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Image canon and link to lightroom

Forum|Forum|3 days ago
August 1, 2026
22 replies
212 views

Hi, for the past few days I've been having a very annoying problem with the image.canon service connecting to the Lightroom cloud service to send photos from image.canon directly to Lightroom... Now it's impossible to connect to the Adobe server... What on earth is going on?

I've attached a screenshot of the problem... I understand it's more of an Adobe issue than a Canon one... Please help.

Correct answer PeterB217095629

This issue has been fixed. Apologies for the service disruption.

-Peter

J

Jowe79Author

Known Participant

Yeahhh works again now!! Thanksss a lot!!

P

PeterB217095629

Correct answer

Community Manager

This issue has been fixed. Apologies for the service disruption.

-Peter

A

akira3d

Participant

Thanks!

Buden300

Participant

Same issue, getting very frustrating tbh as even when it is working it often needs reconnecting on a regular basis, don’t have an issue with my google connection ever though so suggests the issue is adobe side not canon side

J

Jowe79Author

Known Participant

Exacto es muy frustrante este fallo los demas servicios como google drive flickr funcionan pero hay algo con la autenticacion desde canon con adobe que falla y siguen sin arreglarlo! Necesitamos una solucion!!! @PeterB217095629 @Adobe - Steve Cordero

HankCCC

Participant

遭遇一樣的問題。

P

PeterB217095629

Community Manager

Thank you for your reports. We are reaching out to Canon to try to resolve this issue.

-Peter

J

Jowe79Author

Known Participant

Thanks i hope resolve this soon...

KompressorPhoto

Participant

Dasselbe Problem habe ich auch. Ich kann Image.Canon nicht mehr bei Adobe anmelden, weil mir dann immer ein Serverfehler gemeldet wird. Liest das was wir hier schreiben eigentlich irgendeiner von Adobe? Wird sich hier um irgendein Problem gekümmert zahle ich meine Mitgliedsbeiträge beziehungsweise meine Rechnungen eigentlich umsonst?

I have the same problem. I can no longer register Image.Canon with Adobe because I always get a server error. Does anyone from Adobe actually read what we write here? If any problem is taken care of here, do I actually pay my membership fees or my bills for free?

J

Jowe79Author

Known Participant

Lo mismo digo es una verguenza, porfavor reportad este fallo en los foros de la comunidad de canon oficiales, yo ya puse el mismo problema alli y nadie contesta!!!

Hay que hacerse oir!!!

J

Jowe79Author

Known Participant

Lo curioso de esto es que he reportado lo mismo en canon community y ni siquiera nadie me ha respondido...es una verguenza....

A

akira3d

Participant

I just noticed my transfers were failing (I set my R5 to sync with image.canon yesterday and the photos are there, but didn’t make it over to Lightroom). I’m presently not connected and, like you, can no longer connect my Adobe account (even though Adobe server’s seem to be verifying my access, image.canon keeps reporting an unexpected server error)

J

Jowe79Author

Known Participant

Si es algo muy extraño espero que no hayan cerrado el servicio permanentemente...Reportar esto a adobe y canon a la vez porfavor! No es problema de camara, ocurre tanto en web app tanto en pc mac o movil... Web imagecanon o app...

Victor2328

Participant

I have the same issue and had Adobe Support check this with me. According to Adobe the issue seems not on their side but the did note it to further research it.

Victor2328

Participant

I by the way also encountered the issue about 3 days ago. Was quite sudden as part of the photos of my Canon still uploaded. I also contacted Canon support but they won't reply till the weekend is over I guess.

J

Jowe79Author

Known Participant

Vale intenten seguir contactando con adobe/canon para que lo solucionen a ver .. gracias gente!

J

Jowe79Author

Known Participant

Please!! Someone from Adobe, please fix this!!! I pay for an Adobe photo subscription and this service isn't working? It's a disgrace!!! Fix this, Adobe and Canon!!!

@Charlie.com

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