Some Ai models failed to download. Please try again later

Hi @stewart_1362 @MHPHOTO @Wayward_Spirit ​@Joanne_Charnwood,

Thanks for continuing to work through this. I understand how disruptive this has become.

Before we collect additional logs, I’d like to rule out software or network services interfering with the AI model download and validation.

Could you please try one controlled test:

1. Start Windows in Safe Mode with Networking.

2. Do not launch any other applications, VPNs, third-party antivirus/security tools, or network-filtering utilities.

3. Right-click Lightroom Classic > Run as administrator.

4. Allow the AI models to download and test the affected AI feature.

Please also confirm:

• Is this your personal computer, or is it managed by your company/organization?

• Are you normally connected through a home network, office/corporate network, or another restricted/managed network?

• Have you already tested using a mobile hotspot rather than the same broadband/ISP connection?

If the model still fails to validate in Safe Mode with Networking, please let us know. That will help us rule out several system-level variables before we take the logs and findings back to the team.

If it doesn't please reproduce the AI model download failure once, then before restarting Lightroom Classic, collect the contents of:

Windows: C:\Users\<username>\AppData\Roaming\Adobe\CameraRaw\Logs\

Please ZIP the Logs folder, upload it to Google Drive, Dropbox, WeTransfer, or a similar service, then click my profile name > Send Message and send me the download link privately.

Thanks again for your patience, and we’ll continue investigating this with you.

Best,
Anshul Saini