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Caitlin0D45
Participant
September 9, 2020
Question

All photos have disappeared

  • September 9, 2020
  • 1 reply
  • 231 views

Yesterday I tried viewing my photos in Lightroom as I was going to share an older one that I hadn't saved to my phone. When I signed into the mobile app no photos were displayed so I tried signing into my work account to see if this was an issue across multiple accounts, it wasn't. 

 

I have reset my phone, checked the web version and my photos aren't showing up anywhere, including the presets I had saved/downloaded to the app. I have also tried uninstalling the app and re-installing it but my photos are nowhere to be seen. It is like I have a brand new account. 

 

Any help troubleshooting would be greatly appreciated! I had photos from an old camera/phone in there that were not saved anywhere else. 

 

I have a google pixel phone that I use the app on. 

This topic has been closed for replies.

1 reply

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
September 9, 2020

Please take a look at this thread: the news may not be good if you had not synced your photos to the cloud:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-deleted-everything/td-p/11377345?page=1

 

 

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Caitlin5DD6
Participant
September 10, 2020

Thank you for sharing. From what I can see they said only iPhone and iPad users would be affected. But I guess this now stems to Android users. I had the free app so don't think the cloud was available? Even though I have read that Lightroom automatically backs up all photos to the cloud. 

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