Participant

Question

Activated subscription on iPad but still dont have premium

Forum|Forum|6 years ago
April 12, 2020
11 replies
1178 views

Hello! This morning i tried to reactivate my monthly subsbription to lightroom for iPadOS. It froze right after payment (was loading forever) and now it works as the non paid version, so basically i can only view photos... when it pops up with "for this feature you have to pay" if you try to sobscribe again it gives you an error. If you try to restore subscriptions via settings it loads forever.... what can I do?

This topic has been closed for replies.

G

g13.11

Participant

Bonjour

J'ai actuellement un problème avec l'application je n'arrive pas a accéder au niveau premium 2 jours après l'achat le service premium ne fonctionne toujours pas. Réglez donc ce problème !

Cordialement

selondon

Community Expert

I'm guessing you are using Lightroom Mobile?

A

Ashish5

Participant

I have paid 170 for one month lightroom upgrading premium. But it doesn't work .please clear the issue

C

Charlie.D

Adobe Employee

Hello

We are investigating reports of purchasing Lightroom Premium on Android, and believe we've identified the cause. Are you able to purchase if you try now?

Thank you

C

Cassieericks

Participant

Hello,

My subscription for LR mobile is current, but I cannot use its features. When I try to unsubscribe and then resubscribe by restoring purchases, it tells me the subscription has already been purchased from the App Store with a different adobe ID.

C

Charlie.D

Adobe Employee

Hi Cassieericks

You should contact Adobe Support directly as they have the correct tools to help you. Contact info can be found at: https://helpx.adobe.com/contact.html

I'll send you a short direct message soon with more info.

J

Jaeger798Author

Participant

ATTENTION EVERYONE, i seem to have found the solution (or it's just a coincidence).
i don't have automatic updated activated for my iPad, so i did not know there was one available. Right after updating to 13.4.1 Lightroom began functioning normally; give it a shot, it worked for me

T

taro55

Participant

The malfunction was fixed after the update, thanks.

L

Lee_03

Participant

Hi there,

I am having the exact same issue as described here after renewing my premium subscription yesterday. I have also tried to go through the process to sort out the issue (restoring purchases, logging in and out, deleting app etc.) but nothing is working. When restoring purchases I get stuck on the same spinning wheel page, and nothing happens. Please could you assist?

Thanks

C

Charlie.D

Adobe Employee

Hi Lee

As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.

R

Rachel_Sol

Participant

Paid for lightroom mobile premium, but saying it has expired. Checked bank account. This months Payment has already been taken. Won't let me renew in app. Help please?

C

Charlie.D

Adobe Employee

We are truly sorry for the difficulty you've experienced, and believe we have now resolved the issue. Please let us know if you are still not able to access Lightroom Premium service.

T

taro55

Participant

I have the same problem. I purchased the premium edition a week ago, but my subscription remains invalid. Restore purchase function doesn't work.

C

Charlie.D

Adobe Employee

Hi @taro55, navari_n, and jaeger798,

As you may have seen just now in my previous reply to this thread, we think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.

C

Charlie.D

Adobe Employee

We apologize sincerely for the trouble and we are investigating. We will follow up once this this resolved. Thank you

K

krusername

Participant

Hi Charlie! Please help!! I am having the exact same problem. Subscription is active on desktop, but doesn't work on iPad. Please please look into this for me!!

C

Charlie.D

Adobe Employee

Hi again 'krusername'

I just replied to your first post (another thread). We think we've found and fixed the issue here. We sincerely apologize for the interruption of service. Please let us know if you are still not able to access Lightroom Premium service.

Thank you,

Charlie