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Correct answer Steve Harksen

Did you every get a resolution to this problem? I have the same issue, but with 9 photos not syncing and no way to find out which nine is the problem. Alt+Cloud Icon on a PC must be an old solution because it results in the normal drop down.  Also when filtering only "Syncing", I get the "Oh no! A black hole. No photos matching these filters were found."  This "9 photos syncing issue" has been going on about 2 weeks now.  When I add new photos, they appear to sync okay to the cloud, but the other nine are still stuck.  Maybe 9 photos syncing is the new normal for me, but it is really aggrevating that I can't find out which ones they are.

46 replies

Participant
January 7, 2019

My mac won't sync and that lasts for weeks now. I am still trying to contact lightroom. Has been met so many technical problems since used lightroom cc. Once the lightroom asked me to upgrade my MacBook...The windows version never has a problem but only mac.

Participant
January 6, 2019

I have the same problem and it still doesn't work for me. I don't have Lightroom CC on my computer because I use Chrome OS so I can't follow the recommended instructions on the Android app.

I contacted Adobe and they drove me to this Community page instead of helping me fixing the issue. My photos still won't Sync.

I just started paying for Pro and this happens on day one - I'm shocked. Cloud syncing is the one feature a Photo app needs to nail nowadays.

@Adobe fix your mess, this problem is multiple months old!

Jibinho
Participant
December 28, 2018

Same problem here : I migrated my Apple photos library (around 30.000 pics), sync went alright till one last photo which keeps syncing  endlessly.

None of the methods suggested above worked for me. when I use the sync filter in the search bar, no photo at all appears to be syncing. Yet the cloud icon  still indicates that there is one last photo in sync. Weird...

Participant
December 27, 2018

Still no news regarding this subject?

I'm on Lightroom 2.1.1 and when opening it syncs a few photos (I would say 10-15?) and then just doesn't sync anymore. It's very frustrating.

When opening the sync panel, the bar shows all grey (empty) with no information about the usage of the cloud storage. Below just says "syncing photos" with no explicit information about how many photos are left to be synced.

I'm mid-migration from Lightroom Classic with a library of ~65K files and this doesn't sound reassuring at all...

Participating Frequently
December 13, 2018

Alt/Option clicking on the cloud icon does nothing for me. I'm running the latest version (2.1) which just updated a couple of days ago.

When alt/option click the cloud icon it just brings up the syncing popup, no differently than a regular click. Has this functionality changed?

This is immensely frustrated! I cannot get 137 images to sync. I've tried every suggestion at the following URL and none of them work:

Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

What can be done about this? This issue is well over a year old now. I can't reliably use this is my primary photo editing environment with these kinds of setbacks.

99jon
Genius
December 13, 2018
adamDr
Known Participant
January 4, 2019

Nope, I have the latest version from the very beginning (new Lightroom CC plan user). I have migrated my Lightroom Classic (v6) library, which includes ~56000 photos taking over 400 GB of space. It took almost 2 days to migrate, now I have them all in CC Desktop app but over 19000 failed to upload to the cloud. The workaround does not work at all and I can't imagine to reimport those photos as I would lose all my edits.

Anybody anything?

hb89933981
Participant
November 19, 2018

That fix is not working for me.

Participant
October 6, 2018

I've found another way to find which photos are not synchronised:

  1. Select All Synced Photographs
  2. select all the photos (CMD+a, Ctrl+a)
  3. In the keywords add a unique keyword (I used 'sync')
  4. Go to All Photographs
  5. Click 'Text' at the top
  6. Then "any searchable field", and "Doesn't contain", and then your keyword ('sync' in my case)
  7. You will now see all the photos that are not synced
Participant
October 6, 2018

Hi, this no longer works in LR 7.5.

Does anyone know how to make it work?

Participant
August 30, 2018

Any other ideas as this didn't work.

Known Participant
May 31, 2018

I am having this issue with 6 videos taken with my iPhone. I just get gray boxes on every device except the computer i uploaded them from. If i wasn't looking for the videos on my ipad, i might have deleted the originals and lost them forever. I tried uploading from the website and it says 3 are corrupted and the other 3 are too large. The PC app says that they are uploaded and synced but everything else says that it is still syncing. I am afraid that some more files falsely synced and i will lose those as well if i ever delete the originals.