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vincent solomito
vincent solomito
Inspiring
March 3, 2017
Answered

send lightroom sync to Adobe engineers

  • March 3, 2017
  • 2 replies
  • 647 views

How do I send a LIGHTROOM SYNC DIAGNOSTIC ARCHIVE TO AN ADOBE ENGINEER?

vince

This topic has been closed for replies.
Correct answer Alfred Pennyworth

I have seen an engineer on here sometimes by the name of greule maybe you can message him to see if he is able to help?

Good luck.

2 replies

Alfred Pennyworth
Alfred PennyworthCorrect answer
Participating Frequently
March 6, 2017

I have seen an engineer on here sometimes by the name of greule maybe you can message him to see if he is able to help?

Good luck.

vincent solomito
vincent solomitoAuthor
Inspiring
March 6, 2017

thanks. I have sent him a link to dropbox file.

vince

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
March 3, 2017

Hi vinsolo,

You need to go to Lightroom's preferences and go over to the Lightroom Mobile tab on the top and then press Alt (windows) OR Opt (mac) to enable the Generate Diagnostic Log button. Once you hit that button, lightroom will generate a log file and you can send that file to the Adobe engineer.

Regards,

Sahil

vincent solomito
vincent solomitoAuthor
Inspiring
March 6, 2017

Thanks for your response. Do you have an address of adobe engineer?

I don't know how to send the diagnostic log.

thanks.

vince

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