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e61
Participant
Oct 20, 2017 2:35 AM UTC
Answered

Lightroom CC stuck "Syncing 1 Photo" for hours

I just excitedly, potentially, foolishly migrated my Lightroom Classic library to the new Lightroom CC.

It's been powering along with the upload - my library isn't huge at 200gb, and the fibre has held up well.  The app is now stuck 'Syncing 1 Photo', and has been for hours.

Looking at network traffic in/out of my machine I can see there's nothing happening (unlike the 20mb/sec I've been seeing for most of the day).  So I don't think there is actually an upload happening.

Is there a way to debug and find out what single image is potentially stuck?  The new interface is very light on information.

Things I've tried...

  • Restart Lightroom CC
  • Reboot

Running: Mac OS 10.13 High Sierra, v1 Lightroom CC

    GautamBahl
    GautamBahlCorrect answer
    Inspiring
    Oct 27, 2017 5:14 AM UTC

    Hi Marek,

    In grid view, please hold down the Option key (Mac) while clicking on the cloud icon in the upper right. This should show you which photos are still trying to sync. From here you would have the option to delete these and re-import them. Can you please try this step and confirm if this helped or not.

    Regards,

    Gautam

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    105 replies

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    johnh7130460
    johnh7130460
    Participating Frequently
    Feb 15, 2018 1:58 PM UTC

    Rather than re-import I just made a change to the metadata on the files that were stuck; all now ok

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    sarahr16569516
    Participating Frequently
    Feb 15, 2018 3:38 PM UTC

    Hi John - which metadata did you change?  I will give it a try as it is still not working for me despite reimporting, reloading Lightroom, etc. Thanks

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    satishmohan2017
    Participant
    Feb 15, 2018 3:55 PM UTC

    It doesn’t show any photos pending sync for me - but still stuck in 1 photo syncing...

    Regards,

    Satish

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      sarahr16569516
      Participating Frequently
      Jan 27, 2018 3:02 PM UTC

      I have the sâme problem.  Trying to sync 3 photos only from my windows laptop.  It is a new machine with an 8th gen chip.   I have followed the advice to give a star rating to the photos, it just seems to remain stuck in the ‘spinning’ mode.  If I upload via the iPad it seems to sync just fine, however, the initial upload process to the iPad is interminably slow, via the lightning SD card reader, so I would much prefer to do this via the laptop. This subscription is not good value if it does not work!

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      marianahdz22
      Participant
      Jan 26, 2018 4:32 PM UTC

      I have the same problem only I have it with Lightroom cc classic. no little cloud on the upper right hand corner. how can I solve this?

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        satishmohan2017
        Participant
        Jan 15, 2018 2:56 AM UTC

        Hi Gautam

        I am seeing this issue now - my Lightroom CC is stuck in Syncing 1 Photo for several hours. Could you please help me fix this?

        Thanks!

        Satish

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        ndwgolf1
        Known Participant
        Nov 29, 2017 9:38 PM UTC

        Gautam

        I tried this and all the thumbnails disappeared, but I still see this 1 photo syncing. What I think could be the problem is I initially set up Lightroom CC on my laptop (MBP) but when I got home to Malaysia I also set up Lightroom CC on my home computer ( Mac Pro) and added a bunch of pictures to my lightroom library from that computer. I am now traveling in Thailand with my MBP but cant add any pictures to lightroom cc anymore due to the syncing issue

        Please help

        Neil

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        dws2384
        Participating Frequently
        Nov 2, 2017 11:45 PM UTC

        Same issue here, glad im paying more for this now

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        marekn33690217
        Participant
        Oct 25, 2017 7:02 PM UTC

        I have a similar problem. I synchronized 21,000 photos. Now I have had the message "syncin 1 foto"for a few days now.  Ask for help to solve this problem. macOs sierra, version 10.12.6.

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        indyrev
        indyrev
        Participating Frequently
        Oct 26, 2017 1:24 AM UTC

        Same here, what is the solution to this?  Mine's been stuck saying "Syncing 22,400 photos" for a couple days.  Despite the usage in desktop and mobile both showing showing 268GB out of 1TB used, the mobile app says "Synced and Backed up" with only 8,756 photos in "All Photos", this seems very wrong.

        Windows 10 64-bit, Version 1.0

        Please help, thanks!

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        GuitarManDave
        Participant
        Oct 24, 2017 11:39 AM UTC

        I recently migrated 25000 photos from my classic db to the cloud. The final step took the longest - the actual syncing of photos. MANY times I would find the lightroom helper CC process consuming 100% of the CPU(s) with zero network traffic and no discernible progress anywhere - the status dialog just said "syncing photos..."

        I'd kill the process and it would restart and I'd see network traffic crank for a while longer and the number of photos sync'd go up but eventually it would get back to this hung state. It took many many hours and restarts to get all the photos sync'd. IMHO something in the process that performs sync is getting into a loop or race condition where it eats CPU but doesn't actually do anything - no disk io, no memory consumption, no network traffic.

        FYI: this was on a mac running Sierra.

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          walter247
          Participant
          Oct 24, 2017 1:25 PM UTC

          Same here. Mac on High Sierra.

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          GautamBahl
          GautamBahl
          Inspiring
          Oct 20, 2017 4:34 AM UTC

          Hi Edward & James,

          Can you please share the diagnostic log captured from LR CC.

          In order to share the diagnostic logs.

          Please click on Adobe Lightroom CC>Preferences and in the Account panel hold down the Alt/option key.

          You will get an option of Diagnostic log and Full report.

          You need to click on diagnostic log and then click on show in finder. Share that file with us on forums as an attachment.

          Regards,

          Gautam

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          e61Author
          Participant
          Oct 20, 2017 4:47 AM UTC

          How do I share the file privately?  I'm not comfortable sharing this information publicly.

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          GautamBahl
          GautamBahl
          Inspiring
          Oct 20, 2017 5:12 AM UTC

          You can send me a private message.

          Regards,

          Gautam

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          mmomega
          Participant
          Oct 20, 2017 3:15 AM UTC

          Having a similar issue. I am just trying to sync 400 photos, so far 50 have synced in 24 hours with my 22Mb/s upload.

          Data sent has been mainly sitting around 100bytes-3KB.

          High Sierra 10.13.1 DP3 and New Lightroom v1

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