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piotrt44076464
Participant
April 30, 2015
Answered

P: Activation or Deactivation versions of Lightroom 6

  • April 30, 2015
  • 61 replies
  • 103481 views

Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

    Correct answer CMass

    Adobe no longer supports Lightroom 6.14 (perpetual).

    What does this mean?

    • Installers, one-on-one technical support, security fixes, and bug fixes are not available for perpetual license versions. User to user led support is available through our Adobe Support Community.


    For the latest updates and fixes please subscribe to a Photography, Lightroom, or Creative Cloud plan. Please be aware that there are two versions of Lightroom today. 

    61 replies

    Show previous replies
    K
    KrisKan
    Participant
    July 1, 2020

    Someday i have instaling lihtroom 6 (box version) on 2 or 3 computers. Today i'm uninstaling ligtroom from all computers, but no i can't instal him on my one computer.

    how can i deactivated another/second computer, and use/instal lightroom 6 again on my home/first computer?

    now, when i try to instal LR, i have a information: "serial number "xxxx" is already in use by the maximum allowed computers" - how deactivated other computers?

     

    THX A LOT for your help

    Marianne-Deiters
    Marianne-Deiters
    Participating Frequently
    July 1, 2020

    You should have deactivated Lightroom before uninstalling. As far as I remember, the command is in the Help menu. The activation is still on the computers. You could reinstall Lightroom there and then deactivate.

    Here are more options: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

      K
      KrisKan
      Participant
      July 9, 2020

      Cool

      THX a lot 🙂

      I try reinstal LR and Deactivated 🙂

      See You

      P
      Peffi
      Participant
      April 25, 2020

      I have Lightroom 6 from 2015. I have not used that much, and I have no computer I am using it on exept my new PC laptop. I have the serial number. How can I use LR 6 on my new PC and also install it on another new desktop without getting the message "Serial number already in use by maximum allowed computers"?

      Just Shoot Me
      Just Shoot Me
      Legend
      April 25, 2020

      I moved your post from the Get Started forum to the Program Specific forum, LR Classic.

      If this is in Error please state the exact Adobe program you are asking about.

       

      Also Edit your post to Insert the screen shot you attached In Line with the text of your post. you do that by using the Insert Photos icon in the Post/Reply Tool Bar.

       

        P
        Peffi
        Participant
        April 25, 2020

        Hi. The problem was solved with Brian in the Chat with Adobe. I can now enjoy LR 6 again.

        libidox
        libidox
        Participant
        April 4, 2020

        Hallo Adobe - Team,

        in 2017 habe ich mir eine gültige Lightroom 6 Lizenz gekauft und bis Dezember 2019 genutzt.

        Diese Woche habe ich mir einen neuen PC gebaut und heute versucht, Lightroom 6 zu installieren. Leider ohne Erfolg. Die Meldung lautet:

         

        Die Seriennummer ........ wird bereits von der maximal zulässigen Anzahl von Computern verwendet. Sie müssen innerhalb 30 Tagen einen anderen Computer deaktivieren, um dieses Produkt verwenden zu können.

         

        Was kann ich tun ? Wie kann ich den alten Computer deaktivieren ? Er ist komplett ausgebaut und lediglich das Mainboard übrig.

        Selbstverständlich kann ich die Originalrechnung vorlegen, falls gewünscht.

         

        Bitte um Hilfe

        Viele Grüße

        Libi

         

        -------------- in english ---------------------

         

        Hello Adobe - Team,

        in 2017 I bought a valid Lightroom 6 and used it until December 2019.

        This week I built a new PC and today I tried to install Lightroom 6. Unfortunately without success. The message is:


        The serial number ....... is already being used by the maximum allowed number of computers. You must deactivate another computer within 30 days to use this product.

         

        What can I do? How can I deactivate the old computer ? It is completely dismounted and only the mainboard is left.

        Of course I can present the original invoice, if desired.

         

        Please help. Best regards.

        Libi

        Rob_Cullen
        Community Expert
        Rob_CullenCommunity Expert
        Community Expert
        April 5, 2020

        Contact Adobe Support.

        https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

        Have you lost access to your previous computer?

        If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.

        Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
        F
        Frank.B.
        Participant
        April 13, 2021

        Hello, I´ve got this problem, too.

        On my account there is neither a Chat-Button or any link to send a message to Adobe.

         

        U
        uwep50691101
        Participant
        February 12, 2020

        Hello community, I have a problem. I have a Lightroom 6 classic, CD and key. I have a new PC because the old scrap is. The installation worked but when I start I always get the message
        ...The serial number is already in use on the maximum number of computers allowed. You must deactivate one of the computers ....
        But where and how? I would like to continue using the LR6, but I only have 29 days to "deactivate a PC". Can you help me? There are no computers in my Adobe profile.

        GoldingD
        GoldingD
        Legend
        February 12, 2020

        As it is v6, you should have had to register it at Adobe. Bring up Adobe.com, sign in, select manage your account, select register a product, (I appear to be forgetting steps, might be off) look at v6, look at activated computers, deactivate the one you no longer have.

         

        if you had a subscription plan, you would look at your plan, scroll to the bottom, and deactivate. Non subscription??

         

        Might have to contact Adobe via Customer Care.

