Skip to main content
S
Stickmann
Participant
April 18, 2014
Answered

Can not log into lightroom mobile on desktop or iPad!?

  • April 18, 2014
  • 36 replies
  • 48813 views

i have tryied everything!

re installed twice

spoke to adobe they didnt know they told me they would call me back when they have a soution

its sending me mad!

i only signed up to adobe cc last night if thats any help

plus ive already tried the System Preferences/ Sharing / computer name fix didnt work!

anyone else got this problem

This topic has been closed for replies.
Correct answer Ignacio B.

Hi Daniel,

did you try the steps out in the link above (Creative Cloud sign-in errors)?

Thanks,

Ignacio

36 replies

Show previous replies
Be.will
Be.will
Participant
September 16, 2014

Hi all !


I do have a similar problem :

I subscribed for adobe for photographers and i can log in fine on the Ipad, but lightroom on desktop prompt me to enter login and pass and then keeps loading, still nothing new, error message nor crashes.

It just keeps loading...

Any ideas  ?

thank you !

greule
Community Manager
greuleCommunity Manager
Community Manager
September 16, 2014

I've just send you ar private message. - Guido

L
Lexi May
Participant
March 27, 2017

Hi Guido!

I am running the latest Sierra OS and the latest LR CC as well.

I’ve restarted both my system and Lightroom and still cannot get it to get past the “connecting” message when I try the mobile login within Lightroomon desktop. CreativeCloud signs in fine, however. LR mobile does, however connect fine via iPhone app, though I cannot see any images since the desktop app is not connected.

any other ideas what might be going on?

Thanks

    R
    RJTully
    Participant
    May 11, 2014

    I have been trying to sign in to lightroom mobile since the day it was available. I can sign in on my ipad but not on my PC. Tried all I could think of but to no avail.

    Any help would be greatly appreciated.

    R
    rzeidman
    Participant
    May 11, 2014

    MMy problem is that I csn sign in but i don't see any of the photos in the three cata logs thst I have transferred to mobile,....nor can I see the photos dorm my i pad photo streem

    R
    Rocksan
    Participant
    May 6, 2014

    I have the same problem,too.

    The same situation. I can't log on lightroom on my mac, Web or ipad.

    Help me plz.

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    May 8, 2014

    Please re-sign-in. You should be good now. - Guido

    R
    Rocksan
    Participant
    May 8, 2014

    It is working now. Thanks for your help, Greule.

    E
    excited_Genie16B8
    Legend
    April 19, 2014

    [Moved to Lightroom forum.]

    greule
    Community Manager
    greuleCommunity Manager
    Community Manager
    April 22, 2014

    Could you please try to force quit Lightroom mobile and restart. Let me know if that helps. thanks Guido

    U
    uphilldeb
    Participating Frequently
    August 25, 2016

    Hi!  I am traveling and do not have access to my PC.  I am using my iPad to review photos. Well, I WAS using my iPad until now when I can no longer log in. I use LR CC.  I Have done a hard reset on my iPad five or six times with no change in the screen of Lightroom Mobile. I simply cannot access my photos at all. Here is the screen shot in Lightroom Mobile that I keep getting.  Any suggestions??

    Thanks,

    Deb

    P.S. I have tried many times over the past two days to access my photos in LRMobile.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 18, 2014

    What happens when you try to log in?

    What error message do you get exactly?

    S
    StickmannAuthor
    Participant
    April 18, 2014

    when i log in on my desktop i enter my details then press enter the login screen just disappears

    but still asks me to login under the "get started with lightroom mobile" section

    on my iPad i enter my details then a circle loading icon just spins forever

    P
    pixelpoetess
    Participant
    July 29, 2018

    I'm experiencing the same problem when attempting to log in from my tablet - I enter my password and it just says "connecting" forever when trying to login from lightroom. If I log in on any other platform it works.

    I've also followed instructions noted for connection errors in this forum as well as restarting, uninstalling and reinstalling, and checking IE security settings.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 18, 2014

    Link for Download & Install & Setup & Activation may help

    -Chat http://www.adobe.com/support/download-install/supportinfo/

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices