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Participant
April 12, 2020
Question

Activated subscription on iPad but still dont have premium

  • April 12, 2020
  • 11 replies
  • 1178 views

Hello! This morning i tried to reactivate my monthly subsbription to lightroom for iPadOS. It froze right after payment (was loading forever) and now it works as the non paid version, so basically i can only view photos... when it pops up with "for this feature you have to pay" if you try to sobscribe again it gives you an error. If you try to restore subscriptions via settings it loads forever.... what can I do?

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11 replies

Akash Sharma
Legend
April 13, 2020

Hi there,

 

Sorry that you cannot use premium feature in Lightroom on your iPad. 

 

Could you please restore the purchase as mentioned in this article https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if that helps?

 

Thanks,

Akash

Participating Frequently
April 13, 2020

Hi, i have the same issue. When I click restore purchases, the circle starts circling like forever but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help