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Participant
December 22, 2017
Beantwortet

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

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greule
greuleAntwort
Inspiring
January 3, 2018

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

143 Antworten

Participant
December 30, 2017

Hi, i had the same issue When i subscribed. Just go to your account and hit restore purchases, i then followed through and pressed get premium and it worked for me. Hope this helps.

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Participant
December 29, 2017

Same here, having the same issue. Please assist us.

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Participant
December 28, 2017

Please help. I am having the same issue.

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gggggg85117919
Participant
December 22, 2017

Same proble here support is no help on this issu.

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greule
Inspiring
December 27, 2017

Hi ggggg ggd, did I get it right that your Lr premium subscription is listed under ios-seetings->iTunes&App Store when you long tab the apple-id to view the subsciption state? - Guido/ Lr Mobile QE

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wallyt3422805
Participant
December 28, 2017

Hi Greeks I not sure what settings you want me to go to but here is my subscription state for lightroom active premium

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