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salemc79173452
Participant
January 15, 2019
Question

can't add or save photos

  • January 15, 2019
  • 23 replies
  • 5943 views

Yesterday, after uploading photos into Lightroom CC, I edited some of my photos and tried to save them to my computer (as I usually do). I realized that none of my photos (edited or unedited) were saving. I contacted customer support through chat, and I allowed them to access my Mac remotely in order to fix the issue. After an hour of remote access, the chat had an 'error' and closed before the issue could be fixed. Today, I've tried everything I can think of to fix it, and then I found that I can't even add photos to LR anymore. It now says "error while checking disk space" when I try to import photos, and I still cannot save any of my photos. I don't have the option to contact them through chat, so I am hoping someone here can help. Thank you in advance.

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23 replies

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DavidYaari
Participant
August 9, 2019

Hello I'm experiencing the same problem and yes I'm using Cataline BUT I find a way around this problem: I'm using the Ligthroom app on my iPhone and I upload files from the iCloudDrive.

I can then open Lightroom on my iMac27 and all the files are available.

While we are waiting for a fix I'm sharing my workaround,

David.

    B
    bcharleson
    Participant
    August 9, 2019

    This workaround works great! Thanks!

    A
    allthingscapitol
    Participant
    August 6, 2019

    I am experiencing the same on macOS Catalina.

    B
    bcharleson
    Participant
    August 8, 2019

    I'm also experiencing the same issues with macOS Catalina

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    January 17, 2019

    Hi Salemc,

    Sorry to hear that, when you import images into Lightroom CC, it first makes a local copy of all the files and then starts uploading them. It does this because uploading can take a really long time on the majority of internet connections (most people have really slow upload speed contrary to their download speed) and they don't want access to the images to upload to be impossible during the upload period. Bottom line is that unfortunately for this initial step you still need a large internal hard disk.

    Could you please let us know how much free space is left on your drive?
    Have you tried freeing up some space and see if it helps?

    Regards,
    Sahil

    janj56887504
    janj56887504
    Participant
    July 25, 2019

    I have the very same problem, the free disk space is 88,78 GB (4,6 GB purgeable), I'm tryin to import ~100 jpegs (3-4MB each).. so very tiny amount. But the message does not tell that I would have not enough of free space, but that the app has problem checking how much free space i have...

    maybe interesting info: I do have macOS Catalina ... couldn't this os have some special security stuff which would prevent LR to do the check?

    U
    urkisi
    Participant
    August 5, 2019

    I too have the exact same issue. I have only just downloaded and installed Lightroom from the mac app store, but just like the person in the previous message @janj6887504 i am running catalina, and am also wondering whether this itself is the issue. Any help at all? I will be uninstalling pretty soon otherwise, i don't want to pay £9.99 a month for a piece of useless software!

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