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R
reecec7820718
Participant
December 22, 2017
해결됨

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

  • December 22, 2017
  • 44 답변들
  • 17189 조회

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

이 주제는 답변이 닫혔습니다.
최고의 답변: greule

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

44 답변

이전 답글 보기
Bugsbhunnie
Bugsbhunnie
Participant
January 26, 2019

I am having same problem been paying it every month but cant use it..and the pictures were totally gone...

greule
Community Manager
greuleCommunity Manager
Community Manager
January 28, 2019

In addition, Vanessa. I've just send you instructions about the Adobe-id you should use to access your subscription. Let me know if that helps- Guido/ Lr Mobile QE

L
leonardpana
Participant
January 17, 2019

is not woking

greule
Community Manager
greuleCommunity Manager
Community Manager
January 17, 2019

Hi Leonard. It looks like that you are using the wrong Adobe-id. Could you try to sign-in with the Adobe-id you use for this forum.  --Hope this helps. - GUido

L
leonardpana
Participant
January 17, 2019

guys please help, i did it all for having same bad result

L
leonardpana
Participant
January 17, 2019

I have same issue!!

L
leonardpana
Participant
January 17, 2019

Hi , I have the paid subscription but still my premium feature on Adobe LR CC still not working, Itried already reinstalling the app, and log out and log in again and still , please help . thank you

AnnaTim
AnnaTim
Participant
October 23, 2018

Hello! I have the same problem. I have paid for premium functions, but after paym it doesn’t work. I re-sign for several times, but nothing has change, still the same problem. Please, help as soon as possible.

I
Community Manager
Ignacio B.Community Manager
Community Manager
October 25, 2018

Are you still experiencing this issue?

AnnaTim
AnnaTim
Participant
October 25, 2018

Hello Ignacio Barrientos!

Yes, I still have the same problem, but now the problem is that one day it works, next day it doesn’t work. One more problem is that when it works, not all premium functions are available. I can’t load RAW and DNG files with any presets, moreover I can’t load just photos. Please, try to solve the problem as soon as possible.

Thank you!

A
afiqah khosim
Participant
September 17, 2018

Im having the same problem as well. I tried to restore, uninstall, re-sign-in. Nothing works. Please help.

greule
Community Manager
greuleCommunity Manager
Community Manager
September 17, 2018

Hi afiqah khosim, Please try with the same adobe-id which you use for this forum. I've just checked with this one and you have the correct subscription applied. Just open up Lr Mobile settings and re-sign-in via the top account entry- Let me know if that helps- Guido/ Lr Mobile QE

nicolej60378038
nicolej60378038
Participant
April 23, 2018

Same problem PLEASE HELP, i’ve tried everything multiple times!!!!!!

lucianos33783677
lucianos33783677
Participant
April 22, 2018

I’m having issue access premium features after paying Lightroom mobile have tried signing out/in still no access  please help this is happening too often thanks

irish_wanderlust_
irish_wanderlust_
Participant
April 22, 2018

Hey Guido,

Also having the same issue, showing as active subscription in my app store but not available within the app.

Have tried to resolve to no avail.

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