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Jowe79
Known Participant
Aug 1, 2026 9:37 AM UTC
Answered

Image canon and link to lightroom

Hi, for the past few days I've been having a very annoying problem with the image.canon service connecting to the Lightroom cloud service to send photos from image.canon directly to Lightroom... Now it's impossible to connect to the Adobe server... What on earth is going on?

I've attached a screenshot of the problem... I understand it's more of an Adobe issue than a Canon one... Please help.

      PeterB217095629Correct answer
      Community Manager
      Aug 4, 2026 2:28 PM UTC

      This issue has been fixed.  Apologies for the service disruption.  

      -Peter

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      22 replies

      Jowe79Author
      Known Participant
      Aug 4, 2026 4:17 PM UTC

      Yeahhh works again now!! Thanksss a lot!!

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      Community Manager
      PeterB217095629Community ManagerCorrect answer
      Community Manager
      Aug 4, 2026 2:28 PM UTC

      This issue has been fixed.  Apologies for the service disruption.  

      -Peter

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        akira3d
        Participant
        Aug 4, 2026 7:17 PM UTC

        Thanks!

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        Buden300
        Buden300
        Participant
        Aug 4, 2026 8:36 AM UTC

        Same issue, getting very frustrating tbh as even when it is working it often needs reconnecting on a regular basis, don’t have an issue with my google connection ever though so suggests the issue is adobe side not canon side

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        Jowe79Author
        Known Participant
        Aug 4, 2026 9:22 AM UTC

        Exacto es muy frustrante este fallo los demas servicios como google drive flickr funcionan pero hay algo con la autenticacion desde canon con adobe que falla y siguen sin arreglarlo! Necesitamos una solucion!!! ​@PeterB217095629 ​@Adobe - Steve Cordero 

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        HankCCC
        HankCCC
        Participant
        Aug 4, 2026 7:27 AM UTC

        遭遇一樣的問題。

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        Community Manager
        PeterB217095629Community Manager
        Community Manager
        Aug 3, 2026 4:53 PM UTC

        Thank you for your reports.  We are reaching out to Canon to try to resolve this issue.

        -Peter

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          Jowe79Author
          Known Participant
          Aug 3, 2026 6:08 PM UTC

          Thanks i hope resolve this soon...

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          KompressorPhoto
          KompressorPhoto
          Participant
          Aug 3, 2026 12:53 PM UTC

          Dasselbe Problem habe ich auch. Ich kann Image.Canon nicht mehr bei Adobe anmelden, weil mir dann immer ein Serverfehler gemeldet wird. Liest das was wir hier schreiben eigentlich irgendeiner von Adobe? Wird sich hier um irgendein Problem gekümmert zahle ich meine Mitgliedsbeiträge beziehungsweise meine Rechnungen eigentlich umsonst?

          I have the same problem. I can no longer register Image.Canon with Adobe because I always get a server error. Does anyone from Adobe actually read what we write here? If any problem is taken care of here, do I actually pay my membership fees or my bills for free?

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          Jowe79Author
          Known Participant
          Aug 3, 2026 1:21 PM UTC

          Lo mismo digo es una verguenza, porfavor reportad este fallo en los foros de la comunidad de canon oficiales, yo ya puse el mismo problema alli y nadie contesta!!! 

          Hay que hacerse oir!!!

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          Jowe79Author
          Known Participant
          Aug 2, 2026 5:51 PM UTC

          Lo curioso de esto es que he reportado lo mismo en canon community y ni siquiera nadie me ha respondido...es una verguenza....

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          akira3d
          Participant
          Aug 2, 2026 5:46 PM UTC

          I just noticed my transfers were failing (I set my R5 to sync with image.canon yesterday and the photos are there, but didn’t make it over to Lightroom).  I’m presently not connected and, like you, can no longer connect my Adobe account (even though Adobe server’s seem to be verifying my access, image.canon keeps reporting an unexpected server error)

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          Jowe79Author
          Known Participant
          Aug 2, 2026 5:50 PM UTC

          Si es algo muy extraño espero que no hayan cerrado el servicio permanentemente...Reportar esto a adobe y canon a la vez porfavor! No es problema de camara, ocurre tanto en web app tanto en pc mac o movil... Web imagecanon o app... 

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          Victor2328
          Victor2328
          Participant
          Aug 2, 2026 4:09 PM UTC

          I have the same issue and had Adobe Support check this with me. According to Adobe the issue seems not on their side but the did note it to further research it.

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            Victor2328
            Victor2328
            Participant
            Aug 2, 2026 4:11 PM UTC

            I by the way also encountered the issue about 3 days ago. Was quite sudden as part of the photos of my Canon still uploaded. I also contacted Canon support but they won't reply till the weekend is over I guess.

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            Jowe79Author
            Known Participant
            Aug 2, 2026 5:07 PM UTC

            Vale intenten seguir contactando con adobe/canon para que lo solucionen a ver .. gracias gente! 

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            Jowe79Author
            Known Participant
            Aug 2, 2026 10:18 AM UTC

            Please!! Someone from Adobe, please fix this!!! I pay for an Adobe photo subscription and this service isn't working? It's a disgrace!!! Fix this, Adobe and Canon!!!

            ​@Charlie.com 

             

             

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