

Legend

What is the MACOS version?

A

andrewm73709912

Participating Frequently

10.13.6 High Sierra

M

marloh81973241

Participant

Please Help! I had a laptop with LR 6 installed. It suddenly died and now when I try to activate LR6 on my new laptop, it says that I have reached my limit of activated computers. Is there a way to deactivate the dead computer? I have contacted Adobe live support and they referred me here for answers as they no longer support that version of LR. I am willing to upgrade the program, however I don't want a subscription and I don't need the cloud. Highly frustrating! Thanks in advance for any help!

dj_paige

Legend

You have to contact Adobe, either by live chat or on the phone and tell them you want to de-activate a Lightroom 6 installation. Please be sure to indicate you are not asking for technical support for Lightroom 6, which the help desk at Adobe is trained not to answer.

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Terry5D23

Participant

Lightroom 6 will not load on new PC. I get a pop up window saying that the serial number is already in use by the maximum allowed omputers. I must deactivate the old computer or provide another valid serial number to use Lightroom 6 on my new PC...My old PC is gone...There is a bullet that says to retry...That doesn't work. Help !!!

Rob_Cullen

Community Expert

CONTACT ADOBE SUPPORT from this Chat link: Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for DEACTIVATION of Lr6.

If the agent can't do it, ask for a supervisor and persevere. Deactivation is all they can help you with because Lr6 is discontinued and unsupported software.

It is happening more often that some Support Staff say it cannot be done, yet others kindly oblige.

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

H

HP-Max

Participant

I have the same problem as above. If the mentioned Online Chat Link above is activated, I see only a page titled "Welcome to Adobe Customer Care! Need Help?"
Where can I activate the chat? When "Get started" is clicked, then only another page opens with lots of information and other links, but still I can't find access to the chat.

Can anyone help me here?

D

defaulton4aith5m0gt

Participant

I have Lightroom 6, my old computer died so i had to get a new one, but now it won't allow me to activate as saying the serial number is already used by the maximum allowed computers. How do i force it to drop any computers i know longer have to allow to continue using Lightroom on my device?

Thank you.

A

AxelMatt

Community Expert

You have to talk to Adobe's customer support. They're the only ones who can reset the number of activations.

Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
Please signed in with your Adobe ID and allow cookies in your web browser for this to work. The link refer to the US website. If you are not located in the US, the site should redirect to the page

appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to an support employee.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

J

Justin5C92

Participant

Hi Axel. I have the same issue, and will have my copy of LR6 blocked after 15 more days.

I follow your link, and disable all cookie/tracking protection and refresh, but there is no chat window, and no indication of how to contact Adobe agents. (I am already signed in.)

I am in Spain, but the page does not redirect. However, I don't speak Spanish, so that would not be useful to me anyway.

J

johnc5555815

Inspiring

If I have a legitimate copy of Lightroom 6 on a CD with a legitimate License Key, and the software is compatible with my computers operating system, will I still be able to activate the software once it has been installed.

A simple YES or NO answer will suffice.

kglad

Community Expert

if it's not currently activated on two other computers, yes. otherwise, no.

J

johnc5555815

Inspiring

Thank you. Greatly appreciated.

T

Tomasz5E73

Participant

In 2018 I bought licence of LR6 from an Agent . I decided to buy it , because I was using LR not regularly

, only for private edition of my pictures taking also for own usage ( not commercial) , thats why offline version was a perfect for me . This year I lost my computer ( SSD was bouned out) , bought new one , install LR6 and ....: You have to deactivate old computer . I Can't do it , how? Customer service wan't to help me , because they do not support any more LR 6 and tehy offer of course online version paid month by month . It's crazy , because I do not want to pay for nothing , using LR from time to time , maybe 3-4 times a year . I feel robbed by Adobe ! ! ! :o(( . really . It's against also a law , because If I bought something I have all rights , and ADOBE close this possibility !

