Participant

Question

P: Dehaze slider causes the image to turn black.

Forum|Forum|4 years ago
February 12, 2022
30 replies
19693 views

I'm getting a Black Out when I go to use Dehaze with my new Sony 7 IV camera RAW images. When I try to adjust the slider the image goes Black and can't see anything. If I bring it back to 0 zero it comes back but can Not see once I try to adjust the image. I have cloud based Adobe so I'm up to date with firmware. I use Dehaze often, so need this fixed asap please.

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keirah18597280

Participating Frequently

I have also been having this issue off and on. Randomly it would correct itself but it is now out of control on Mac Sonoma 14.0 with Lightroom Classic 13.0.1 Camera Raw 16.0. I have previously used the GPU turn off fix and it has worked but made my system very slow. I have tried several troubleshooting fixes adobe has suggested including updating graphics drivers, giving lightroom full disk access, and trying custom GPU options. It is now a glitch to the point where even if i fully turn off the GPU but export with images with dehaze they will appear normal in lightroom but export entirely black. I have uninstalled and reinstalled lightroom, and am at a point where if i dont have a fix for this I will be moving to capture one instead of lightroom as I use dehaze often. This is insane.

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keirah18597280

Participating Frequently

This is my full processor info:

Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 14
Version: 14.0.0 [23A344]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,717.1 MB (22.6%)
Virtual memory used by Lightroom: 53,521.7 MB
Memory cache size: 443.9MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 4472MB / 8191MB (54%)
Camera Raw real memory: 4935MB / 16384MB (30%)
Standard Preview Size: 3584 pixels
Displays: 1) 3584x2240

Graphics Processor Info:
Metal: AMD Radeon Pro 5500M
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/keirahand/Documents/2023 Clients/Intangles Portraits/Intangles Catalog/Intangles Catalog-v13.lrcat
Settings Folder: /Users/keirahand/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) ColorChecker Camera Calibration
4) Flickr
5) Monogram Plugin
6) Nikon Tether Plugin
7) Pixieset

Config.lua flags: None

andrew28092423tdkc

Participant

i have a 2019 macbook pro with the radeon processor.
Lightroom new 6.4 version.
After seeing several people talking about the GPU issue
i went into the Lightroom settings and turned off the GPU
processing and this fixed the issue.

andrew28092423tdkc

Participant

I will say though this really slows down my editing time. so i may be swapping back n forth.

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dennydenn10185206

Participant

This is still happening to me with Leica SL2S raw images (13.3.1 (a) ) and its been an issue through all revisions of LRc and MacOS for the better part of a year. None of the solutions in this post work. This is obviously a serious problem. Why hasnt anyone from Adobe chimed in?

bwillvfl

Participant

In LRC as soon as I move the dehaze sliders at all the picture goes totally black. Any ideas?

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Performance) or alter the settings. Any better? 

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

 Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Check to see that your GPU meets system requirements.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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dtbain

Participating Frequently

I've got the same problem with Canon and iPhone pictures despite uninstalling/reinstalling Lr just now and of course ensuring I've got the latest updates. Increasing dehaze event one point produces complete black out.

Please fix or send work-arounds!

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dtbain

Participating Frequently

Update. After the reinstall of Lr, which I thought hadn't worked, I restarted the computer and now the bug seems to be gone: dehaze is functioning correctly. But it wasn't this morning so there is still something for Adobe to address.

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dtbain

Participating Frequently

I spoke to soon. The problem has returned. Same as before. Even the smallest increase in dehaze and the picture goes completely black.

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hamadahiro

Known Participant

Same here. I just noticed the same on many of my older photos from 4-5 years ago when I used Dehaze slider. Even the slightest value turns photos completely black. Their previews look fine and I'd never notice it, until I get into Develop module and when it creates new Smart Preview. If I reset Dehaze slider to 0, everything gets back to normal. This is obviously a bug.

I'm no latest LrC version 12.1, Camera Raw 15.1, MacOS Ventura 13.2.1 (22D68).

John Waller

Community Expert

Lots of bugfixes in verson 12.2 which was released this week.

https://www.lightroomqueen.com/whats-new-in-lightroom-classic-12-2/

No Dehaze fixes though.

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brianeden44

Participant

Lightroom Classic 12.1 Release

Mac OS Monterey 12.6

Not sure how to describe this so attaching a screen recording: when I slide the dehaze slider back and forth it is making the entire image exposure go completely black (no matter which direction I slide the slider). In previous versions, one direction on the dehaze slider usually made things go lighter / less contrast.

DehazeGlitch.zip

Ian Lyons

Community Expert

Previous reports of this issue have been resolved by disabling the GPU. Have you tried this? If no, then please do so and report back to forum.

Obviously, disabling the GPU should not be necessary. Therefore, it would be helpful if you would copy your 'System Info' to the forum. You can access same via the LrC Help > System Info menu item. Use the 'Copy' button on top left of the dialog and paste the text into your next post.

Min E

Known Participant

I've done each and everything suggested here that can be done on a mac. Disabling the gpu makes Lr unusable. It freezes and crashes.

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Trevor27593757yg2b

Participant

I have just noticed this starting today: when editing an image in LIghtroom Classic (as I do daily), if I try to adjust the Dehaze slider, the entire image blacks out on the screen. Any ideas or insight as to what may be causing this? I have updated to Lightroom Classic 12.1 hoping that this would fix the bug but no luck..

TheDigitalDog

Inspiring

Try disabling GPU in preferences, any difference?

I can't clearly see the screen capture; it looks like there is also some metadata conflict in the thumbnail view.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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destin_kiteboarder

Participating Frequently

Lightroom Classic 11.5

Platform and OS: MacOS Big Sur v11.7

Macbook Pro 2019

Graphics Card - AMD Radeon Pro 5500M

VRAM - 4GB
Metal Family: Supported GPUFamily macOS2

Basic Steps to Reproduce the problem:

In LrC, Select a photo then Select the Develop tab, move the slider for Dehaze from 0 to +1.
Observe Screen goes black
Move the Dehaze back to 0 and move it to -1 everything works fine

I've read through the posts and comments regarding the Dehaze and as mentioned on my basic steps in reproducing the problem the screen goes blank. The only workaround i found was turning off the graphics accelaration. This in turn has a performance impact by slowing down processing or viewing of photos. What I don't understand is that my graphics card is compatible based on the Metal family it belongs to. I have also powered off the computer, and also tried restarting several times. Both Adobe LrC and MacOS Big Sur are update to the latest patches. Does anyone have any other solution besides turning off the graphics card?

If I decide to reinstall LrC will I lose all the presets and plugins I have? If so, is there a walk through of how to go about recovering them? Thank you so much.

johnrellis

Legend

In general, LR is very sensitive to bugs in graphics drivers' support for GPUs -- it appears to use the drivers in ways much different than the typical productivity apps, games, and video editors (and Photoshop).

Even though Mac OS 11.7 (Big Sur) was released a few weeks ago, we don't know when the graphics driver may been last updated in Mac OS 11. So you could be tripping over a bug in a driver that's a year old (or older).

I run Mac OS 12.4 on my Macbook Pro (15", 2019) with a Radeon Pro Vega 20 4 GB and haven't experienced any graphics bugs.

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Victoria26033102ywsq

Participant

Had the same issue. I went to preference and turned off Use Graphic procesor and I helped to fix the issue.