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Dadshade
Dadshade
Inspiring
October 27, 2017
Answered

CC will not load with VPN running

  • October 27, 2017
  • 18 replies
  • 28552 views

Having spent hours attempting to install LR CC, I finally contacted support who found that my VPN was blocking the install. After installing with the VPN disabled, he said it should work with the VPN running but it doesn't. I have to disable it before LR CC will run. Anyone know why and is there a way to resolve this issue?

    This topic has been closed for replies.
    Correct answer Dadshade

    I am having the same problem, same VPN.


    Hi. The Adobe LR tech was very helpful. You can see his suggestions I've

    copied for you below. This worked for me. However, he sent me another

    message a few days ago to say that the issue has been resolved in the

    latest update of LR CC. If you haven't done the updates yet give it a try

    first. If that doesn't work, then follow his advice below. Good luck!

    "It turns out that this is not a bug in Lightroom CC. The issue is actually

    with how IPVanish handles local IPv6 network traffic. That’s a mouthful, I

    know. ☺ In my testing, I found that IPVanish actually broke a number of

    apps I use daily as a software developer. The good news is that I have a

    fix for you.

    In the IPVanish settings, go to the “Connection” tab and disable the option

    “Enable IPv6 Leak Protection”. Running with this option disabled will allow

    Lightroom CC to work as expected. If you do this, please keep in mind your

    VPN will no longer block any network traffic that is using IPv6. Please see

    the following IPVanish guide for more info:

    https://support.ipvanish.com/hc/en-us/articles/115002074754-IPv6

    The fact that IPVanish is blocking local IPv6 network traffic is clearly

    a design flaw in their software. Even with IPv6 leak protection enabled,

    local traffic should still be allowed; I’ve reached out to the IPVanish

    folks in hopes that they’ll fix this bug on their end.

    If I had to make a recommendation as a fellow Lightroom CC user and VPN

    user, it would be to switch to a VPN that does not block local IPv6 network

    traffic such as NordVPN. Just to be clear, that’s my recommendation as a

    software user and not as an Adobe employee.

    I hope this is enough info to put this issue to rest. Thanks again for

    helping track this down,

    - Jeff"

    18 replies

    F
    franka1935296
    Participant
    November 29, 2020

    When using ExpressVPN my CCLibraries get blocked. I´ve spent hours trying to find a solution, but my only fix is to use Adobe with ExpressVPN turned off. Not happy with that.

    Cédricd71903057
    Cédricd71903057
    Participant
    April 26, 2022

    @franka1935296

    Change protocol to IKEv2, it solves the problem.

    T
    thiefunny
    Participant
    September 22, 2020

    On NordVPN, changing protocol to NordLynx (WireGuard® protocol) helped.

    E
    Eric dk
    Participating Frequently
    June 25, 2020

    Same problem with Surfshark. 
    Starting up Photoshop and Lightroom takes about 5 minutes...
    I did reset surfshark with the programms open, but did not help
    Terrible

    E
    Eric dk
    Participating Frequently
    June 25, 2020

    Well, I have the solution for Surfshark, and maybe others too. 
    With the protocols Open VPN(TCP) and IKEv2 it is working good. 
    In automatic and Open VPN(UDP) it is stalling

     

      A
      Azza5446
      Participant
      October 15, 2019

      For all those using Nord VPN, if you type:

      using microsoft office onedrive or adobe cloud while connected to nordvpn

      into the search bar on the support page ( https://support.nordforapps.com/ ), and follow the steps, it may help you. I did the first step, where I changed the DNS server addresses, and it worked straight away. I have only just done it, so fingers crossed it stays this way......

      A
      aquaphx
      Participating Frequently
      December 8, 2019

      I am using surfshark VPN and switched my connection to TCP and it works fine now.  VPN over TCP could be an alternative solution if you do not want to mess with port-forwarding settings.

      A
      Anonymous
      September 30, 2019

      I have a same issue in past. When i'm using nordvpn but now i switched to the purevpn port forwarding it's solved! 🙂 

      sammartin8935
      sammartin8935
      Participant
      April 23, 2019

      Its suprising, I use LR CC and LR Classic with Ivacy VPN. Didnt have to disable any thing during or after installation. What VPN protocol are you using?

      L
      Luis Trenker
      Participant
      November 27, 2018

      Hi!

      I dealed with same problems using ExpressVPN. I disabled automatic proxy settings in Windows. That fixed the connection problem for me.

      LG
      Gino

      _
      _jeffersondonald
      Participating Frequently
      October 7, 2018

      Adding my experience to the mix. I have the same problem using NordVPN with Adobe Creative Cloud running. I too receive the dreaded "no internet connection." Once I disable NordVPN, the ACC desktop app immediately connects to the internet.

      patrickj49090754
      patrickj49090754
      Participant
      August 9, 2018

      Do you have more details on the VPN software or hardware that you use? I use PureVPN at Adobe and the connections work fine. Also, does it still fail if you re-launch LrCC after connecting via VPN?

      marcov
      marcov
      Participating Frequently
      August 9, 2018

      I use NordVPN app...

      Il Gio 9 Ago 2018, 13:23 patrickj49090754 <forums_noreply@adobe.com> ha

      scritto:

      CC will not load with VPN running created by patrickj49090754

      <https://forums.adobe.com/people/patrickj49090754> in *Lightroom CC — The

      cloud-based photo service* - View the full discussion

      <https://forums.adobe.com/message/10550807#10550807>

      marcov
      marcov
      Participating Frequently
      July 17, 2018

      Hi, I tried to enable TCP/IPV6 protocol on my network connection and Adobe Connections seems to be ok now, with NordVPN app running. TCP/IPV4 was enable on my connection properties, and TCP/IPV6 was not enabled.

      Have you ever tried?

      Can you tell me if this is a possible solution?

      Thanks

        M
        midwested
        Inspiring
        July 17, 2018

        I have not tried that. I'll check that out right now.

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