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adnilemelinda
Participant
Mar 8, 2023 11:08 PM UTC
Answered

All my photos disappeared from Lightroom mobile after switching to the Adobe Lightroom premium plan

Hi! I would like to get your help as soon as possible!

I just upgraded to the Adobe Lightroom premium plan. I already had photos added and edited in the free Lightroom Mobile app (IOS). However after upgrading, all my photos disappeared. Where did they go? Did they get deleted? Can I retrieve them? 

 

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    Charlie.DCorrect answer
    Adobe Employee
    Mar 9, 2023 3:25 AM UTC

    Hello @adnilemelinda 

    You seem to have two accounts, each with a separate subscription.  I will send you a direct message to share account details more privately.

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    4 replies

    Eszter38272473cry6
    Participant
    Jun 26, 2024 1:36 PM UTC

    Hi! This happened to me as well. I wanted to sync between my Android phone and iPad, subscribed on both devices and as a result everything got wiped from the Android phone. Can you please help? 

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    Mark Helbert316966113jp0
    Participant
    Aug 16, 2023 5:00 AM UTC

    I am having similar issue. I previously have an android phone with LR mobile free version and have tons of photos under Edited photo. Now i got an iPhone and installed LR mobile and went premium in hopes of getting my photos synced from Android LR mobile over to IOS, instead of syncing to have the photos transferred over, exact opposite happened, everything got wiped! Badly needed help on this because i have to trade in the old device soon. Any help is appreciated.

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      architect22
      architect22
      Participant
      Mar 11, 2023 5:37 AM UTC

      Hey, did you get this solved?

      I'm having a similar yet different issue. 

      See here.
      https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-mobile-library-all-photos-and-presets-gone-upon-sign-in/m-p/13642517#M76506

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      Adobe Employee
      Charlie.DCorrect answer
      Adobe Employee
      Mar 9, 2023 3:25 AM UTC

      Hello @adnilemelinda 

      You seem to have two accounts, each with a separate subscription.  I will send you a direct message to share account details more privately.

      Translate
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