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Correct answer Steve Harksen

Did you every get a resolution to this problem? I have the same issue, but with 9 photos not syncing and no way to find out which nine is the problem. Alt+Cloud Icon on a PC must be an old solution because it results in the normal drop down.  Also when filtering only "Syncing", I get the "Oh no! A black hole. No photos matching these filters were found."  This "9 photos syncing issue" has been going on about 2 weeks now.  When I add new photos, they appear to sync okay to the cloud, but the other nine are still stuck.  Maybe 9 photos syncing is the new normal for me, but it is really aggrevating that I can't find out which ones they are.

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docwel
docwel
Participant
December 17, 2017

I have 7 photos that have been syncing for days. I tried the above action (option button pressed while clicking cloud syncing icon) and no photos were shown. I have 36 photos stuck in eternal syncing on my iPad.

    devendrac5984499
    devendrac5984499
    Participant
    January 20, 2018

    Same problem.  It isnt that many shots, and they are just sitting there syncing eternally even after the "fix".

      D
      darkbayleef
      Participant
      December 16, 2017

      Still happening to me. The suggested "fix" works, but I shouldn't have to baby sit my 16,000 photos while they upload. The 1.1 release hasn't fixed this issue for me. After about 15-20 photos uploaded, it just sits there for hours and refuses to actually sync another photo until I either A: follow the suggested "fix" which makes it work for another 15-20 photos, or B: restart Lightroom CC. When is it expected for this bug to be fixed?

        Neox99
        Neox99
        Legend
        December 17, 2017

        Glimglammed - " . . . my 16,000 photos. . ."

        Cause identified. 16,000 files, divided into little 'packets', (Google FTP and Packet Switching) each being sent on a different route, thru 15 or more 'hops' to Adobe, over Lord knows what kind of networks, all at the very same time the same 16,000 files are being sent back down a different 'highway' to synced computers/devices.

        There's an unlimited number of possible causes for a 'traffic jam' that are outside the Adobe software responsibility.

        It would be nice if we all had $15,000 workstation computers and fiber, private network connections port to port, but ALAS!

        maho70
        maho70Author
        Participant
        November 19, 2017

        you can find a fix for the problem here: Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

        1. In the My Photos area in the left pane, select the All Photos album.
        2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
        3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
        4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
          1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
          2. Apply a flag or a star rating to selected photos.

        The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner.

          GilmourB
          GilmourB
          Inspiring
          January 29, 2019

          Questions and Corrections to the above instructions

          1, "All Synced Photographs" is in the Catalog on the left panel

          2, Where is the cloud icon?

          3, What does the cloud icon look like, the sample photos are missing.

          Corporate photographer based in Calgary, Canada and Oviedo, Spain. Making portraits, architectural, industrial and advertising photography for national and global brands.
            C
            Chris St
            Participant
            November 18, 2017

            Same issue here. I tried to write a bit about my symptoms and some errors that I see here Initial sync gets stuck

            G
            grahamh80224576
            Participant
            November 14, 2017

            I am having the same problem and getting more and more frustrated by it

              Imaginative_CompanionB830
              Imaginative_CompanionB830
              Participant
              November 12, 2017

              Honestly, this is getting ridiculous.

              Plenty of people with this problem, I'm seeing my uploads going from ~2670, down to 2500 and then back to over 2.6k.

              No idea of what's going on, no way of seeing logs and it's been over a week now.

              Any news about this?

                H
                Hana Dallimore Photo Film
                Participant
                October 29, 2018

                So I've not found the fix, but I've found a way around it for now until they fix the newest update. If you go to your Creative Cloud and scroll down to Lightroom Classic. Where it say's 'Open' select the arrow next to this, and select 'Manage' and 'Other Versions'. Install the version before the most recent - for me this was 7.4 and I've found that all my photos are syncing in order and not freezing. It's not ideal that we can't have the newest update, but I don't think there is much to be missing out on but avoiding a rubbish bug and hours of stress!

                Hope this helps everyone else!

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