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Inspiring
April 1, 2024
Question

Will never be able to access my Lightoom catalog data again without subscription!

  • April 1, 2024
  • 1 reply
  • 197 views

For a number of years, I have used Lightroom 6 without issue.  Yesterday, I had to reinstall Windows because of an unrecoverable crash.

When I tried to install LR6, it warned me that my 2 activations are taken up and that I would have to deactivate on one of my other computers.

I only have 1 computer!  (I remember I also had an uncoverable crash a few years ago on the same PC.)

So, I spoke with Adobe support, and they said that it is impossible to recover this situation as they no longer have access to the licencing server in question, and told me that I would have to take out a subscription to access my data.

I was (and still am) disgusted by this.  Years of data not accessible to me through no fault of my own.

Is there anything that can be done?

(I appreciate that support stopped some time ago, but that should not stop me accessing my data.)

This topic has been closed for replies.

1 reply

dj_paige
Legend
April 1, 2024

7 day Free trial of Lightroom Classic allows you to open your Lr 6 catalog and export your work. Don't forget to cancel the free trial before 7 days have finished.

 

Also, see this message for the method (if still working) to reset activations

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-serial-number-maximum-allowed-computers/m-p/12958013#M275207

imackenAuthor
Inspiring
April 1, 2024

Thanks I have sent the private message suggested.

Are you saying that the DAM contents - keywords, metadata, etc. - are exportable?  To be imported into another application?

dj_paige
Legend
April 1, 2024

Many but not all DAM contents are exportable. Keywords, captions, titles, GPS and other metadata can be exported. Other things like flags and collection membership and a few other items are not exportable.