I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

Forum|Forum|8 years ago
December 22, 2017
44 replies
17277 views

Mobile

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Correct answer greule

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

Show previous replies

K

kp41466021

Participant

Hi, i had the same issue When i subscribed. Just go to your account and hit restore purchases, i then followed through and pressed get premium and it worked for me. Hope this helps.

R

rockygirls45551993

Participant

Same here, having the same issue. Please assist us.

B

brendal44296304

Participant

Please help. I am having the same issue.

gggggg85117919

Participant

Same proble here support is no help on this issu.

greule

Inspiring

Hi ggggg ggd, did I get it right that your Lr premium subscription is listed under ios-seetings->iTunes&App Store when you long tab the apple-id to view the subsciption state? - Guido/ Lr Mobile QE

wallyt3422805

Participant

Hi Greeks I not sure what settings you want me to go to but here is my subscription state for lightroom active premium

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