Unable to connect to Adobe's servers

Forum|Forum|6 months ago
September 30, 2025
3 replies
248 views

I really enjoy working with the Lightroom Classic map module. With the update to version 14.5.1, I get the message

‘Unable to connect to Adobe servers. The map module is not working.’

And when I create a collection and try to connect it to the Lightroom ecosystem, I also get the message ‘Attempting to connect to servers’ and the connection is not established. In short, the Lightroom ecosystem is disrupted.

I have spent several hours on the phone with customer service and followed all of their suggestions. However, Adobe customer service was also unable to resolve the issue.

I discussed the problem also with my computer expert. It’s a bug in the software and not a bug on my computer.

Windows

A

Aleke

Community Manager

Hi @Joachim Reichert!

Just checking in to see if you're still running into that issue. Let me know when you get a chance!
Thanks so much,
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

johnrellis

Legend

There is an outstanding bug where the Map module shows that error message (and other messages) for some users mostly in Europe:

https://community.adobe.com/t5/lightroom-classic-bugs/p-europe-map-module-not-showing-a-map/idi-p/15193655

But since you're also getting an error trying to sync collections with LR Cloud, that indicates the problem is likely something else.

Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.

A

Aleke

Community Manager

Hi @Joachim Reichert, sorry to hear you're running into issues with Lightroom Classic.
To start, could you check that you're on a stable internet connection? If everything looks good there but the issue continues, I’d recommend trying a reset of your Lightroom Classic preferencesm this can help if something behind the scenes got a bit off.
Here’s how to do that:
https://adobe.ly/46vrSob
Let me know how it goes!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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