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R
RP_LR
Inspiring
October 26, 2021
Answered

Slow and or Application Hang in 4K Full Screen Develop Mode

  • October 26, 2021
  • 5 replies
  • 1463 views

Hi guys,

 

I have been struggling with Lightroom Classic since I upgraded my laptop to one with 4K-Monitor. It works okay but not amazingly fast in Develope Mode, but when I try to review and display the files in Full Screen, it just keeps hanging and crashing.

 

I run the subscription version of Lightroom up to date.

 

I have a Dell XPS 9500 (2020) with Intel I7 10. Gen (64-bit), 32GB RAM, Geforce GTX 1650 4GB. I mean, this is a really high-end PC, so the problem must lie somewhere else than in the hardware.

 

Could someone please help me out on this one?

 

Cheers 

Rui

    This topic has been closed for replies.
    Correct answer RP_LR

    I don't really feel it makes a difference. 

    I'm really getting sick of this PC-other programs incompatibility. My brother has a 8-year old Mac and it works smother than mine


    So, after a long search in Google I actually found out what the problem (apparently)!

    It was a colour profile issue with the Dell Monitor in the laptop. I changed the colour profile (ICC profile) from 14D0 to sRGB and it seems not to be hanging anymore.

    Here's the thread to the solution, in case you sometime need to help someone else: https://community.adobe.com/t5/lightroom-classic-discussions/fullscreen-is-black-quot-before-quot-view-doesn-t-render-an-image-and-other-problems-but-only-on-one/td-p/9413269#:~:text=Edit%202%3A%20I%20fixed%20it!%20Turns%20out%20it%20was%20a%20color%20profile%20issue.%20Here%27s%20how%20I%20fixed%20it.%20These%20steps%20are%20for%20Windows%2010.

    5 replies

    Todd Shaner
    Todd Shaner
    Legend
    December 4, 2021

    You're running LrC 10.4. Suggest updating using the Creative Cloud app to the latest 11.0.1 version and see if that helps.

    R
    RP_LRAuthor
    Inspiring
    December 4, 2021

    I have currently already updated to version 11 from lightroom. Using Classic because I am more used to the layout. 

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    December 4, 2021

    That's not it then. The behavior you describe sounds like the graphics card is not getting used. It's also weird your system info doesn't state the GPU is enabled for acceleration. What does it say in preferences for the GPU acceleration? Any difference when you disable it? Are you on the most up-to-date driver for the GPU (typically you need to get it from the manufacturer instead of Microsoft's update mechanism).

    R
    RP_LRAuthor
    Inspiring
    December 4, 2021

    I am using the GPU for image processing (4GB dedicated GPU) and accelaration is enabled. Also the graphics are up to date. 

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    December 4, 2021

    Is there any difference when you turn the acceleration off? Faster/slower?

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    December 4, 2021

    Is your C drive (presumably where you have your catalog and images) a reasonably fast SSD drive?

    R
    RP_LRAuthor
    Inspiring
    December 4, 2021

    It's a one year old top specced pc, so it's definetely ssd and I would suppose fast

    R
    RP_LRAuthor
    Inspiring
    October 28, 2021

    Here is the System Info from Lightroom Classic: 

    Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.19043
    Application architecture: x64
    System architecture: x64
    Logical processor count: 12
    Processor speed: 2,5GHz
    SqLite Version: 3.34.0
    Built-in memory: 32513,6 MB
    Real memory available to Lightroom: 32513,6 MB
    Real memory used by Lightroom: 3582,2 MB (11,0%)
    Virtual memory used by Lightroom: 5304,0 MB
    GDI objects count: 882
    USER objects count: 2275
    Process handles count: 2129
    Memory cache size: 0,0MB
    Internal Camera Raw version: 13.4 [ 872 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 1279MB / 16256MB (7%)
    Camera Raw real memory: 1387MB / 32513MB (4%)
    System DPI setting: 240 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Displays: 1) 3840x2400
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1650 Ti (27.21.14.6259)

     

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\Rui Pereira\Pictures\Lightroom\Lightroom Catalog.4-2-v10.lrcat
    Settings Folder: C:\Users\Rui Pereira\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Facebook
    3) Flickr
    4) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 10de
    Device : 1f95
    Subsystem : 97d1028
    Revision : a1
    Video Memory : 3964
    Adapter #2: Vendor : 8086
    Device : 9bc4
    Subsystem : 97d1028
    Revision : 5
    Video Memory : 80
    Adapter #3: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: Speakers (Realtek(R) Audio)
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x26
    Direct2DEnabled: false

     

    Thanks for the help!

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 28, 2021

    We've reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe or Microsoft?

    Rikk Flohr: Adobe Photography Org
    R
    RP_LRAuthor
    Inspiring
    October 28, 2021

    Hi Rick,

     

    Well I didn't really get a crash report (maybe once or twice the message "the programm is not responding"), but often times it takes 30sec to load the Photo from Delevop into Full-Screen. 

     

    I'd expect it to be faster

    GoldingD
    GoldingD
    Legend
    October 26, 2021

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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