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S
Stickmann
Participant
April 18, 2014
Answered

Can not log into lightroom mobile on desktop or iPad!?

  • April 18, 2014
  • 36 replies
  • 48813 views

i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

This topic has been closed for replies.
Correct answer Ignacio B.

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

36 replies

Show previous replies
G
greensworlddk
Participant
September 12, 2015

I am signed in to my phone, my macbook - but trying to signing to my iMac the login windows does not even open

So I am not even allowed an option to sign in anywhere - brand new installed 2015 CC and no photos imported yet.


I just want to use this LR with my synced images - but since I can't get to to the signing window its not working really well

greule
Community Manager
greuleCommunity Manager
Community Manager
September 14, 2015

Could you try to re-sign-in via the Creative Cloud app. Quit Lr Desktop, re-sign-in via the CC- app-preferences and restart Lr Desktop afterwards. - Guido

E
Elwin_M
Participant
September 22, 2015

it worked, thanks

E
Elwin_M
Participant
August 16, 2015

I also have a login problem with my login, its stays on the status 'aanmelden' but is does nothing even when i closed lighroom cc en rerstarted it, can you help me?

And by account is says im not logged in, even when y registered.

greule
Community Manager
greuleCommunity Manager
Community Manager
August 17, 2015

Could you try to quit Lr Desktop, re-sign-in via the Creative Cloud app and restart Lr afterwards. let me know if that helps. -Guido

    E
    Elwin_M
    Participant
    August 17, 2015

    it worked, thanks.

    I
    Community Manager
    Ignacio B.Community ManagerCorrect answer
    Community Manager
    June 16, 2015

    Hi Daniel,

    did you try the steps out in the link above (Creative Cloud sign-in errors)?

    Thanks,

    Ignacio

    D
    danielyates
    Participant
    June 16, 2015

    That seems to have resolved the issue, many thanks

      ZATUS
      ZATUS
      Participant
      May 21, 2015

      i have the same issue, my account is work on lightroom 5, iPad, iPhone, but i can't sign in at lightroom cc, how can i solve it?

      I
      Community Manager
      Ignacio B.Community Manager
      Community Manager
      May 22, 2015

      Hi, did you get an email with an verification link?

      If so, please verify that account by clicking on the link.

      thanks,

      Ignacio

      thomasm24569874
      thomasm24569874
      Participant
      May 17, 2015

      I have the same problem I cannot sign in at the "get started with lr mobile" dialogue in the upper left corner of lightroom.

      it won't give me any screen or window.

      i've got a cc subscription and lr is logged in under my adobe id.

      thanks

      I
      Community Manager
      Ignacio B.Community Manager
      Community Manager
      May 18, 2015

      Hi,

      this might sound like a silly question, but did you verify the account by clicking on the link in the verification mail?

      thanks,

      Ignacio

      jonass46801027
      jonass46801027
      Participant
      May 18, 2015

      hi!

      i actually got two mails, one upon creation and one while entering this forum.

      i reclicked the activation link and now it looks like i'm logged in.

      thanks!

      jonass46801027
      jonass46801027
      Participant
      May 16, 2015

      hi, i just got here because i have the problem

      that i cannot sign in at the "get started with lr mobile" dialogue in the upper left corner of lightroom.

      it just wouldn't give me any screen or window.

      i've got a cc subscription and lr is obviously logged in under my adobe id in general.

      thanks for looking into this.

      J

      Celsoaz
      Celsoaz
      Participant
      January 23, 2015

      I can't sign in to... it says that is a connection problem

      greule
      Community Manager
      greuleCommunity Manager
      Community Manager
      January 26, 2015

      Hi Celsoaz. Are you on a Win-System?

      If so we have seen some instances on Windows where a user’s settings do not have TLS support enabled and in this case the user will be unable to connect to certain servers. This can be fixed by:

      1. On the Internet Explorer Tools menu, click Internet Options.

      2. In the Internet Options dialog box, click the Advanced tab.

      3. In the Security category, check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).

      4. Note It is important to check consecutive versions. Not selecting consecutive versions (e.g. checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

      5. Click OK ​

      Let me know if that helps. -Guido

      Celsoaz
      Celsoaz
      Participant
      January 26, 2015

      Thanks! it worked!!

      johnymutton
      johnymutton
      Participant
      November 28, 2014

      I am having the same problem. I have been using LR mobile for a while now, but I cannot sign in via Lightroom after clicking on the "Get started with Lightroom mobile" and clicking on "Sign in". I don't get a dialog to log in. I am logged into my creative cloud account and have updated to Lightroom 5.7.

      It looks like staff has a fix, so if a staff member sees this please fix my account. The account used for this forum is my account for the creative cloud.

      thanks

      john

      johnymutton
      johnymutton
      Participant
      November 28, 2014

      Not sure if you fixed my account or if it just started working, but I was just able to sign into Lightroom mobile.

      thanks for your help

      john

      greule
      Community Manager
      greuleCommunity Manager
      Community Manager
      November 28, 2014

      Glad that it's working for you , John.

      mr_sam_man
      mr_sam_man
      Participant
      November 26, 2014

      I have the same issue. I am able to sign in from iPad app, and through the browser and through iCloud menubar applet, but my desktop Lightroom hangs on "connecting" and it never connects to mobile. I have updated to the latest version, quit and restarted and still can't connect to Llightroom mobile using Lightroom desktop on the Mac.

      I am using the same ID as the one I'm using to sign in here.

      Please help!

      Thanks

      Sam

      greule
      Community Manager
      greuleCommunity Manager
      Community Manager
      November 26, 2014

      Do o you have a firewall/proxy configured on you desktop machine that might affect your access to https://ims-na1.adobelogin.com or https://api-lr.adbecrsl.com? - Guido

      mr_sam_man
      mr_sam_man
      Participant
      November 26, 2014

      I will check that.

      Thanks for the reply.

      lindadalton
      lindadalton
      Participant
      November 7, 2014

      I have the same issue, I can log in on my MAC but on my iPad is says my 30 trial has expired. My email here is the same as my login.

      Thank you,

      Linda

      I
      Community Manager
      Ignacio B.Community Manager
      Community Manager
      November 7, 2014

      Hi,

      it is true that the account has an expired Lr mobile trial. If you do not see this on the Mac it probably has something to do with your install on the Mac. The trial is not connected to Lr mobile there. So if you installed Lr on your desktop less than 30 days ago that should be the reason.

      If you are connected to Lr mobile on Lr - if so it will only cause your sync to stop - not stopping you from trying the app for your 30 days.

      Thanks,

      Ignacio

      lindadalton
      lindadalton
      Participant
      November 8, 2014

      So I logged in from LR on my Mac and sent the registration, I guess I hadn't done that before but I still get the same messgae that my trial has expired?

      Show more replies
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