Participating Frequently

Question

Access token is expired

Forum|Forum|8 years ago
December 26, 2017
21 replies
7135 views

After installing Lightroom CC 1.0 every once in a while I would get an error 67 and would require me to sign out and sign in again. This would happen every few days or so. Now, since upgrading to LR CC 1.1 the error 67 has gone away but is now replaced with the following error "Your access token is expired" Please sign out and sign in again. Signing out and signing in again does not work. It's only after I reboot that it will fix the issue, albeit temporarily.

Is anyone else having this issue? It's a bit frustrating. Any thoughts? Is there any sort of log that is captured so I can see why it's erroring out?

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R

ruurdv62917453

Participant

Same here, Just got a brand new laptop and also have to keep signing into Creative Cloud.

J

jamietrealty

Participant

I had this happen with the Creative Cloud app and fixed it with a full removal reinstall found here.

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

Did all of the above recommendations for lightroom CC and still see the forced logout intermittently.

D

Digitaldig2

Participant

I am having the same problem and I do not see Adobe responding in a way that make sense. Also I have to keep signing into Creative Cloud. Is it time to move on from Adobe??

mikef8772975

Participating Frequently

After the steps taken above I completely shutdown the XPS and restarted. Lightroom CC will now start without any error messages. However I tried to import my first image from my NAS server but it gave me "Lightroom has stopped working and will close" message and it did. Tried it again; same result.

I will wait for you guys come up with a comprehensive fix for this application, as in my mind Lightroom CC for a PC has more bugs than a Louisiana swamp and not worth my time. Classic still works thank goodness.

justinh36992236

Participant

I had the same problem getting the "your access token is expired"

I uninstalled all creative cloud products and creative cloud itself. Then went to the adobe website to download the Lightroom CC installer and installed Lightroom CC. After it was done installing I installed Creative Cloud and have not had the problem since.

mikef8772975

Participating Frequently

This is directed to the Adobe Staff: When will this be fixed? Based on all the hype on the internet how wonderful Lightroom CC is I invested a whole lot of money I shouldn't have on a 12.9 iPad Pro, pencil and keyboard which I cannot use as intended as an adjunct to my Windows 10 laptop. Reinstalling Windows 10 and all the Adobe apps and the hours of work that would require is NOT an option for me.

I am super disappointed to put it mildly.

GautamBahl

Inspiring

Hi Mike,

Please navigate to the location C:\Program Files (x86)\Common Files\Adobe and rename the files SLCache to SLCache.oldand Adobe PCD to AdobePCD.old and OOBE to OOBE.old and caps to caps.old

Navigate to C:\ProgramData\Adobe and rename SL Store to SLStore.old

Navigate to C:\Users\username\AppData\Local and rename OOBE to OOBE.old

Navigate to C:\ProgramFiles\Adobe\lightroom CC and right click on Lightroom.exe and choose run as admin.

Check if you are still getting the error.

Regards,

Gautam

J

jamietrealty

Participant

Same issue here, Photoshop seems fine, just Lightroom. Really frustrating.

Akash Sharma

Legend

Hi All,

Sorry that you're getting the error message "your access token is expired" after the latest Lightroom CC 1.2 update.

This issue has been reported to our Engineering team and they are working on it.

Thanks,

Akash

R

Riggy75

Participating Frequently

Joining the chorus of those with the same issue. Lightroom CC "access token is expired" It's really frustrating.

M

marks2505093

Participant

I was having the same issue. After 6 hours on the phone with adobe and thru remote login, no one was able to fix this problem. The only solution for me was to reinstall Windows 10...

S

sandraw3948617

Participant

I am having the same issue and couldn't be more frustrated. Have rebooted my computer about 5 times, even reset that clock as I got one different error message about my clock being wrong (WHAT?). I JUST downloaded Lightroom tonight, so it shouldn't be an update (version) issue.
PLEASE HELP

S

Scott_Vinnicombe_Photo

Participant

Same problem here.

I think what caused my issue is a network interruption.
As sson as I reconnected I got this error however I am now stuck in a loop of
gettting the mesage "Access token Expired" -Sign out - sign back in same error message

Have restarted many times with no sucess... it seems I am locked out of LR CC
Signing out of Creative cloud makes no difference either.

Help!!