Participant

Question

P: Dehaze slider causes the image to turn black.

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I'm getting a Black Out when I go to use Dehaze with my new Sony 7 IV camera RAW images. When I try to adjust the slider the image goes Black and can't see anything. If I bring it back to 0 zero it comes back but can Not see once I try to adjust the image. I have cloud based Adobe so I'm up to date with firmware. I use Dehaze often, so need this fixed asap please.

K

kirstyh83940792

Participating Frequently

Just a quick update I have just changed my graphics processing to custom

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DdeGannes

Community Expert

@kirstyh83940792 , You are posting in a thread that is one year old and there have been many changes and updates. Please indicate the version number of Lightroom Classic and your Operating System so other users can check and provide an informed responce.

.

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Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

K

kirstyh83940792

Participating Frequently

I am having the same issuse with my Om 1 too and I am doing on my mac book but on my windows machine there are no issues.

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J

Jacob29890275m1wb

Participant

Still happening to me. Super frustrating and lightroom is just not useable, going to switch to capture one as paying for software that constantly fails is just ridiculous 😭

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C

chelsey33176151vcgm

Participant

same, very irritating.

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V

verylongtimeuser1234

Participating Frequently

2019 Macbook Pro - Bridge 14.0.2.191/RAW 16.2. This is still broken.

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T

Tom34621506z86u

Participant

Slight movement in dehaze lever turns image totally dark.

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GoldingD

Legend

This sounds familiar, I think a previous discussion exists.

In the meantime, an initial inquiry/request as follows:

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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nb77830010

Participant

Here is my System Info from LRC:

Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.2.1 [23C71]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.4GHz
SqLite Version: 3.36.0
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 1,364.3 MB (4.1%)
Virtual memory used by Lightroom: 41,442.8 MB
Memory cache size: 16.3MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 338MB / 16383MB (2%)
Camera Raw real memory: 340MB / 32768MB (1%)
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160, 2) 3072x1920

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: Auto

Installed Plugins:
1) DxO PhotoLab
2) DxO PhotoLab Importer
3) Export to Photomatix Pro
4) Flickr
5) jb: Search + Replace
6) jf Metadata Presets
7) Topaz Photo AI

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N

nb77830010

Participant

Issue: I have the same problem--when I apply any level of dehaze to a jpeg or raw image in Develop mode, the images go completely black.

Lightroom Classic Version Number: 13.1
OS Version Number: 14.2.1

Hardware: Macbook Pro 2019

Graphics Processors: AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB

Steps to reproduce: In Lightroom Develop mode, I select any image, and use the Dehaze slider. As soon as I move the slider off the zero point, the image goes black.

I tried disabling the GPU in Lightroom and this temporarily alleviated the problem.

Then I tried enabling the GPU in Lightroom and unselecting "Automatic graphic switching" in Mac OSX system settings. The Dehaze blackout symptoms persisted.

When I restart my Macbook Pro, the problem temporarily goes away. I don't know what steps make the problem reappear later after restarting.

Expected result: When sliding Dehaze slider to the right, the image gradually dehazes.
Actual result: When sliding Dehaze slider to the right, the image goes completely black.

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K

keirah18597280

Participating Frequently

Still having this issue despite an extended phone call with adobe where they said they would look into it and call me back, I did a computer restart and the issue finally cleared itself before our follow up call - gave them some additional information but did not hear back after that. The issue presented again within about 2 days of 1-2hr editing sessions. Only known fix seems to be restarting the computer each time it happens.

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Min E

Known Participant

Capture One or another editing program would also be a solution

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Min E

Known Participant

STILL, no matter what I do, and I've done all the suggestions- gpu, reboot, safeboot, uninstall. Dehaze filter is still making Lr totally useless by turning the images black. <removed> I can't operate like this. I use Capture One for one particular client and now it looks like I'm going to have to move over to it completely. I don't really want to... although Capture One color is much superior, so maybe. Or I just stop using the dehaze altogether, but thats a whoooole lot of files to zero out. I have zero patience for this. Now I'm wondering if the issue my client is having with his DNGs I sent are bc of this <removed>.

I have not contacted Adobe bc I have no faith in them anymore.

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MaxTPhoto

Participant

I'm experiencing the same thing as many commenters above. I've tried toubleshooting everything mentioned (restarting, uninstall/reinstall, reboot again, close LRC, reopen LRC, etc....). I've only ever experienced temporary solve to this issue, but the dehaze slider issue always shows up again.

Anyone found a permanent fix yet?? I literally can't use dehaze on any image, even if I try and export versions of images that it looks like the tool is working correctly, once I export the image, it exports incorrectly. Either without any lighroom edits on it (looks like untouched exported RAW) or is completely black.

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A

Armand333233114afz

Participant

Hey everyone,

Cant belive this is still an issue in late 2023... Ive found that quitting the program completely and then restarting it sometimes helps, other times I needed to restart my whole computer to get the dehaze working again. ADOBE PLEASE FIX!!!

I am using a canon R5 with a late 2019 MacBook Pro running OS Monterey for context.

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