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Participant
December 22, 2017
Answered

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

I’ve paid for Lightroom CC subscription (and have receipt) but premium functionality is still not available. Have tried restoring purchases, logging out/in etc.

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greule
greuleCorrect answer
Inspiring
January 3, 2018

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

143 replies

νεκd18596246
Participant
January 10, 2018

Hello.I’ve the same problem here!just bought Lightroom cc mobile but premium functionality doesnt work!i tried to restore purchase,logging in & out,sign again in my account but nothing!!!what i can do please?

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Participant
January 9, 2018

I purchased a subscription, but my premium features aren’t unlocked. Is there a solution to this issue? I’ve tried restoring purchases and deleting and reinstalling the app, but no luck. Any help would be greatly appreciated, thank you!

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greule
Inspiring
January 9, 2018

Hi Alex, I've just send you a private message. - Guido/ Lr Mobile QE

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Participant
January 9, 2018

I’m having the same issue here! Any help??

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Participant
January 8, 2018

Im having the same issue here i already tried everything and still does work. Please help

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greule
Inspiring
January 9, 2018

Hi Brian+Ryan,

could you both give it a try again. Your issue should be solved. It could be that you need to re-sign-in.

Sorry for the inconvinience.

Guido

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lyrah29587481
Participant
January 8, 2018

I have the same issue, pls help !

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greule
Inspiring
January 8, 2018

Hi Lyra+Thomas, could you both give it a try again. Your issue should be solved. It could be that you need to re-sign-in.

Sorry for the inconvinience.

Guido

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thomasbudie
Participant
January 7, 2018

Hi i tried all above things as well, but restoring wont work unfortunately.

It says that my subscription is expired, but in my apple ID it says that my premium is active and will be extended in february.

Hope it can be fixed ASAP. Im travelling and within a few days im without internet for weeks in the himalayas. So i hope to be able to edit during my trek..

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Participant
January 4, 2018

hi! i’m sorry, i’ve got the same problem but nothing you’ve said worked for me. Could help me to fix it? thanks.

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greule
Inspiring
January 4, 2018

Hi Dany. Could you give it a try again. Your issue should be solved. Maybe you need to re-sign-in. Let me know your results. - Guido/ Lr MobileQE

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Participant
January 4, 2018

Thank you so much, it works now 

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Participating Frequently
December 30, 2017

I have the same issue pls help

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greule
greuleCorrect answer
Inspiring
January 3, 2018

I'm sorry for the inconveniences. Pease let me know in case you still have problems to get access to the premium features. What I've heard from our entitlement service dev is that your accounts should be fixed. -Guido/ Lr Mobile QE

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wallyt3422805
Participant
January 4, 2018

Ok my is working now thanks

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jackiebautistaa
Participant
December 30, 2017

I also have this issue. I hope this can be answered before year ends.

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wallyt3422805
Participant
December 30, 2017

Hi have gone to restore the purchase, uninstalled the app and try signing out and in still nothing work. As pointed out by the original poster

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