P: Information regarding Lightroom 6.x (Pre-LrClassic)

Dear Adobe Support,

I am writing to formally request the restoration of access to my legally purchased perpetual license for Adobe Lightroom 6.

When I purchased Lightroom 6 in 2018, it was clearly advertised and sold as a perpetual license. This means I obtained the right to use the software indefinitely in the version I paid for. I understand and fully accept that perpetual licenses do not entitle me to free upgrades or ongoing support. However, I do retain the legal and contractual right to continue using the version I purchased, as long as my hardware and operating system support it.

Unfortunately, I am now prevented from using Lightroom 6 due to Adobe Creative Cloud and Application Manager actively blocking or disabling the product. This goes far beyond the simple discontinuation of support. The issue is not about receiving updates or assistance – it is about being cut off from a product that I paid for in full and that I have every right to use.

To address possible arguments:

• End of Support: I do not require customer support or new features. I am requesting access to the software version I lawfully purchased.
• Compatibility: I am fully aware that newer operating systems may not be compatible, and I take full responsibility for running Lightroom 6 on my own system. Compatibility is not the issue here.
• Activation Servers: While Adobe may choose to retire old infrastructure, it has the responsibility to provide a working offline activation method (or equivalent) for perpetual licenses. Blocking activation entirely is equivalent to revoking a license that was sold as permanent.
• Transition to Subscription: While Adobe has the right to offer subscription models for new products, it cannot unilaterally invalidate existing perpetual licenses as a means of forcing customers into Creative Cloud. This constitutes a restriction of rights and a breach of consumer trust.

I therefore request that Adobe:

1. Restore my ability to use Lightroom 6 with my valid serial number, either by re-enabling activation or by providing an offline activation solution.
2. Confirm that I may continue to use my perpetual license without interference from Adobe Creative Cloud.

I purchased Lightroom 6 in good faith, with the understanding that “perpetual” means lifetime usage of the licensed version. Restricting or disabling access is not only unfair, but it also undermines confidence in Adobe’s licensing practices.

I kindly ask for a prompt and constructive resolution.

Sincerely

Help. How do I restore my Lightroom app? I had Lightroom before it transitioned to a subscription model, and I would like to renew it now. When I click on the LR icon, this is what I get. I am on a new Mac mini

I lost Lightroom 6 on my desktop when my system crashed and repairs were made. No way now to re install but I have found the Lightroom 6 on my laptop , so can I transfer the files across to the desktop and have it working.

Hotrodder19

During a period of illness and PC crash somehow I lost Lightroom 6 when repairs were done. I have the serial number which I got from the Adobe register. I have communicated with Adobe re this but they simply tell me all sorts of stuff that doesnt help me. The download link is now not available. I am a pensioner and so the newer subscription software is out of the question. Since hearing from Adobe I have found Lightroom 6 still exists on my laptop ( not used for some time), is there a way to get this across to my newly repaired desktop and have it running .. Help please.

Kind Regards Russell Hodder

HI! My Windows PC has developed a fault and so I replaced it today. My first job is to reinstall LR6 but the information here indicates the installer is no longer available.

Is there a workaround for this?

thanks for you help.

Paul M

Hallo ... Ich habe ein alte Lizenz für Lightroom 6.0: Habe nun einen neuen Compi und wollte Lightroom 6.0 neu installieren.Die Download Seite für ältere Produkte teilt mir jetzt mit, dass ich meine  Version nicht mehr downloaden kann.
Der Lizenz-Schlüssel stimmt aber.
Kann doch nicht sein, dass ich (obwohl eine lebenslange Lizenz vorhanden ist) das Produkt nicht mehr neu installieren kann.
Was mache ich denn nun mit meinen ganzen Lightroom Librarys? Habe über 20'000 Fotos in denen...
Danke für eure Antworten...

Hello all

I changed laptops (both), and wanted to reinstall 6.14

I have the installer files, and am aware that I need to use offline activation

Problem is that it seems that the registration server kept a trace of previous installs:

I still have access to the old devices, so I reinstalled LR6.14 on both (I had cleaned their drive), and used offline activation on both. It worked, so that means that these are the two devices that the offline activation server knows about.

I have then uninstalled LR on both old machines, using the Creative Cloud app, and then signed off the Creative Cloud app on both old machines.

But the offline activation still fails with the same message when I input the request code for the new machine.

Can someone please assist, and deactivate old device IDs? I can give the Mac serial numbers of the old devices in this thread if needed

Hi there,

first thanks to all that answer questions here! 

I have installed LR6 on one machine. I guess to install and use it on another machine (going on vacation for 3 weeks) i need to at least sign of on my main machine.

My Problem is to manage this. In my account on activated devices i do not see any device, thus i am not able to remotely sign off one device?

Is there a way to fix this? Is it supposed to be and stay empty? Within Licenses i see the LR6 license.

I just had to update my PC, but now Adobe won't let me reload LR6- it shows as registered on my account, but won't let me download it- say installer no longer available

Any ideas on how to get it back?

I have been using Lr version 6 desktop for several years.  I have decided to subscribe to Lr Classic.  I downloaded the Lr Classic desktop software and have unsucessfully been able to open my Lr version 6 catalog.  Is there anyway to open my old catalog and convert it so that I can continue using this catalog in Lr Classic?  If not, what are my options to get everything I have worked on for years into a new Lr Calssic catalog including presets, edits, previews, etc.