Participant

Answered

Can not log into lightroom mobile on desktop or iPad!?

Forum|Forum|11 years ago
April 18, 2014
36 replies
48812 views

i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

This topic has been closed for replies.

Correct answer Ignacio B.

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

Show previous replies

philipn95815980

Inspiring

I'm having this problem too. CC is logged in. But after seeing "get started with Adobe Lightroom" (I thought I already had) I clicked and saw a dialogue ("Lightroom mobile") to sign in (again, thought I already was) and it kept appearing and disappearing. Managed to enter my login credentials very quickly whilst it was there with the message "Connecting...", but after that the window just appears for a fraction of a second then disappears again, and repeats that ad nauseam.

Looks extremely bug-like to me.

What to do ?

H

haarithgv55998987

Participant

Hi Philip,

Please update the Lightroom version to the latest one, so that this will work.

Sync will not work for users who are on version <=CC 2015.4

Thanks,

Arjun

philipn95815980

Inspiring

I'm already using Lightroom CC 2015 10.1 (build 1117303) - which is the latest version.

A

amandac67116415

Participant

I am having the exact same issues as stated above. I can't log into my Lightroom mobile from my desktop but I am logged in on my phone. This has been an issue for over a month. Can one of the staff members please help me?

arjunhaarith

Adobe Employee

Hi Amanda,

What is the version of Lightroom Desktop you are using ?

If the version is less than 6.5, then please update to the latest version for sync to work.

Thanks,

Arjun

shengh97623104

Participant

Hi Arjunhaarith,

I need help as well

problem: Click "Sign In" from "Getting started with Lightroom mobile" and nothing happens...
In preference>Lightroom mobile: Not signed in.

I've done the Delete "oz-user" step. No such a file...
uninstall and install from DeskTop CC App. No more update notification.
Firewall turned off.

System info:

Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [5]

Still can't seem to sign in.....
Help... you are my only hope...

O

OsmoVKiitto

Participant

Seems like this problem occurred after latest Lightroom Update!

I hope there is fix coming!

Lightroom version: CC 2015.10 [ 1111918 ]

License: Creative Cloud

Operating system: Mac OS 10

Creative Cloud is on and logged in.

In Lightroom Help menu there is option: Sign Out (xxxxxxxx)

In Lightroom Preferences/Lightroom Mobile: Adobe Id: Not Signed In

Iphone, Ipad, Web site logging is working.

Please help!

arjunhaarith

Adobe Employee

1) What happens when you quit and restart Lightroom ?

2) Can you try to sign in again from the identity plate (Get started from Lightroom mobile) ?

Thanks,

Arjun

M

MRieb

Participant

I am having the same problem and have followed all the recommended steps in this list which have not helped
Was on an earlier version of LR 6 CC but it said I had to upgrade to use mobile sync. Trouble was it wouldn't update so I download 15.10 manually and installed it but no matter how I launch and login LR does not allow or show me being logged into LR Mobile to sync

Please help!!

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.10 [5]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.8 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom: 16,384.0 MB

Real memory used by Lightroom: 448.7 MB (2.7%)

Virtual memory used by Lightroom: 1,159.3 MB

Memory cache size: 242.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Displays: 1) 2560x1440, 2) 2880x1800

Graphics Processor Info:

AMD Radeon R9 M370X OpenGL Engine

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 4.1 ATI-1.32.25

Renderer: AMD Radeon R9 M370X OpenGL Engine

LanguageVersion: 4.10

Application folder: /Applications/Adobe Lightroom

Library Path: /Users/~/Pictures/Pics/2017/NY/Webster/House/House4Sale/House4Sale-2.lrcat

Settings Folder: /Users/~/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) Aperture/iPhoto Importer Plug-in

2) Behance

3) Canon Tether Plugin

4) ColorChecker Passport

5) Facebook

6) Flickr

7) HDR Efex Pro 2

8) Leica Tether Plugin

9) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: US-144 (Core Audio)

AudioDeviceNumberOfChannels: 4

AudioDeviceSampleRate: 44100

Build: Uninitialized

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: AMD Radeon R9 M370X OpenGL Engine

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 2.1 ATI-1.32.25

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

arjunhaarith

Adobe Employee

Just for information to all the users :

1) Sync will not work for Lightroom versions < 6.5 (Meaning versions 6.4 and less)

2) Because of this login will not work from the identity plate ('Get started through Lightroom mobile')

So if any of you are facing this issue, please update to the latest version.

