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Some Ai models failed to download. Please try again later

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Since updating to latest version 15.3 I cannot use my presets or update AI edits.

When I try I get a box appear saying I am downloading AI models. This gets to 99% then stops. Then when I try to use presets or update the AI edits I get a red box that says ‘some Ai models failed to download. Please try again later.

This has been going on since yesterday. I have tried uninstalling LR and reverting to previous version but problem persists.

Any ideas?

Anshul_SainiCorrect answer

Community Manager

Hi @stewart_1362 @MHPHOTO @Wayward_Spirit @Joanne_Charnwood,

Thanks for continuing to work through this. I understand how disruptive this has become.

Before we collect additional logs, I’d like to rule out software or network services interfering with the AI model download and validation.

Could you please try one controlled test:

Start Windows in Safe Mode with Networking.
Do not launch any other applications, VPNs, third-party antivirus/security tools, or network-filtering utilities.
Right-click Lightroom Classic > Run as administrator.
Allow the AI models to download and test the affected AI feature.

Please also confirm:

Is this your personal computer, or is it managed by your company/organization?
Are you normally connected through a home network, office/corporate network, or another restricted/managed network?
Have you already tested using a mobile hotspot rather than the same broadband/ISP connection?

If the model still fails to validate in Safe Mode with Networking, please let us know. That will help us rule out several system-level variables before we take the logs and findings back to the team.

If it doesn't please reproduce the AI model download failure once, then before restarting Lightroom Classic, collect the contents of:

Windows: C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\Logs\

Please ZIP the Logs folder, upload it to Google Drive, Dropbox, WeTransfer, or a similar service, then click my profile name > Send Message and send me the download link privately.

Thanks again for your patience, and we’ll continue investigating this with you.

Best,
Anshul Saini

merrillier78181659

Known Participant

Same problem as everyone else on here.

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easygoing_partnera989

Participating Frequently

Hello Anshul,

I have uploaded the Camera Raw Logs ZIP file, but I cannot send you a private message because the forum does not allow me to do so.

My issue is still unresolved. Lightroom Classic 15.6 remains stuck at 0% when downloading AI models, and built-in presets still do not apply.

I have already tested another Lightroom Classic 15.x version, Safe Mode with Networking, running as administrator, resetting preferences, signing out and back into Creative Cloud, testing another network, and checking the ModelZoo folder permissions.

Could you please tell me how I can share the log files with you privately, or advise me on the next diagnostic step?

Thank you.

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easygoing_partnera989

Participating Frequently

Hello Anshul,

I tried to contact you using the private message option, but it leads to a “Page Not Found” error.

I have uploaded the Camera Raw Logs ZIP file to my forum post, but the issue remains unresolved. Lightroom Classic 15.6 is still stuck at 0% when downloading AI models, and built-in presets do not apply.

Could you please provide an alternative way to share the logs privately?

Thank you for your help.

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81Inca

Participating Frequently

I have the “some AI models failed to download” since 15.6 arrived. It even affects presets - EG Sky Presets - that don’t work and give the same error message. I tried to uninstall LRC so I could use an earlier version but it won’t let me uninstall LRC as it gives “error code 131” when I try to uninstall. This is despite no programs running, and LRC being closed. Safe mode, running as administrator, doesn’t work either. This is a VERY expensive subscription and I expect it to work 100% for 100% of the time; or at least an extension to cover all these days when it isn’t working and I’m spending time on trying to get the software to work. I suggest you roll us back to the previous working version until this is fixed properly.

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easygoing_partnera989

Participating Frequently

Hello Adobe team,

I'm experiencing the same AI model download issue in Lightroom Classic 15.6 on Windows 11. The download remains at 0%, and AI features such as presets, Remove Reflections, and Detect Objects do not work.

I have already tried a different network, checked my hosts file, reset Lightroom preferences, run Lightroom as administrator, renamed the ModelZoo folder, and signed out of and back into Creative Cloud. The issue persists.

I have collected the Camera Raw log files and can provide them in a ZIP file for investigation.

Could you please let me know how to send the logs privately?

Thank you.

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easygoing_partnera989

Participating Frequently

Hello Adobe team,

I'm experiencing the same AI model download issue in Lightroom Classic 15.6 on Windows 11. The download remains at 0%, and AI features such as presets, Remove Reflections, and Detect Objects do not work.

I have already tried a different network, checked my hosts file, reset Lightroom preferences, run Lightroom as administrator, renamed the ModelZoo folder, and signed out of and back into Creative Cloud. The issue persists.

I have collected the Camera Raw log files and can provide them in a ZIP file for investigation.

Could you please let me know how to send the logs privately?

Thank you.

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8

81Inca

Participating Frequently

I’m having the same problem after the recent release to 15.6

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Joanne_Charnwood

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