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Ramigo
Ramigo
Participating Frequently
September 28, 2020
Question

Sync pending problem

  • September 28, 2020
  • 7 replies
  • 1849 views

Hi everyone,
since I upgrade my iPhone SE 1st gen to iOS 13.7 my lightroom classic 9.4 has sync problems:
the cloud seems to work well, I can import automatically images taken from phone to my local library and upload galleries from my mac but sync process is always pending (the wheel spins for hours despite having synchronized only one photo).

This happens only with photos (both jpg and dng) taken after upgrading iOS to 13.7 (sept 2020),
no problem with the images taken previously and with all those made with other cameras.

 

After looking for similar problems I have already tried:

- Rebuild sync data in the preferences panel

- Log out/in my Lightroom Classic account

- Uninstall/install mobile app from my iPhone

- Erase all image from cloud

- Duplicate and rename my library

- Erase *sync.lrdata file in LR cathalog

but nothing worked for me.. 😞

any idea or suggestion?
Thanks

This topic has been closed for replies.

7 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
October 1, 2020

Ok, Try going to Lightroom > Preferences and there is an option to view sync issues. See the screen capture.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
October 1, 2020

I have taken a clip from another thread with a couple tips. See if helps.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
October 1, 2020

Maybe posting the issue in the Lightroom Mobile forum which is focused on Mobile devices this forum is focused on Lightroom Classic the Computer app. Hopefully others in this forum can come up with other suggestions.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    October 1, 2020

    Also from the Collection is there section that shows collections from mobile devices. See the screen capture.

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    Ramigo
    RamigoAuthor
    Participating Frequently
    October 1, 2020

    thanks again for your answer but I think you are underestimating my knowledge of lightroom, the problem is not the identification of the photo and its deletion, that would be too simple and does not solve the problem ..

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    October 1, 2020

    Ok, I understand what you are saying. Your phone is syncing the images you take with it and you say you can view the images on your computer. The problem is on your computer where there is an image in one of the collections you have created and selected to sync that is not syncing. You need to identify the image and remove it from the collection. Post screen captures of the left panel of the Library Module so we can view the following sections, Catalogs, Folders, Collections.

    Towards the top left panel in the Library Module there is the area under Catalogs ”All Synced Photographs” this represents all images that have been synced from all your connected devices Phone and Computer it should match to the number shown on your Phone. See my screen capture.

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    September 30, 2020

    Quote ” I can import automatically images taken from phone to my local library and upload galleries from my mac”

    Could you explain exactly.what you mean by this?

    Do you mean the images are synced from your Adobe Cloud Storage and then synced to your Mac?

    Do you sync Collections from LrC to the Cloud storage?

    Do you also have Lr Desktop (cloud-based) app installed on your Mac?

     

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    Ramigo
    RamigoAuthor
    Participating Frequently
    September 30, 2020

    i mean sync apparently works, photos taken via LR mobile's camera are successfully transferred to my local library (LR Classic 9.4) and to the cloud.
    uploading galleries is ok too, but the synchronization process is always pending...

     

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    September 30, 2020

    So it appears that you have one image file that is stuck, it may be an unsupported format e.g. Video or tiff not saved for max compatibility. Check your synced collections and your phone.

    You only answered two of the four questions I asked in my previous post.

    Please share all relevant info.

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    Just Shoot Me
    Just Shoot Me
    Legend
    September 29, 2020

    See if what I popsted to another conversation helps you.

     

    https://community.adobe.com/t5/lightroom-classic/lightroom-classic-sync-stuck/m-p/11469581?page=1#M205560

     

    Ramigo
    RamigoAuthor
    Participating Frequently
    September 30, 2020

    thanks for the tip but as i wrote it was the first thing i did and unfortunately it didn't work.

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