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Correct answer Steve Harksen

Did you every get a resolution to this problem? I have the same issue, but with 9 photos not syncing and no way to find out which nine is the problem. Alt+Cloud Icon on a PC must be an old solution because it results in the normal drop down.  Also when filtering only "Syncing", I get the "Oh no! A black hole. No photos matching these filters were found."  This "9 photos syncing issue" has been going on about 2 weeks now.  When I add new photos, they appear to sync okay to the cloud, but the other nine are still stuck.  Maybe 9 photos syncing is the new normal for me, but it is really aggrevating that I can't find out which ones they are.

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Odiaz
Odiaz
Participant
May 8, 2018

I have the same problem. I have been trying to sync the same photos for several days.  I've also been seeking an answer to the problem for days!

Adobe, This should not be. Why is it so difficult to get an answer to this problem? 

What are we paying $10 per month for, if not to get some meaningful help?

I'm almost ready to give up, and look for other photo management/editing software.

Meanwhile, my Apple Photos program is uploaded and synced - several thousand photographs and videos - i just a matter of a few hours. 

I think I'm done with Adobe.  There products are too slow, too buggy, and way too clunky!

    S
    smollica2
    Participant
    May 20, 2018

    I found that for some reason, only photo metadata was trying to sync.  I deleted the metadata for each file andthe problem was solved.

    landryd22
    landryd22
    Participant
    May 7, 2018

    When I select All Photos, Grid View (shows images correctly) then proceed to Alt + Cloud Icon and I'm left with just a blank, no pictures are shown.  I cannot proceed to trying the rest of the "fix" because no pictures to delete or apply a flag or star rating.

      W
      wills23814467
      Participant
      April 26, 2018

      same problem here. Just keeps syncing for days.

      S
      smollica2
      Participant
      April 21, 2018

      This did not solve my problem.  When I select the cloud icon, it shows no photos syncing as if all have been done.  I have had 22 photos showing as syncing in LR Classic for months.  Any ideas?

        MelElizabeth
        MelElizabeth
        Participant
        April 3, 2018

        This horrible fix solution did not work for me. Just caused more frustration

        C
        chrisborchert
        Participant
        April 2, 2018

        I have the same problem, and I'd like to try this solution, but I can't find the "cloud" icon (link to image is broken). Is anyone able to tell me where that is?

        rachel2492
        rachel2492
        Participant
        May 20, 2018

        It's in the very top right corner.

        rossk65316844
        rossk65316844
        Participant
        March 18, 2018

        I have the same problem. I am a new Adobe user and have just been using the trial version for the last few days. VERY FRUSTRATED. Lightroom CC only fit for the bin but Ive invested so much time in it already that Im reluctant to give up. Are there any working alternative software applications out there for photo mgt that do what they are supposed to and actually work!

          N
          nmorg2654
          Participant
          March 18, 2018

          Agreed, this is completely absurd. If it wasn’t so ridiculously frustrating it would be quite funny - a somewhat fundamental capability for a cloud service.....

          Adobe, where are you? Awfully quiet on response given this has the potential to destroy your user base.

          I’ve spent the last 2 weeks attempting to add my back catalogue of photos. The only ‘fix’ (seriously?!) that has worked for me is as above, to pause synch, select all photos, change the star rating, resume synch. I leave it running permenantly and pause and resume every time I walk past it. Still seems to intermittently move things along. Sometimes it works, sometimes it doesn’t.

          On the plus side I’m 10k through and <6k to go. On the downside, I’m paranoid that the synch issue will be an ongoing issue which would be impossible to manage once I’ve actually started using the ratings.

          Adobe??? Any sign of an actual fix.....?

            MicahBurke
            Community Expert
            MicahBurkeCommunity Expert
            Community Expert
            April 3, 2018

            Why are you syncing 10k photos?

            L
            lokeshj2882
            Participating Frequently
            February 20, 2018

            Same problem. Struggled with drivers and hardwares and finally concluded that sync freezes up the system everytime .  Very sad to see that a beta version has been rolled out without proper testing . No wonder the competition is gaining ground .

            N
            nmorg2654
            Participant
            March 12, 2018

            test

            danielw7486410
            danielw7486410
            Participant
            February 17, 2018

            ... fix this bug already!

              RunWithScissorsRWS
              RunWithScissorsRWS
              Participant
              February 2, 2018

              Seems like a difficult method to get them moving.  I would think it can't be too hard to add sync status to the filter box at the top of the screen.

              But that's only the first part of the problem... there is a method above to select only the items not yet sync'd.  I can delete these, and re-add them.  Great.  I have to look through my original storage location for hundreds to thousands of files, INDIVIDUALLY, and I can re-add them.  That won't take any time at all.

              Maybe a clickable "open file location" button would help.

              Adding a max upload bandwidth speed would also be a welcome addition.

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