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Question

Photo Enhance not working after recent LR Classic upgrade

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Hello,

Updated application to Lightroom Classic version: 12.3 [ 202304101834-a085245c ] last week.

Before the update, the Enhnace=>Super Resolution feature was running just fine, however now, when attempting to enhance an image, after chosing Super Resolution and clicking on Enhance button, not even a task is initiated to process the request.

Anyone else having the same issue?

Thanks,

Operating system: Mac OS 12
Version: 12.6.2 [21G320]

macOS

Hoodedhood

Inspiring

I'm experiencing the same issue, only I try it with either a PSD or PNG file.

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DdeGannes

Community Expert

@Hoodedhood ,, There is nothing to fix here, the Enhance feature only works with RAW and DNG files that contain unprocessed raw data.

It will not work with the file types you mention and I am not aware if Adobe has any intention in the future.

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Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

Hoodedhood

Inspiring

Thanks! I actually just spend some time with the support for this issue, I believe they thought it should have worked with jpeg files atleast but it didnt. I put some feedback for future improvements, I suggest everyone here that has the same issue and would like to see this improvement in the near future does the same, it might speed up the process of being able to enhance our non dng and raw files! 🙂

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J

Josef35483701uckn

Participant

Hello,

does anyone had luck to fix this problem?

I installed Lightroom Classic for the first time (Version 13.1) just for the super resolution feature. Nothing happens when I try to use it. Not even the preview. It's just a gray window. When I click on enhance, nothing happens either.

I restted the Lightroom settings as mentioned before.

Is there anything else I can do? I am using Windows 10. I even put Lightroom as an exception to my firewall.

Format is jpg. Everything else seems to work just fine in lightroom.

Thanks in advance!

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J

Jakub29503231f1gj

Participant

Hey,
Have you amanged to fix it? I tried to get it to work in both LrC and Lightroom CC and it's just a greyed out window.
Thanks in advance

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DdeGannes

Community Expert

Ok, so to use the Enhance feature you need to have a RAW image file selected, and you can use the Denoise option and a DNG image is created and will be saved next to the original RAW image.
The newly created DNG file is no longer a RAW image.

To do an Enhance / Super Resolution you need to use the original RAW image, you cannot select the Denoise DNG and apply the Super Resolution to that image file.

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Regards, Denis: Laptop Win 11, ver 24H2, LrC 15.4 PS 27.8;

V

Vallarta_SAuthor

Participating Frequently

Hello Denis, and thanks for taking the time to reply.

To your point, I checked and yes, this new LrC version works with RAW files, however the previous version did manage to enhance JPG files. I ran Photo Enhance with the new LR CC, and it works just fine for both JPG and RAW, no issues there.

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R

RSHPhoto

Known Participant

Yes, I can't get super resolution to work either. I click enhance and nothing happens.

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TheDigitalDog

Inspiring

Try resetting your Lightroom preferences:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.

macOS: Press and hold the Shift + Option keys.

Windows: Press and hold the Shift + Alt keys.

While holding down the keys, launch Lightroom Classic.

When asked, select "Yes".

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

V

Vallarta_SAuthor

Participating Frequently

Thanks for taking the time to respond.

I did reset preferences as advised, unfortunately the issue persists for JPGs, works fine with RAW files. The previous version of LrC did manage to enhance JPG files.

I ran Photo Enhance in the new LR CC, and it works just fine for both JPG and RAW, no issues.

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