JP Hess

Inspiring

2018 is three years ago, and the whole Adobe Lightroom platform has changed. Unfortunately for you and many others, Lightroom 6 is totally obsolete, completely unsupported, and no longer even operable on some older operating systems. However, I have seen reported instances of some users who have contacted Adobe and asked to have their activations reset and have had success. There is nothing anyone on this forum we can do for you because this is a user supported forum. Here is a link where you can contact Adobe support via live chat. Give it a try, asking for a reset of your activations. I don't know if Adobe is still doing that, but it's your only option at this point.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_stillNeedHelp

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Tomasz5E73

Participant

Thank You Jim . I contacted before to Adobe customer support by chat ( few times ) and they do not support LR6 any more . You're right . I contacted also Adobe Germany by phone - ther tried to help but their server do not see my licence as active , was switched off . Seller who sold me it in 2018 ... do not exist any more , company closed , phone switched off . Lost ! Today I decided to buy AdobePhotoshop Ele , also offline version , because I'm using such tool temprorarly , only private usage .

Again thanky You for Your help . Tomas

D

defaultv3u6oc5cg9pd

Participant

I made the mistake of upgrading to Lightroom Classic since my wife has an Iphone and the version of Lightroom I had is unable to read the file type.

I canceled my Lightroom Classic member plan due to the price I was paying for little benefit. This resulted in me paying an additional $20 cancelation fee and no longer being able to use my previous version due to being unable to deactivate my license key.

I have spent an hour trying to figure out how to contact Adobe support and as far as I can tell they have made it impossible unless I again subscribe to one of their plans and likely get hit with another cancelation fee.

What am I supposed to do and how much more time do I need to sink into this? Why am I being punished for trying the newest version of their software. I really hate this company in regards to their practices in both software protection, consumer tracking, and advertising. They make good products, but are horrible in every other regard.

TheDigitalDog

Inspiring

This is a user to user support forum. You will have to deal with Adobe directly.

To provide feedback and suggestions about what you desire from Adobe, you should go here and comment:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864
For Camera Raw, use the Photoshop fourm.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

D

defaultv3u6oc5cg9pd

Participant

That is funny, Adobe says that the forum is the contact for Adobe Lightroom 6.

https://helpx.adobe.com/contact/what-contact-options.html

I would have been able to contact their support if I had tried before canceling my lightroom subscription that I had to pay an extra $20 fee to cancel.

So to summarize, I purchased a subscription to the new Lightroom service that they call "classic". I cancel due to price and all the extra software it requires me to have installed on my system. The cancelation fee was an extra $20.

I now have less than a month to use my original product Adobe Lightroom 6 since I did not unregister before uninstalling and I have no way to contact support. Their support portal tells me to come to the forums and the forums tell me go provide feedback for a product they no longer care about.

How about they turn off the license protection if they are not going to manage it anymore?

T

Thomas.99

Participant

Hello,

I have once again forgotten to deaktivate my Lightrrom before reinstalling my OS.

I would love to contact support to reset the activation-regestriation but I have no idea where and how I can contact support. No phone numbers, no chat, nada to be found on the adobe website ...

Can anybody help please?

Thanks Thomas

T

Thomas.99

Participant

Found a support phone number , very helpful and resolved. Please ignore this message, it seems very difficult to find ways to contact Adobe Support via the website.

danielt34236361

Participant

Where did you find the support number? It's quite impossible to find adequate support for this product. I can't find any way to engage them through chat, email, or phone.

.

.Michael.

Inspiring

Hello,

recently I switched to a new notebook, after LR6 installation and 'sign in' it cannot be used w/o the error desribed at this Adobe website error-activation-limit-reached . I tried everything which is described at this link, e.g. my old notbook shows now (after a new 'sign in' try) the same error as my new notbook. So currently I have LR6 only my desktop PC running well. Can someone help me out of this dead end, please?

Happy new year!

Michael

T

Test Screen Name

Legend

If you tried everything on the page, you've contacted support. What do they have to say about the problem? Is this a one-time purchase, or a Creative Cloud subscription?

.

.Michael.

Inspiring

Lightroom 6 is (in my case) a perpetual purchase / license. I could not find any option to contact the support. The different support websites link to each other so you will follow a circle w/o any chat option or phone number on each of them (they tell about it but there is nothing!) 😞 .

E-mail support is in general not provided, as I found out during my surfing.

My last chance is this forum where Adobe employees sometimes read posts and help users.

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