         

         

         

         

        U
        uwep50691101
        Participant
        February 12, 2020

        clear, see new post

        S
        Socks
        Participating Frequently
        January 27, 2020

        Hello. Complete "newbie," but 'old fart' here. Probably like many, I'm experiencing time-wasting grief attempting to install an 'update' to Win 10 over Win 7, both 64-bit and pro. Reluctantly, the next option seems 'formatting' the hard drive and starting over with a "clean" install. Catch is, that, sensibly, would entail deactivating both Photoshop and Lightroom (both purchased shortly before monthly 'subscription' became the mode), and then legally, with the blessings of God and Adobe, re-installing on the 'scrubbed' hard drive.

         

        Anyone conversant with this type dilema probably knows that "deactivate" appears quickly in the Photoshop help options, but not so readily in Lightroom. As indicated in the 'subject' line, how in hell do I deactivate Lightroom?

        TIA,

        James

          dj_paige
          dj_paige
          Legend
          January 27, 2020

          You don't say what version of Lightroom you are talking about. For Lightroom 5 or earlier, there is no such thing as activation or deactivation. For Lightroom 6 or later, you simply sign out of the Adobe Creative Cloud Application.

            S
            Socks
            Participating Frequently
            January 27, 2020

            Version...didn't realize there were many different versions released around the time of the switchover from 'purchased' copies to the new 'subscription' arrangement.  Anyway, my version is 4.1.

             

            Thanks,

            James

            U
            Ulf Bråsjö
            Participant
            November 10, 2019

            Hi, I have bought a new computer and want to move my Lightroom program (not the pictures). It is registered on my Adobe account, so I just want a download link to install it on the new one. (Did the same procedure for CS6 Design and Web Premium with the help of chat-support, but they referred me here.) So please e-mail me the correct link for Windows 10, 64 bits! Best regards, Ulf

            Per Berntsen
            Community Expert
            Per BerntsenCommunity Expert
            Community Expert
            November 10, 2019

            Which version of Lightroom do you have?

            If it's version 6, you can download from here: Download legacy versions of Creative Cloud apps 

            If it's version 5 or older, you have to contact Adobe again.

            U
            Ulf Bråsjö
            Participant
            November 10, 2019

            Hi, I have already tried that link, did not work, probably because my version is older, from 2012 I believe. Please send a link for older versions! Best regard, Ulf

            C
            crjones333
            Participant
            April 19, 2018

            I upgraded/purchased Lr 6 a few years ago and downloaded from Adobe.  I now have a new PC and want to run Lr on it and de-activate the program on the old computer.  I have the Lr serial number from the old computer.  I can't find a site to download the program.  I don't need the CC photography package.  Any help here to get Lr 6 up and running on the new computer will be appreciated.

              ssprengel
              ssprengel
              Inspiring
              April 19, 2018

              Download Photoshop Lightroom

              Expand the LR 6 section.

              Download and install the large Application Installer version from the top of the section.

              Download and install the 6.14 patch installer that about half the size, just below.

              E
              echokitty
              Participant
              November 4, 2017

              My laptop crashed so I got another one.  I followed the instructions set out by adobe's tutorial to activate my stand alone LR6 license off of the Classic CC download, but it DOESN'T WORK!  I have created FOUR alternate accounts.  It doesn't give me any option but to sign in on a CC account.  As soon as I sign in and hit license software, it says I need a subscription.  It WILL NOT give me an option to enter a license key.  I purchased this less than 6 months ago, and now it's completely useless to me!  Why is it so difficult to just put a function IN the program that allows you to enter a license key!?!?  Everybody else does!

              dj_paige
              dj_paige
              Legend
              November 4, 2017

              You can't use a LR Classic CC download to activate LR 6 (because LR Classic CC is actually LR 7). You have to download LR 6.

              You have to download LR 6.0/LR CC 2015.0. Download and install the Application Installer, then download and install LR 6.13 update. Download Photoshop Lightroom

              A
              andreaf56186889
              Participating Frequently
              February 6, 2017

              Please help, I'm tearing my hair out! I've just had a new hard drive installed on my desktop but when I installed LR6 it says the serial number is already in use on the maximum number of computers.

              Just Shoot Me
              Just Shoot Me
              Legend
              February 6, 2017

              You will need to contact Adobe through their Chat system.

              Contact Customer Care

              A
              andreaf56186889
              Participating Frequently
              February 6, 2017

              Thanks for your fast reply but unfortunately I don't seem to be able to use the chat system because I bought LR6 full version and not the creative cloud so I only have the free creative cloud membership :-/

              C
              chrish8530864
              Participant
              January 29, 2017

              Hi,

              I treated myself to a new MacBook Pro yesterday and after making sure all my files were backed up I promptly formatted my old machine. I did everything that was suggested by Apple before doing so but I was not aware of having to deactivate Lightroom. One would have thought that by simply uninstalling the software then this would automatically be done.

              I have read some threads and I know this can be sorted but unless somebody can let me know of a way to view the devices I have registered already (like Apple and iTunes does), then this message is ask for help from the Admin staff please? I can of course provide any details you need.

              Thanks in advance

              Chris

                Ian Lyons
                Community Expert
                Ian LyonsCommunity Expert
                Community Expert
                January 29, 2017

                Towards bottom of linked page, you'll see the instructions for deactivation of products Sign in and sign out to activate or deactivate Creative Cloud apps 

                BTW, above is for Lightroom CC 2015. You just uninstall the application if Lr6.x

                C
                chrish8530864
                Participant
                January 29, 2017

                Thanks Ian, but I am not using the CC version. I bought the full download. When I log into my Adobe account it doesn't show me any devices or products...so I am stumped.

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