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A
Allisontrela
Participant
May 7, 2020
Question

Can’t add any photos to the Lightroom mobile app

  • May 7, 2020
  • 1 reply
  • 435 views

I am selecting the photo to edit in the light room app and nothing will add. It doesn't give me an error it just won't add anything 

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

1 reply

I
Ignacio B.
Participating Frequently
May 8, 2020

Hi,

would it be possible for you to attach a screen recording or at least send it to me privately?
What you could also do would be to trigger a diagnostic log, if you have the Mail app enabled on your iOS device it will be sent to us.

You need to: 
1. open the Lightroom settings (over the gear icon or the three dot menu on the upper right).

2. Tap on Help & Support
3. Do a long tap on Access our Support Forums

Thanks,
Ignacio

I
Ignacio B.
Participating Frequently
May 8, 2020

@allisonstrela

please check how much device storage is left.
If you tap on the cloud icon, do you see any info concerning disk space?

Thanks,
Ignacio

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