Edited photos gone after logging out

Forum|Forum|3 years ago
June 21, 2023
2 replies
121 views

Hi, my mom logged herself out of her free mobile Lightroom app. After logging in, her edited photos are gone. How can I get them back? Is there anything I can do? There is no premium Account or any payment.
She uses a Samsung and the latest version.

Android

This topic has been closed for replies.

Rob_Cullen

Community Expert

See this link for some answers-

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/how-to-retrieve-missing-photos/m-p/11515864#M33125

Regards. My System: Windows-11, Lightroom-Classic 15.4.1, Photoshop 27.8, ACR 18.4, Lightroom 9.4, Lr-iOS 10.4.0, Bridge 16.0.3 .

J

Jo306452500pclAuthor

Participant

Hi Rob,

thanks for the help. Unfortunately the thread talks about an uninstalled app. My mom just signed out and in. And she uses a Samsung so the way to retrieve the photos with iTunes won't work. Do you have some other ideas?

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