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e61
Participant
Oct 20, 2017 2:35 AM UTC
Answered

Lightroom CC stuck "Syncing 1 Photo" for hours

I just excitedly, potentially, foolishly migrated my Lightroom Classic library to the new Lightroom CC.

It's been powering along with the upload - my library isn't huge at 200gb, and the fibre has held up well.  The app is now stuck 'Syncing 1 Photo', and has been for hours.

Looking at network traffic in/out of my machine I can see there's nothing happening (unlike the 20mb/sec I've been seeing for most of the day).  So I don't think there is actually an upload happening.

Is there a way to debug and find out what single image is potentially stuck?  The new interface is very light on information.

Things I've tried...

  • Restart Lightroom CC
  • Reboot

Running: Mac OS 10.13 High Sierra, v1 Lightroom CC

    GautamBahl
    GautamBahlCorrect answer
    Inspiring
    Oct 27, 2017 5:14 AM UTC

    Hi Marek,

    In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them. Can you please try this step and confirm if this helped or not.

    Regards,

    Gautam

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    105 replies

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    ibleave
    Participant
    Dec 26, 2018 4:29 PM UTC

    Hello.  I had the same problem on Windows 10 PC and Lightroom CC (version 2.1.1).

    5 photos which were stuck in "Syncing"  -- I tried the tips here (added star ratings, updated meta data, etc.) and that didn't clear out the continuous syncing message.

    Since I also have a mac, I checked Lightroom CC on it.

    On the Mac, the Cloud icon (top right corner of screen) showed a red exclamation mark for 5 photos.

    Clicking on the red exclamation mark resulted in a message that the photos were corrupted and I needed to delete and reimport them -- which I did, for each one. 

    Interesting was the fact my Windows 10 PC Lightroom CC didn't show the red exclamation marked photos and, without the second Mac device, I wouldn't have known there was an error (corrupt photo).  I'm not saying this is a problem with the Windows 10 version - more likely that I needed the second device to see the error(s).

    BTW - I was able to "see" the 5 photos in continual "Sync" via the filters "Sync Status".

     

     

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    data005
    data005
    Participant
    Nov 25, 2018 3:01 AM UTC

    I'm having the same issue, "Syncing 1 Photo" forever and nothing comes up with Alt-clicking the cloud icon top-right. Is the only remedy to send a diagnostic log and wait hoping for a customized response? Seems pretty inefficient for the number of users being affected.

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      GHackettNY
      Participant
      Oct 27, 2018 9:09 PM UTC

      I don't see a "cloud icon." How find?

      Thanks

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      kimglud
      kimglud
      Participant
      Oct 20, 2018 10:46 PM UTC

      Same problem here; syncing 1 photo forever...

      The problem photo is not visible with the option-cloudsync trick.

      Could use some help

      Thank you in advance

      Kim Glud

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      GautamBahl
      GautamBahl
      Inspiring
      Oct 22, 2018 3:12 AM UTC

      Hi Kim,

      I have sent you a private message.

      Regards,

      Gautam

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      juanp21400146
      Participant
      Oct 30, 2018 8:59 PM UTC

      Hi Gautem:

      Identical "Stuck Syncing 1 Photo" in the upper left hand corner predicament here at my studio as well.  

      Using Lightroom Classic CC 8.0 on MacOs High Sierra 10.13.4

      Please DM me with the fix or the solution or the troubleshooting phone call asap. 

      Have failed at "generating Full Report" but I did succeed at "generating a Diagnostic Log."

      Semi-Urgently,

      JP

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      scottf33428935
      Participant
      Aug 1, 2018 3:48 PM UTC

      Hi, I am having this same issue, and have already tried holding down the option key and clicking the cloud. Still synching one photo. I have downloaded the full report, but am not sure how to send it.

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      GautamBahl
      GautamBahl
      Inspiring
      Aug 1, 2018 4:38 PM UTC

      Hi Scott,

      I have sent you a private message on forums. Please share the full report on the email Id provided in the message.

      Regards,

      Gautam

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      johannesh53299034
      johannesh53299034
      Participant
      Aug 2, 2018 3:36 PM UTC

      Having the same issue, please advice how to fix it.

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      Norush
      Participant
      Jul 23, 2018 9:42 AM UTC

      Having the same problem. after syncing 19 000 pictures / videos it's stuck at "Syncing 2 photos". When I alt press the cloud icon I get only empty screen, it doesn't even show the "Oh no! A black hole." text as it does when you try to filter something that brings you 0 result. This is quite annoying since the process seems to leak some memory as well and I constantly have to reboot my PC.

      What to do?? I just bought the subscription and I now feel that this is not actually production ready product yet...

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      GautamBahl
      GautamBahl
      Inspiring
      Jul 23, 2018 9:58 AM UTC

      Hi Tomi,

      Launch Lightroom CC and click on "Adobe Lightroom CC" and choose Preferences>account.

      Hold down the Option/alt key on the keyboard. You will notice 2 options, "diagnostic log" and "Full Report".

      Please click on "Full Report" and it will pop up a window to reveal in finder once complete.

      I have sent you a private message on forums. Please share the full report on the email Id provided in the message.

      PS: Make sure you capture the "Full Report" and not the "diagnostic log".

      Regards,

      Gautam

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      Norush
      Participant
      Jul 23, 2018 8:00 PM UTC

      Got help to my problem via support. Had to run script built by the support team according to full report I sent to them. Seems that script manually canceled syncing for items that were stuck.

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      kieranb157656787
      Participant
      Apr 5, 2018 10:12 AM UTC

      i literally just subscribed to Lightroom and it won't even work. When i load it up all it says is Performing initial download under the cloud at the top right and has a constant blue ring loading. When i click on it, it says syncing photos but i have no pictures in the cloud.

      I've tried all the tips in this thread and nothing has worked! Can someone please help me?

      Starting to think I've wasted my money

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      satishmohan2017
      Participant
      Feb 24, 2018 5:59 PM UTC

      None of the suggestions seem to work for me - wondering if somebody from Adobe can help ?

      Satish

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      sarahr16569516
      Participating Frequently
      Feb 19, 2018 12:55 PM UTC

      Update - I just added star rating as well as metadata (title) and restarted again.  The photos have synced albeit not super fast.  Phew!

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      sarahr16569516
      Participating Frequently
      Feb 19, 2018 12:08 PM UTC

      Sadly, despite giving my photos a title, all five are still stuck in ‘sync’ on my Windows 10 laptop.  Although my bandwidth is not the greatest (about 6.5mgb),  it is very strange because syncing is not a problem if I load them via my iPad Pro 9.7.  On the laptop I actually use an ethernet cable.  However, loading to the iPad is not a viable solution.  It is painfully slow, as it loads every photo on a large card before getting to the recent images that I actually want to view.  Not sure if there is a work around for that, so any suggestions welcome.

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