Thanks,

Arjun

KP-FOTO

Participant

Solution:

dear all i had this problem and was helped remote by Adobe support.

The solution was:

1. Uninstall Adobe Lightroom AND delete all settings (it only deletes your workbench set-up, not folders and files etc.).

2. Indtall the newest Adobe LR Update patch directly from Adobe.com (not through CC).

Afterwards it worked perfectly with mobile sync.

Hope the solution helps you as it helped me.

B

bente helenesdap69532009

Participant

How do I best uninstall Adobe Lightroom AND delete all settings?

B

bente helenesdap69532009

Participant

I have the same issue with my Imac.

When I click on the "Connect" for LR Mobile, nothing happens i Lightroom.

When I try to update Lightroom via CC I am notified that I cannot update (U44M1P7). What do I do? Have had continuous problems with this since I bought the subscription.

And when I try to ask for help it says I don`t have access to publish here. Do you need to be an IT engineer to use Adobe lightroom?

Degravitate

Participant

I've reinstalled Lightroom, restarted my Macbook Pro, checked to see my Creative Cloud App is updated and just about tried everything but my problem still persists.

Lightroom won't allow me to sign into my account for Lightroom Mobile Sync. After putting in my information and trying to sign in, the whole login just blanks out and seems to loop forever.

Please help!

arjunhaarith

Adobe Employee

Hi ,

1) What version of Lightroom CC are your running ?

2) Is it that you are able to see your account under the help menu, but not in the identity plate ?

3) Just for your information, if you are using Lightroom version <=6.4, then please update to the latest version, as sync is disabled on Lightroom versions <=6.4.

Thanks,

Arjun

Degravitate

Participant

Thanks for responding, I see this under System Info:

Lightroom version: CC 2015.9 [ 1106920 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.12 [3]

And I don't see the identity plate. I've reinstalled Lightroom twice now and I think I have the latest version but I can't be too sure. Lightroom Mobile still won't sync. it still says Get Started with Lightroom Mobile and has the endless loop when trying to log in.

R

rolandplanitz

Participant

Hi,

I have a similar Problem.

Lightroom shows me that I'm logged in with my Adobe ID (macOS, on the help panel in the menu bar).

But when I open the dropdown menu of my Identity Plate It shows:

Sync with Lightroom Mobile Sign In

When I click Sign In I can log in using my AdobeID, then the window dissappears and nothing has changed.

I tried logging out of my Adobe ID and logging back in. I updated to the last version.

The Creative Cloud App seems to be up to date as well. But still, I can't log into Lightroom Mobile Sync.

I'm looking forward to resolve this issuer soon.

Best regards,

Roland

I

igor1488

Participant

Dear friends,

I reinstalled my Adobe Lightroom yesterday. And now I have exactly the same problem.

Tried to reboot, reinstall CreativeCloud and Lightroom 3 or 4 times, tried to use all the steps (fix host files and etc).

What should I do now?

My Adobe ID is the same like here on the forum.

Thanks.

Sincerely yours,

Igor

T

tomasd70008396

Participating Frequently

Hello, i am having exactly same issue. Cant sign in to my Lightroom mobile through the desktop app. Using mac. Everything was working fine until few days back. Now nothing is working for me. Tried to reinstall few times, sing on and off. Still the same. When i click to sing in and enter my login details the window just disappears and nothing happens. This is very annoying as i need to use lightroom sync between my desktop and iPhone on daily basis. Please help.

Regards

Tom

greule

Community Manager

Could you try to re-sign-in via the Creative cloud app preferences. Quit Lr Desktop, re-sign-in via the CC app and restart Lr Desktop.

Let me know if that helps.

-

Guido

T

tomasd70008396

Participating Frequently

Hello Guido,

thanks for your reply.

I have already tried that like 6 times. Both yesterday and today. I have unistall all my adobe suite apps and tools, everything, and reinstall it. That didn't solve the issue. Still the same, click oin the "Get started with Lightroom mobile" and when i fill in my acc. details, the window dissapears and im am not signed in. If i click again to sign in, window pops up saying connecting and dissapears in a second. Still not signed in. If i restart Lightroom the process repeats. This is very frustrating issues as i was using lightroom - instagram workflow every day. Please HELP

GwennieCon

Participant

I cannot log into lightroom, draw or photoshop on any device. I have the photographers license.My adobe user is the user I'm logged in here with.

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