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Participant
January 15, 2019
Question

can't add or save photos

  • January 15, 2019
  • 23 replies
  • 5943 views

Yesterday, after uploading photos into Lightroom CC, I edited some of my photos and tried to save them to my computer (as I usually do). I realized that none of my photos (edited or unedited) were saving. I contacted customer support through chat, and I allowed them to access my Mac remotely in order to fix the issue. After an hour of remote access, the chat had an 'error' and closed before the issue could be fixed. Today, I've tried everything I can think of to fix it, and then I found that I can't even add photos to LR anymore. It now says "error while checking disk space" when I try to import photos, and I still cannot save any of my photos. I don't have the option to contact them through chat, so I am hoping someone here can help. Thank you in advance.

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23 replies

Participant
October 16, 2020

Hi Salemc,

 

I found a workaround! I just picked up a 2020 iMac 27" which is running macOS Catalina. I was having all of the same problems you listed. I couldn't import anything because the program was "checking free disk space."

 

So, the solution that I found requires you to change where original photos are being stored on your local hard drive.

By default, Lightroom will save original photos to a specific folder under your User > Pictures folder.

 

In Lightroom, to to Preferences > Local Storage > and where it says "Storage location for originals" click "Browse"

In the pop up, you will be taken to your pictures folder. Create a new folder within your Pictures folder and name it "Lightroom Original Photos" and click Choose.

 

From here you should be good to go! All of my photos now import and I can continue to manage everything through Lightroom.

 

I hope this helps!

Regards,

Trevor

 

Participant
August 30, 2020

I cannot save edited photos.

To save an edited photo, I click file and save as. 

On my document file holder, I enter file name and file type such as PNG or Jpeg.

I click save.

It alwasy come up a warning message.

c:\..........

file name not found.

Please check your fild name.

Why it keep showing file name not found, and would not let me save

Participant
June 18, 2020

How did you all work around this problem? Some of you posted almost a year ago. Did you switch to a Lightroom competitor? Which? 

I can't figure out what you do with the phone to make it work. My camera can't be connected to my phone... 

Getting my photos edited is time sensitive and this is stressing me out. Please help! 

Participant
March 23, 2020

Wow. 15 months later and I am also still experiencing this issue with Catalina. The workaround with the phone app works for me too. I guess "while we wait" for an actual fix, 2,4 k people that are watching this issue can use it.

 

At least I managed to unsubscribe before you renewed an annual contract for your useless service automatically this time. Not happy

Participant
January 31, 2020

Adding to the crowd - I'm experiencing exactly the same issue, rendering photo management through Lightroom almost useless. What's difficult to comprehend is that I have yet to hear and read an official statement from Adobe on this. 

Participant
November 25, 2019

I've talked to the support for hours about this problem. They tried different things but couldn't solve the problem. They've told me i should update to macOS Catalina which is not an option for me. 

They gave me a work arround. If you sign in as guest user on your mac and use Lightroom it should work. 

Participant
November 25, 2019

 Catalina is my problem. All was fine before. It's driving me mad. Cannot upload to light room- spoke to Apple and said light room needs updating ?? My photos on Mac hasn't worked properly but no answers to that. Ive got new Mac book pro coming this week and been told to request it comes without Catalina! Nightmare knowing what to do 

Participant
November 25, 2019

Same problem. Plenty of HD space. Adobe what is going on? We need an answer. 

Participant
November 25, 2019

Yes we do I'm seriously fed up! My photos will not work properly now and as a photographer I'm so frustrated 😞😞 no light room and photos error 🙎

Participant
October 13, 2019

I have the same issue with Lightroom CC (2.4.1) but with Mojave. It worked fine for a few weeks, now i can't import images any more. Adobe please give use a quick fix of this issue. 

Participant
November 1, 2019

Anyone got the answers to this ??? 🆘 

paulinao17417405
Participant
October 10, 2019

I'm also using Catalina, I was getting this same error until I updated Lightroom. No more problems so far.

Participant
October 20, 2019

how did you update it?

Colorful_Raindrop0D45
Participant
November 7, 2019

How did you update it ? when i go to updates it says im up to date but i an running 2.1 and rthe current version is  2.4 

jackwarner
Participant
August 12, 2019

I'm having the same issue, but am running Mojave. Only trying to add 12 photos around ~80mb total. I have over a 100gb free on my internal SSD, which is where Lightroom is checking. It's like the "checking free space on disk" is crashing or something?